Mobile Solutions

Consulting and Technical Support for BlackBerry Solutions
BlackBerry wireless PDAs were at one time among the most successful solutions for maintaining mobile access to email, calendars, web-based applications, and other vital business information. Progent offers Anaheim, California businesses support from BlackBerry-premier experts who can help businesses to manage their BlackBerry deployments or transition efficiently to a more popular mobile platform.

As the complexity of small business networks has increased, and as the demand for world-class protection, dependability, and disaster recovery has become the standard for businesses regardless of size, effective integration and support of BlackBerry solutions has become increasingly challenging. To handle issues such as data protection, disaster recovery, and synchronization of BlackBerry handhelds with diverse email servers and corporate databases, small organizations frequently turn to outside consulting firms who offer expertise in RIM BlackBerry installation and troubleshooting.

Progent offers the expertise of BlackBerry-certified consultants who can assist small businesses to plan, manage, and repair BlackBerry environments affordably and efficiently, dispensing with the necessity for an internal BlackBerry technology expert and lowering the cost and stress of supporting wireless workers. Progent's BlackBerry technology specialists have in-depth backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and CISM-certified security specialists. This range of experience, combined with Progent's efficient remote service delivery model, gives small companies an economical alternative for incorporating BlackBerry products productively into their business information network.

Progent's consultants can help your company with SQL Server 2019 development support, SQL Server 2016 management consulting, and Exchange Server 2019 setup so that your database and messaging infrastructure work optimally with BlackBerry Enterprise Server. Progent can also help you to migrate from older editions of BlackBerry and Microsoft technology, configure streamlined administration tools so you can track and control BlackBerry smartphones throughout your company, define security policies that make sense for your business, customize mobile applications, and ensure that your IT network infrastructure is properly designed to accommodate your BlackBerry users. In addition, Progent's business continuity specialists can help make sure that your BlackBerry information is included in your scheduled backup procedures in order that it can be recovered rapidly and thoroughly.

Orange County Contact Information:
Progent offers consulting services and onsite technical support throughout Orange County.

Technical Support for BlackBerry Enterprise Server (BES)
BlackBerry BES Server simplifies administration and support of RIM BlackBerry devices, providing a centralized solution for controlling critical tasks such as smartphone deployment, upgrades, and retirement and also offering a strong foundation for security and high availability. BlackBerry Enterprise Server (BES) supports seamless integration between Microsoft Exchange, Groupwise, or Domino email servers and BlackBerry smartphones and supports wireless synchronization.

BlackBerry BES Server features a wealth of data protection options beginning with automatic encryption of messages transmitted between a BlackBerry device and BlackBerry BES Server based on AES or Triple DES. BlackBerry Enterprise Server also permits great flexibility in selecting degrees of security to meet the specific needs of your network. Progent's BlackBerry certified consultants can assist you to choose powerful security features and activate them wirelessly. Examples of these wirelessly selectable security settings are:

• Disable a device
• Wipe data from a lost or stolen smartphone
• Lock out Bluetooth
• Activate built-in protection against malware

BlackBerry Enterprise Server also provides versatility in selecting mechanisms to keep users from installing or executing unsecure or unauthorized applications. Progent can assist you to select protective processes such as:

• Specify exactly which applications are allowed on the device
• Prevent third-party software from allocating non-volatile memory on the BlackBerry device
• Determine what resources external software can use on the BlackBerry smartphone
• Restrict the kinds of access external programs running on the BlackBerry smartphone can initialize
• Block all third-party programs from being loaded or executed on the smartphone

Progent's Remote BlackBerry-premier Support is Fast and Economical
For companies in Anaheim, California who want quick and affordable help from a qualified BlackBerry support expert, Progent provides effective online assistance from a seasoned network support team who have delivered IT solutions to companies in every state in the country. (Refer to Progent's client testimonials.)

Remote support avoids travel expense and lets engineers solve problems quickly, allowing you to minimize lost productivity. Progent's RIM BlackBerry specialists have earned accreditations in all BlackBerry technologies and can provide professional help in areas such as troubleshooting synchronization issues, configuring BlackBerry Enterprise Server (BES), and creating a secure, fault-tolerant system infrastructure for RIM BlackBerry users. Credentials earned and practice areas offered by Progent's BlackBerry specialists include:

BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can assist your business to carry out common support functions including configuring BlackBerry smartphones and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, choosing account configurations, setting up messaging filters, changing user profiles, update BlackBerry handsets, sending service books, and configuring BlackBerry Desktop Manager to work with your corporate messaging solution. Progent's seasoned service professionals can also assist you to resolve a wide range of problems associated with synchronization, device detection, messaging consistency, web access, wireless connectivity, Instant Messaging, PC application installation, and BlackBerry Desktop Redirector.

As a top innovator in delivering nationwide online support for small business networks, Progent offers quick and economical access to a BlackBerry Certified Support Specialist. Progent's remote consulting expertise keeps your wireless technical support costs at a minimum and, by resolving issues promptly, maximizes the efficiency of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the skills required to install and troubleshoot the BlackBerry Enterprise Server in a Microsoft Exchange Server environment. Progent's BlackBerry-certified specialist can show you how to use tools such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to run important procedures including troubleshooting enterprise activation problems, adding and deleting BlackBerry smartphone users, setting activation passwords, implementing wireless program installation and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and configuring backup and recovery processes.

Progent's BlackBerry-certified consultants can also assist you to use management tools such as the BlackBerry Administration Service for role-based management, resolving file attachment and data flow issues, and using wireless LANs for activation. In addition, Progent can explain the role of IT policies in the BlackBerry Enterprise environment and assist your company to define and implement appropriate security configurations.

Progent's certified Exchange Server consultants can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist your company to enhance your current Microsoft Exchange infrastructure for operating in conjunction with BlackBerry BES Server or move your BlackBerry solution to the latest edition of Exchange.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers advanced knowledge for deploying, managing, monitoring, and maintaining one or several BlackBerry Enterprise Servers in a messaging environment powered by Exchange Server. Progent's BlackBerry-certified engineer offers support skills in important areas associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, MAPI, and IT policies and scheduling. Progent can show you how to install and remove BlackBerry device users on Exchange Server and Active Directory, configure, monitor, and manage BlackBerry BES Server, manage BlackBerry handhelds and user accounts, back up and maintain storage groups, apply permissions, install the Mobile Data System and Instant Messaging, deploy access control lists, control Microsoft Exchange Server data flow, generate, edit, and assign wireless LAN and VPN configuration sets, set up SNMP traps for alerts, and produce management reports based on SNMP results.

Progent's BlackBerry expert can support your BlackBerry technology in a variety of environments such as Microsoft Windows 2K, 2003 or 2008 Servers, Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

Call or Email Progent to Get Help from a BlackBerry-Qualified Expert
If you wish to contact Progent about consulting expertise for BlackBerry mobile wireless technology, call 1-800-993-9400 or visit Contact Progent.