UNIX and Linux Support Services

For small companies located in Anaheim California, Progent offers help for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX-family systems and Microsoft platforms. Progent has delivered remote troubleshooting to businesses in every state in the United States. (See Progent's customer recommendations). In addition, Progent offers the expertise of Cisco CCIE-certified engineers for challenging infrastructure problems, plus the services of CISSP-accredited security engineers to handle high-level security design and disaster recovery preparedness.

Progent's remote support engineers offer excellent leverage because they have the practical background and the advanced technology to resolve most information system problems quickly. This lowers immediate costs since service calls take up fewer chargeable minutes. Remote help also avoids the expense of sending an engineer to your site. Your company benefits additionally with indirect costs by reducing or eliminating system downtime and related costs due to business disruption, disgruntled customers and vendors, unproductive workers, and de-focused executives.

Progent's pricing model for online help is structured to maximize the impact of your IT service dollar. Progent charges by the minute for phone consulting, so you pay exclusively for the support that you receive. In contrast to many remote support companies, Progent requires no initialization charge or minimum fees. Progent's per-minute granularity and simple model for billing avoid situations where speedy. minor solutions somehow turn into substantial bills. Progent's penchant for solving technical issues quickly translates into your company saving money.

Progent's Online Support Tools
Over the years, Progent has fine tuned an arsenal of optimized tools and field-proven processes that ensure the maximum degree of effectiveness for remote help and repair for small company information networks. Progent provides protected Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN technology enables the engineers of Progent's online support team to connect to your computer system remotely without compromising system security.

Progent's proprietary technical support reporting application includes detailed records for all support that Progent's clients have received. Progent's team engineers have access to the details of services delivered to every Progent customer by every engineer. This archive of trouble tickets and resolutions is structured as an easily accessible internal database that permits Progent's online technical engineers to share their experiences with the whole team to make sure that the efficiency of Progent's support improves over time. Progent's high-level accreditations and close associations with key industry leaders such as Cisco and Microsoft permit access to additional massive technical databases and allow quick response from vendors' in-house support staff with the result that Progent's online service experts can find the most efficient resolutions quickly.

Get Remote UNIX/Linux, Solaris, or Apple macOS and OS X Network Help from Progent
To get started with Progent's remote services in Anaheim California or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical requirement for IT support, go to Immediate Emergency Support.

Remote Support Services Available from Progent
Progent's remote network support experts possess advanced credentials in a comprehensive set of technologies. This breadth of IT skills enables Progent's engineers to address almost any crisis likely to crop up in a small or midsize company network. Certificates awarded to Progent support experts in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional, CCDA and CCDP.

To provide assistance to businesses with multi-platform networks, Progent also offers the skills of consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.

Remote support services provided by Progent to small businesses in Anaheim include:

• UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
  Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based consulting services address a broad array of information technology including system architecture, messaging systems, system and operational security, UNIX/Linux and Microsoft Windows integration, virtual server products for server hardware economization and easy administration, and transitioning from legacy applications to the latest Windows or Linux-powered solutions. Progent's group-based methodology for resolving network problems enables quick escalation, when required, to engineers with task-relevant experience to handle challenging situations. This accelerates repair of critical problems, minimizes network downtime, and cuts support expense.

  Progent's UNIX/Linux support engineers can provide urgent remote help for diagnosing anomalies affecting UNIX/Linux systems based on popular derivatives of UNIX including:

  • Apple macOS and OS X
  • Sun Solaris
  • IBM AIX Operating System
  • HP-UX (Hewlett Packard UNIX)
  • BSD
  • SCO UNIX
  • Silicon Graphics IRIX (SGI/IRIX)
  Important Linux platforms for which Progent can provide expertise include:
  • RedHat
  • SUSE Linux
  • Debian GNU/Linux
  • Slackware

• Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
  The Cisco Certified Internetwork Expert credential is the highest recognition for networking professionals, and validates a person's technical knowledge at the master level. Cisco CCIEs can deal with the most difficult issues associated with network infrastructure design, installation, administration, protection, and repair. Cisco CCIEs work closely with Cisco's internal support staff in analyzing anomalies with IOS Software network administration utilities and coming up with alternate approaches or locating program patches. Cisco CCIEs are an excellent cost-effectiveness because their depth of experience enables them to resolve even the most difficult problems quickly. In typical instances, less qualified consultants can struggle for many hours or days with identical problems that a Cisco CCIE can resolve in a few minutes. Few service organizations make CCIEs accessible to support small and mid-size businesses. Progent offers quick phone contact with a Cisco authorized CCIE so you can get immediate support for severe network infrastructure problems that are hurting business productivity but are not within the experience of your ordinary network maintenance providers. Progent's Cisco CCIE consultants can tie into your network by means of sophisticated on-line troubleshooting technology in order to provide fast, safe, and economical diagnosis and repair. Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's market leading family of connectivity appliances such as PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, VoIP systems, Catalyst family switches, as well as VPN solutions.

