UNIX and Linux Remote Consulting for

For small companies in Albuquerque New Mexico, Progent offers technical support for networks powered by UNIX or Linux or for environments that include a combination of UNIX-family systems and Windows technology. Progent has provided online troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's client recommendations). In addition, Progent offers the expertise of Cisco CCIE network specialists for complex connectivity problems, as well as the assistance of CISA and CISSP-certified security engineers to handle high-level security architecture and disaster recovery preparedness.

Progent's remote technical support engineers offer excellent value due to the fact that they are equipped with the practical experience and the advanced technology to solve most network issues rapidly. This lowers immediate expenses since service calls require a smaller number of billable consulting minutes. Remote help also eliminates the cost of dispatching an engineer to your location. Your organization saves even more in indirect costs by reducing or eliminating system downtime and associated costs due to business disruption, upset customers and vendors, unproductive workers, and distracted executives.

Progent's pricing model for remote help is structured to maximize the impact of your network support dollar. Progent charges by the minute for phone consulting, so you are charged only for the services that you actually get. Unlike typical remote service firms, Progent asks for no startup fee or minimum fees. Progent's per-minute granularity and clean model for pricing save you from situations where fast fixes manage to turn into large invoices. Progent's skill at handling technical issues quickly translates into your company conserving cash.

Progent's Online Service Technologies
Over time, Progent has developed an array of customized tools and field-tested processes which permit the maximum degree of efficiency for remote help and troubleshooting for small and midsize business information networks. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN connectivity permits the staff of Progent's remote service group to interface to your company's environment without violating corporate security.

Progent's powerful service reporting system keeps extensive records for the service that Progent's customers have received. Progent's staff service personnel have the benefit of the details of services rendered to every client by any consultant. This database of issues and responses is structured as a readily searchable support database that permits Progent's remote technical engineers to share their knowledge company-wide to make sure that the quality of Progent's support services grows daily. Progent's advanced accreditations and working associations with major vendors such as Cisco and Microsoft permit access to additional extensive technical support knowledge bases and permit fast response from vendors' in-house product engineers with the result that Progent's online service experts can determine the best solutions quickly.

Get Online UNIX, Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To access Progent's phone services in Albuquerque New Mexico or to find out additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent requirement for IT support, visit Immediate Emergency Support.

Remote Network Support Services Offered Progent
Progent's online technical support experts have advanced credentials in an extensive array of products and technologies. This wide range of IT skills enables Progent's engineers to manage practically any emergency that may crop up in a small business network. Certifications awarded to Progent support experts in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional, and Design Associate.

To help companies with mixed-platform environments, Progent also provides the support of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and CISSP-ISSAP consultants.

Phone-based support available from Progent to clients in Albuquerque include:

• UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
  Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based consulting services cover a broad array of information technology including network infrastructure, messaging solutions, system and process security, UNIX and Windows integration, virtual server products for server hardware economization and easy management, and transitioning from legacy applications to the latest Windows or Linux-based solutions. Progent's group-oriented methodology for solving network problems promotes fast escalation, if necessary, to engineers with appropriate experience to handle complex situations. This accelerates repair of critical problems, reduces network downtime, and cuts support expense.

  Progent's UNIX and Linux support engineers can provide urgent online assistance for resolving anomalies affecting UNIX/Linux systems powered by popular versions of UNIX such as:

  • macOS and OS X
  • Solaris
  • IBM AIX Operating System
  • HP-UX
  • BSD
  • SCO UNIX
  • Silicon Graphics IRIX
  Major Linux platforms for which Progent can provide expertise include:
  • RedHat
  • SUSE
  • Debian GNU/Linux
  • Slackware Linux

• Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
  The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network infrastructure consultants, and certifies a consultant's network technology knowledge at the master level. Cisco CCIEs know how to deal with the most complex challenges associated with network infrastructure design, deployment, maintenance, protection, and troubleshooting. Cisco CCIEs operate on a privileged basis with Cisco's internal product support engineers in isolating anomalies with IOS Software network management utilities and coming up with alternate approaches or identifying software updates. Cisco qualified CCIEs offer exceptional cost-effectiveness because their depth of experience enables them to resolve even the most intractable problems quickly. In many instances, less experienced service providers can struggle for hours or days with identical problems that a Cisco-qualified CCIE can resolve in minutes. Few service organizations make Cisco-qualified CCIEs available to support small and medium sized companies. Progent can provide quick telephone access to a Cisco CCIE so you can receive immediate support for serious network problems that are lowering worker productivity but are outside the experience of your local network maintenance personnel. Progent's Cisco CCIE engineers can interface to your environment by means of advanced on-line support tools in order to provide quick, secure, and economical diagnosis and repair. Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's popular family of infrastructure devices such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, wireless access points, Meraki cloud-managed access points, VoIP systems, Catalyst family switches, plus Virtual Private Network solutions.

