Fast Remote Technical Support for Albuquerque New Mexico Information Networks
Immediate Phone Technical Support for Albuquerque SystemsFor companies in Albuquerque New Mexico, Progent provides online technical support for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have provided online support to companies in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to solve challenging networking problems, as well as the assistance of CISSP-accredited security consultants to help with high-level security architecture and troubleshooting issues.

Progent's online technical support experts offer excellent value because they possess the practical experience and have access to the advanced tools needed to solve the majority of information system issues rapidly. This reduces direct costs because solutions use up fewer chargeable minutes. Remote help also eliminates the cost of sending an engineer to your site. Your organization benefits even more with incidental costs by reducing or eliminating network outages and associated losses resulting from business disruption, disgruntled customers and vendors, idle employees, and distracted executives. Progent's advanced online consulting know-how is especially helpful in environments that rely on public clouds for vital network infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be an alternative.

Progent's pricing model for remote support is designed to stretch your network support dollar. Progent charges by the minute for telephone-based consulting, so you owe exclusively for the support that you receive. Unlike typical remote support firms, Progent requires no service activation surcharge or minimum fees. Progent's one-minute granularity and simple policy for pricing avoid scenarios where quick fixes somehow turn into large invoices. Progent's skill at handling problems efficiently means your business saves money.

Progent's Online Consulting and Technical Support Services
Over time, Progent has refined a collection of customized tools and field-tested processes that ensure the maximum degree of efficiency for remote engineering help and repair for information systems of any size. Progent's remote service group can connect to your company's computer system remotely without violating corporate security.

Progent's powerful customer support database system stores detailed documentation describing all support that Progent's clients have been provided. Progent's staff service personnel have the benefit of the details of assistance rendered to every Progent customer by any consultant. This history of issues and fixes is stored as a conveniently accessible internal database that permits Progent's remote support engineers to communicate their knowledge company-wide to make sure that the value of Progent's support grows daily. Progent's high-level certifications and working associations with important industry leaders such as Cisco and Microsoft make available additional massive support databases and permit priority response from vendors' internal product engineers with the result that Progent's remote consulting experts are able to find the most efficient solutions in the least time.

Online services provided by Progent to businesses in Albuquerque New Mexico include:

Progent's ProSight Subscription-based IT Services for Small and Mid-size Businesses
Progent provides a selection of affordable, subscription-based managed services designed to allow small and mid-size organizations to benefit from the same cutting-edge technology deployed by some of the industry's leading corporations. The ProSight series of outsourced network management services addresses all critical facets of modern networking including email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Managed Service Packages: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Packages make it feasible for small and mid-size companies to deploy Remote Monitoring and Management (RMM) technology to create leading-edge IT resilience. Progent takes care of the daily monitoring and maintenance for you, so your system scales easily without holding you back. For a low and predictable monthly price, Progent's experienced IT team can be your complete technology safety net. Basic plans include remote monitoring and management, cybersecurity, automatic monthly patching, and reporting. As your needs grow, you can add low-cost subscriptions to best-of-breed options such as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication (MFA), or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that uses advanced remote monitoring and management technology to keep your network operating efficiently by checking the state of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT management staff and your assigned Progent consultant so that all looming issues can be addressed before they have a chance to impact productivity. Find out more details about ProSight LAN Watch server and desktop monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-based platform for monitoring and managing your client-server infrastructure by providing tools for streamlining common tedious jobs. These can include health monitoring, update management, automated remediation, endpoint configuration, backup and recovery, A/V response, remote access, built-in and custom scripts, asset inventory, endpoint status reporting, and debugging help. When ProSight LAN Watch with NinjaOne RMM identifies a serious problem, it sends an alert to your designated IT management personnel and your assigned Progent technical consultant so that potential problems can be taken care of before they interfere with productivity. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to diagram, track, enhance and debug their connectivity hardware such as routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, captures and manages the configuration of almost all devices on your network, monitors performance, and generates notices when issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off common tasks such as network mapping, expanding your network, finding devices that need important updates, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding family of real-time reporting tools created to integrate with the top ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize key issues such as inconsistent support follow-through or endpoints with missing patches. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances network value, reduces management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with leading backup/restore technology vendors to produce ProSight Data Protection Services, a family of management offerings that deliver backup-as-a-service. ProSight DPS products manage and monitor your data backup processes and enable non-disruptive backup and rapid restoration of important files, applications, system images, plus Hyper-V and VMware virtual machines. ProSight DPS lets you recover from data loss caused by hardware failures, natural disasters, fire, cyber attacks such as ransomware, user mistakes, malicious insiders, or software glitches. Managed backup services available in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these fully managed services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security companies to provide web-based management and world-class protection for all your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This reduces your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's onsite gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the local security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight MFA with Cisco Duo: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo MFA managed services incorporate Cisco's Duo cloud technology to protect against password theft through the use of two-factor authentication. Duo enables one-tap identity confirmation with iOS, Android, and other personal devices. Using 2FA, whenever you sign into a protected online account and give your password you are asked to confirm your identity on a device that only you have and that is accessed using a different ("out-of-band") network channel. A broad range of devices can be used as this added form of authentication including an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You can designate several validation devices. To learn more about ProSight Duo identity authentication services, go to Duo MFA two-factor authentication services.