• Certified Windows Support
  Progent's Microsoft-expert remote support experts can provide computer system problem solving and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your organization the assistance of support engineers who can help your company with a wide range of platform support including Microsoft Windows Server 2022 planning and migration support, Microsoft Windows Server 2019 expertise, Windows Server 2016 migration support and hybrid cloud consulting, Windows Server 2012 R2 maintenance, Windows Server 2008 migration (help, assistance, MS Exchange 2019 planning and configuration, Microsoft Exchange 2016 Server migration, Exchange Server 2013 configuration, Microsoft Exchange Server 2010 maintenance, SharePoint Server 2016 migration support, SharePoint Server 2019 planning and integration, Microsoft Teams configuration help, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server management and Microsoft Office Communications Server upgrade, Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development, and SQL Server 2014 support, Systems Center Operations Manager network monitoring and reporting, Project Server planning, Small Business Server 2011 support, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent also offers a wide array of online desktop support such as Microsoft Windows 11 migration support and designing and deploying Microsoft 365 cloud solutions for Windows workstations.

• CISM and CISSP Certified System Security Professionals
  Progent's certified CISSP, ISSAP, and CISM network security engineers can provide a range of system protection services to enhance the defenses of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against attacks or assist your business to recover quickly following a serious breach. Security services available from Progent include: thorough security audits utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Nikto; quick recovery from malicious assaults; configuring firewalls; building secure architectures for remote and mobile communication; defending your messaging system from viruses, spam and DHA attacks; and managing round-the-clock network monitoring.

• Hybrid Cloud Solutions
  Progent can provide expert online consulting support to help companies of any size integrate their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your IT team to plan and manage cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-centric systems or in hybrid topologies that utilize on-premises IT assets along with public clouds. To assist you to integrate cloud services with physical datacenters, Progent offers a range of cloud migration services that include Microsoft 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than 20 years of background providing advanced consulting services remotely, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.

• Call Center Support
  Progent's Help Desk programs for small and midsize organizations with environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Call Center consulting. Progent's Standard Help Desk support services are designed for smaller businesses who lack the resources to support an internal Call Center but who want quick response from a dependable Help Desk Call Center with proficient phone support as well as the in-depth expertise to escalate complex trouble tickets to advanced engineers.

  Progent's Help Desk Co-management services allow your business to split responsibilities for Help Desk support transparently between your IT staff and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative service desk solution built around the top PSA platform for handling service requests, ticketing, responsibility, status tracking, and reporting.

  Progent's Help Desk Call Center consulting support can guide you in establishing an efficient new Help Desk Call Center or improving your established one, selecting or customizing Call Center software products to handle the unique needs of your corporation, or adding temporary online staff to reinforce your internal Help Desk Call Center group to deal with high-demand events like software migrations, mass updates, or installing new business software.

  Progent's Call Center team of experienced information technology consultants gives your computer users in Anaheim California quick access to a dependable network service resource with substantial experience offering telephone-based consulting and online troubleshooting for IT systems based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Help Desk perception as a crucial enabler of business performance, and Progent's target is to solve and not just track IT issues.

• Business Applications Support: Education, Custom Development, and Integration
  Progent's Applications Consulting Team can supply remote advanced engineering expertise and education in specific business application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, programming, and training for familiar Microsoft business applications including CRM, MS Project, MS Office Word, and Microsoft Office Excel. To find out additional information about Progent's consulting, custom development, and education services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.

  Progent's Apple Mac consultants can nurture the imaginative components of Macintosh computing by delivering phone-based consulting support and training in graphics, sound, and motion video. Progent's support professionals can provide expertise in a large selection of Macintosh programs such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with common jobs such as scanning or digitizing audio or video or configuring an audio/video production lab.

  Online Network and Server Monitoring Services
  Progent can provide companies in Anaheim California remote network and server monitoring services centered around Microsoft System Center Operations Manager network monitoring and reporting, customized by Progent to accommodate your business so your computer support is proactive rather than reactive. By spotting emerging trouble spots before they result in full-scale emergencies, automated monitoring can minimize inconvenient and expensive information system breakdowns. Progent can also assist with network monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or systems that support a combination of platforms.

Orange County Contact Information:
Progent offers consulting services and onsite technical support throughout Orange County.