• Certified Windows Expertise
  Progent's Microsoft-certified remote service engineers offer computer repair and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting professionals who can assist your company with a wide variety of technology support services including Microsoft Windows Server 2022 solution design and migration consulting, Windows Server 2019 expertise, Windows Server 2016 migration and hybrid cloud solutions, Windows Server 2012 R2 migration expertise, Windows Server 2008 upgrade (help, assistance, Microsoft Exchange 2019 deployment, MS Exchange Server 2016 migration, Exchange Server 2013 configuration, Microsoft Exchange 2010 management, SharePoint Server 2016 migration consulting, SharePoint Server 2019 planning and configuration, Microsoft Teams integration, Skype for Business Server planning and deployment consulting, Lync Server integration and Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development, and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring, Project Server planning, SBS Server 2011 consulting, and Windows 2012 R2 Essentials cloud integration.

  Progent also can deliver a wide range of remote desktop support services such as Microsoft Windows 11 migration support and planning and deploying Microsoft 365 cloud solutions for Windows desktops.

• CISM and CISSP Certified Network Security Specialists
  Progent's qualified CISSP, ISSAP, and CISM security consultants offer a range of system protection services to bolster the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against assaults or assist your business to recover quickly after a damaging breach. Security services offered by Progent include: thorough network security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; quick recuperation from malicious attacks; integrating firewalls; establishing safe architectures for off-site and mobile access; securing your email system from viruses, spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.

• Hybrid Cloud Solutions
  Progent can provide expert online consulting support to help businesses of any size integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and administer hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid topologies that utilize local resources as well as public cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of cloud integration services such as Microsoft 365 integration solutions with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration consulting. Progent has more than 20 years of experience delivering advanced consulting support online, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.

• Call Center Services
  Progent's Help Desk Call Center support alternatives for small and midsize businesses with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Helpdesk consulting. Progent's Standard Call Center support services are intended for small companies who lack the money or time to build and maintain an in-house Help Desk Call Center but who require quick communication with a dependable Call Center with proficient phone support as well as the in-depth expertise to escalate the most challenging tasks to high-level consultants.

  Progent's Help Desk sharing services make it possible for your IT organization to share responsibilities for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progent's shared Help Desk service is a collaborative support solution based on the top professional services automation (PSA) platform for managing end-user service requests, ticketing, ownership, status tracking, and metrics.

  Progent's Call Center consulting expertise can support you in creating an efficient new Help Desk or improving your current organization, selecting or enhancing Help Desk Call Center software to address the unique requirements of your company, or providing occasional phone support personnel to work with your internal Call Center resources during high-demand scenarios like software migrations, major updates, or rolling out brand new applications.

  Progent's Help Desk Call Center staff of experienced network professionals gives your computer users in Albuquerque New Mexico immediate contact with an efficient network service group with substantial experience providing telephone-based help and online repair service for computer environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Help Desk Call Center perception as a major contributor to business efficiency, and Progent's policy is to resolve rather than merely track technical issues.

• Business Applications Services: Training, Custom Programming, and Integration
  Progent's Applications Experts Team offers online professional consulting expertise and education in special business application areas that include ERP, MRP, custom financial systems, and CRM. Progent also offers expertise, custom development, and training for Microsoft applications including CRM, MS Office Project, Microsoft Office Word, and Office Excel. For more information on Progent's expertise, custom programming, and education offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.

  Progent's Mac experts can promote the artistic components of Apple Mac computing by delivering remote consulting services and education in graphics, audio, and motion video. Progent's support professionals can provide expertise in a variety of Apple Mac programs including Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with specific procedures like capturing or digitizing audio/video or establishing an audio/video post production studio.

  Remote Network and Server Monitoring Support
  Progent can provide companies in Albuquerque New Mexico online network and server monitoring services based on Microsoft Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to fit your environment so your computer support is proactive and automated. By anticipating possible problems before they cause full-scale emergencies, automated monitoring can minimize inconvenient and costly network crises. Progent can also assist with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or environments powered by a combination of platforms.

New Mexico State Contact Information:
Progent offers consulting services and onsite technical support throughout New Mexico.