  • ProSight Co-Managed Call Desk: Outsourced and Co-managed IT Support Desk Services
    Progent's Co-managed Help Desk Service provides a transparent extension of your corporate network support organization. Client interaction with the Help Desk, delivery of support services, issue escalation, ticket generation and updates, efficiency measurement, and maintenance of the support database are consistent whether issues are taken care of by your in-house network support organization, by Progent, or by a combination. You have complete flexibility to expand or shrink your part of support activity as needed. Progent provides initial installation and onboarding of the professional services automation (PSA) software as well as documentation, testing and education. To learn more about ProSight Co-Managed Call Desk, refer to ProSight Shared Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based analysis technology to guard endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily get by legacy signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to manage the entire malware attack lifecycle including protection, detection, mitigation, cleanup, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering through cutting-edge tools incorporated within one agent managed from a single console. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP deployment that addresses your organization's unique requirements and that helps you demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent attention. Progent's consultants can also assist you to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management provide businesses of all sizes a flexible and affordable solution for evaluating, testing, scheduling, applying, and documenting software and firmware updates to your dynamic IT system. In addition to maximizing the protection and functionality of your IT network, Progent's software/firmware update management services free up time for your IT team to concentrate on more strategic initiatives and tasks that derive maximum business value from your information network. Read more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved immediately to a different hosting solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect information about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can save as much as 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you're planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to obtain an objective evaluation of the health of their information system. Based on some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the deployment of your core infrastructure assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with information security requirements, higher utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent information assurance consultant. The interview is designed to assess your company's ability either to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your current security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective security and backup/recovery system that meets your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent can provide the services of seasoned online consulting professionals for special information technology projects. Progent's rates for longer-term development or consulting projects are determined based on the level of expertise of the engineers assigned. Progent's background in these important fields of information technology allows clients to execute critical initiatives economically and on time. Progent's project-based online consulting solutions include:

  • Help Desk Call Center Support
    Progent's Call Center programs for businesses with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, co-managed Helpdesk services, and Call Center process consulting. Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that manages all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve complex problems.

    Progent's Co-managed Help Desk services make it possible for your business to share the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of certified desktop support technicians and matter experts (SMEs). Progent's shared Help Desk service is an advanced service desk solution built around the top PSA platform for handling service requests, ticketing, accountability, status tracking, and metrics.

    Progent's Help Desk Call Center team of experienced network professionals gives your computer users in Albuquerque New Mexico instant communication with an effective technical support group with substantial experience delivering telephone-based consulting and online diagnostics for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Call Center the reputation as a solid driver of company productivity, and Progent's policy is to fix rather than merely report IT issues.

  • Business Applications Support: Training, Custom Development, and Problem Solving
    Progent's Applications Experts Group provides online professional engineering expertise and training in key business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and education for Microsoft applications such as Microsoft CRM, MS Project, Office Word, and Microsoft 365 Excel. To find out additional information about Progent's expertise, programming, and education services, visit Progent's Applications Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; seamless management of heterogeneous networks that include Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants can provide world-class online and onsite expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and install a new implementation of Microsoft System Center2, extend or tune an existing one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver companies in Albuquerque New Mexico online hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting services. Progent can adapt SCOM to accommodate your business so your computer maintenance is proactive rather than reactive. By detecting possible issues before they grow into full-scale emergencies, proactive monitoring can avoid stressful and expensive network failures. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows systems, or environments based on a mix of OS platforms.
How Your Albuquerque Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency remote help with Windows, macOS and OS X, or Linux environments, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or visit Contact Progent. For businesses and startups in Albuquerque New Mexico, Progent's online computer support engineers are ready to provide expert and economical system help the moment your business requires it. More than 20 years of delivering online repair services has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting skills and to fine tune remote access tools to repair network problems rapidly while eliminating the expense and lost time that comes with in-person service visits.

Even if your Albuquerque business works with a regular independent support technician or employs a full time organization that know how to handle the majority of computer problems, Progent's Microsoft certified consultants are available to provide an easy and transparent remote extension of your local resources for situations when your regular service personnel either don't have the bandwidth or the knowledge to resolve sudden system crises or particularly complicated integration projects.

Features of Progent's Remote Computer Support for Albuquerque New Mexico
Progent's phone support, Internet-based repair, system security expertise, and network administration services offer offices in Albuquerque New Mexico unparalleled leverage for your IT investment. Whether you require one-time telephone help and Internet-based troubleshooting or full-time Help Desk call center support and network management, Progent's professionals can provide your company enterprise-level IT support while permitting you to eliminate the expense and administration overhead of maintaining a large in-house IT staff. Highlights of Progent's online help program include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of technical experience, fine tuned remote support tools, and understanding of enterprise networking enable businesses to escape the limitations associated with exclusive dependence on smaller service firms, independent freelance consultants, or limited in-house IT help.

Progent adds value by offering:

  • Best Practices
    Progent's staff of Microsoft and Cisco Certified consultants average longer than ten years of hands-on professional background, in the trenches of network support, performing a broad range of technical tasks for an extensive array of businesses. Every Progent consultant shares a proven set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting staff. This means that you get not just world-class IT capability, but also a consultant with field-tested methods for applying computer knowledge to fix real-world network problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and in-person help per minute. As a result, you are billed just for delivered support. Progent does not impose a higher rate for after-hours or urgent support, and within California or in areas where Progent offers on-site support, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. Also, Progent applies no initialization charge and requires no retainer for support services provided during regular business hours. Many service organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids large bills for fast repairs so you won't be tempted to permit simple problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to resolve problems that are within their scope, Progent can concentrate on delivering high-value skills where Progent faces few competitors. Companies who work with trusted freelance consultants or who employ in-house IT personnel benefit when Progent passes on information about critical technology and tested processes to make their IT environments more robust, protected, and productive.

  • 24x7 Network Monitoring with MS Operations Manager
    Progent is one of the few IT service companies to provide 24x7 system tracking services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be proactive rather than reactive. By revealing potential issues before they result in lost productivity, system monitoring can save your IT network from painful and costly availability losses.
How Does My Business Begin Receiving Online Technical Support from Progent?
To get started with Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.

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