Mobile Support

Consulting Support Services for BlackBerry Technology
BlackBerry mobile smartphones were at one time one of the most successful solutions for maintaining mobile access to email, scheduling, web applications, and other vital business information. Progent can provide Anchorage, Alaska companies the services of BlackBerry-premier experts who can help companies to manage existing BlackBerry deployments or migrate efficiently to a modern smartphone solution.

As the sophistication of small company networks has expanded, and as the need for enterprise-class protection, dependability, and disaster recovery has become the norm for organizations of any size, successful deployment and maintenance of BlackBerry solutions has become increasingly challenging. To address areas such as security, disaster recovery, and synchronization of BlackBerry handhelds with diverse messaging systems and company databases, small organizations frequently turn to outside consulting firms who offer expertise in BlackBerry integration and troubleshooting.

Progent can provide the expertise of BlackBerry-certified engineers who can help small businesses to plan, administer, and repair BlackBerry solutions affordably and effectively, doing away with the necessity for an internal BlackBerry solutions specialist and reducing the cost and stress of supporting mobile work groups. Progent's BlackBerry technology engineers have extensive backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified security professionals. This breadth of knowledge, coupled with Progent's proven remote service delivery capabilities, provides small companies an affordable alternative for integrating BlackBerry products seamlessly into their IT network.

Progent's consultants can help your company with SQL Server 2019 development support, SQL Server 2016 management support, and Exchange Server 2019 setup so that your data and email infrastructure work optimally with BlackBerry BES Server. Progent can also show you how to upgrade from older editions of BlackBerry and Microsoft technology, set up streamlined management utilities to enable you to monitor and control BlackBerry devices across your business, define security policies that are right for your company, customize mobile software, and make sure that your IT network architecture is appropriately configured to accommodate your BlackBerry clients. Also, Progent's disaster recovery consultants can help ensure that your BlackBerry data is included in your regular backup processes in order that it can be recovered rapidly and thoroughly.

Alaska State Contact Information:
Progent offers consulting services and onsite technical support throughout Alaska.

Consulting Services for BlackBerry BES Server
RIM's high-end platform for administering large groups of BlackBerry devices is the BlackBerry Enterprise Server (BES). This sophisticated software allows Exchange, Domino, or Groupwise users to transmit and receive emails that are encrypted during wireless transit to provide maximum data protection. BlackBerry BES Server also simplifies a broad variety of vital management jobs that span from BlackBerry deployment and upgrades to mobile security and high availability.

Progent's BlackBerry-premier consultants can show you how to use BlackBerry Enterprise Server to perform routine tasks like:

• Deploy and manage applications
• Plan device, program, and policy updates
• Upgrade BlackBerry device firmware wirelessly
• Manage client configurations with BlackBerry's vast library of IT policies

Progent's BlackBerry-premier consultants can also assist you to use BlackBerry Enterprise Server to implement key procedures not supported by the entry-level BlackBerry BES Server Express. These tasks include:

• Install and support BlackBerry's fault-tolerant architecture based on virtual servers
• Install BlackBerry devices remotely
• Set custom administration roles
• Automatically track and analyze the health of your system

Professional RIM BlackBerry Technical Services Available Online from Progent
Progent's certified BlackBerry support specialists are available by phone to provide expert assistance to companies in the Anchorage region or throughout Alaska. Progent's seasoned online consulting experts have helped IT organizations solve computer problems and cut support expenses in each state in the U.S. and built a large base of loyal clients. (See Progent's customer testimonials.)

Progent offers online consulting support for a wide selection of technologies related to BlackBerry software and devices such as synchronization, configuration with Microsoft Exchange, managing BlackBerry Enterprise Server (BES), and strengthening mobile security. Major RIM BlackBerry credentials awarded to Progent's support professionals include:

BlackBerry Certified Solution Designer
Progent can provide the support of a BlackBerry Certified Solution Designer to assist you to plan, install, test, troubleshoot, and produce documentation for a wireless solution based upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's advanced engineering support services for BlackBerry include business and technology needs analysis, solution design, deployment planning and implementation, performance optimization, design of a high-availability architecture, data backup and business recovery planning, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your functional objectives and to design a mobile wireless system that meets your information technology budget and supports your business plans. Progent can explain the implications of your operational policies on the design of a BlackBerry Enterprise Solution, evaluate your existing network infrastructure's ability to accommodate a BlackBerry BES Server, help your organization to decide which administration model and hardware products meet your requirements, and evaluate your messaging environment configuration. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can make informed choices about alternatives for software versions, server hardware and storage, network topology, and application set up.

To optimize network security, Progent's BlackBerry-certified consultant can assist you to choose and activate sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and CISM-certified security engineers to perform company-wide security vulnerability and compliance validation and recommend enhancements to account for your BlackBerry environment.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers advanced knowledge for installing, administering, tracking, and troubleshooting one or multiple BlackBerry BES Servers in an email environment based on Microsoft Exchange Server. Progent's BlackBerry-certified consultant has support skills in important areas related to BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, email architecture, Microsoft Outlook, firewalls, proxy servers, MAPI, and network policies and scheduling. Progent can assist you to add and remove BlackBerry smartphone users on Exchange and Microsoft Active Directory, set up, track, and manage BlackBerry BES Server, manage BlackBerry handhelds and user accounts, back up and maintain storage groups, apply permissions, set up the Mobile Data System (MDS) and Instant Messaging, implement access control lists, manage Exchange Server data flow, generate, update, and assign wireless LAN and Virtual Private Network configurations, implement SNMP traps for alerts, and generate management reports to summarize SNMP results.

Progent's BlackBerry-certified expert can support your BlackBerry technology in a number of settings such as Microsoft Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to use utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and SNMP.

Contact Progent to Get Assistance from a RIM BlackBerry-Certified Consultant
To contact Progent about professional expertise for BlackBerry wireless solutions, call 1-800-993-9400 or see Contact Progent.