Fast Remote Support for Addison Texas IT Networks
Immediate Phone Consulting for Addison SystemsFor companies in Addison Texas, Progent provides remote help for networks based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided remote troubleshooting to companies in all 50 states in the United States. (Check out testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE engineers to handle challenging networking issues, as well as the assistance of CISA and CISSP-certified cybersecurity consultants to handle advanced security design and troubleshooting issues.

Progent's online support engineers provide excellent value due to the fact that they have the practical background and are equipped with the sophisticated tools necessary to solve the majority of information system issues rapidly. This lowers direct expenses since service calls require fewer billable consulting minutes. Remote support also eliminates the cost of sending an engineer to your location. Your company saves additionally in incidental expenses by minimizing or avoiding system downtime and associated losses resulting from business discontinuity, upset customers and vendors, idle employees, and de-focused executives. Progent's extensive online consulting expertise is particularly important in environments that depend on public clouds for vital infrastructure or software like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be an alternative.

Progent's billing policy for remote help is designed to leverage your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you owe only for the services that you receive. In contrast to typical online support companies, Progent requires no initialization charge or minimum fees. Progent's per-minute billing unit and simple model for pricing avoid scenarios where fast fixes somehow turn into large bills. Progent's penchant for dealing with technical issues quickly means you spends less money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined a set of customized tools and field-proven processes which allow the highest degree of efficiency for remote engineering help and repair for computer networks of all sizes. Progent's remote service group can access your company's environment without breaching corporate security.

Progent's advanced customer support database application stores thorough histories describing all support that Progent's clients have been provided. Progent's staff engineers have access to the records of support provided to every Progent customer by every Progent consultant. This database of anomalies and responses is structured as a readily retrievable proprietary knowledge base that permits Progent's remote technical engineers to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support improves daily. Progent's extensive list of certifications and close associations with major industry leaders such as Cisco and Microsoft open up other extensive technical databases and allow fast access to vendors' internal support staff so Progent's online consulting specialists are able to arrive at the best solutions promptly.

Remote technical support services offered by Progent to businesses in Addison Texas include:

Progent's ProSight Subscription-based IT Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, subscription-based managed services intended to allow small and mid-size businesses to benefit from the same best-of-breed IT solutions deployed by many of the world's top corporations. Progent's ProSight line of network management outsourcing services addresses all key aspects of modern networking such as email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Managed Service Packages: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Plans make it feasible for small and mid-size companies to deploy Remote Monitoring and Management (RMM) technology to achieve leading-edge network resilience. Progent takes care of the daily monitoring and maintenance for you, so your system expands readily without becoming an obstacle. For an affordable and predictable monthly subscription, Progent's experienced IT group can be your dependable technology safety net. Entry-level packages include remote monitoring and management, security, monthly patching, and reporting. As your needs expand, you can add low-cost subscriptions to advanced solutions like as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication, or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system operating efficiently by checking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT management staff and your Progent engineering consultant so all looming issues can be addressed before they can disrupt productivity. Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-driven platform for managing your network, server, and desktop devices by providing tools for performing common tedious jobs. These can include health checking, update management, automated repairs, endpoint deployment, backup and restore, anti-virus protection, remote access, standard and custom scripts, resource inventory, endpoint status reports, and troubleshooting support. If ProSight LAN Watch with NinjaOne RMM spots a serious incident, it transmits an alarm to your designated IT personnel and your assigned Progent consultant so emerging issues can be fixed before they interfere with your network. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, monitor, enhance and debug their networking appliances like routers, firewalls, and access points plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and displays the configuration of almost all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, finding devices that need important updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing suite of real-time reporting tools created to integrate with the industry's top ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues like spotty support follow-up or machines with out-of-date AVs. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with advanced backup/restore product companies to create ProSight Data Protection Services, a selection of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS services manage and track your data backup operations and enable non-disruptive backup and fast recovery of critical files, applications, images, plus VMs. ProSight DPS lets your business avoid data loss caused by hardware breakdown, natural disasters, fire, cyber attacks like ransomware, human error, ill-intentioned employees, or application glitches. Managed services available in the ProSight Data Protection Services family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent service representative can help you to identify which of these fully managed services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top data security vendors to deliver centralized management and comprehensive security for your inbound and outbound email. The powerful structure of Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to external threats and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper level of inspection for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email that stays within your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Cisco Duo: Identity Validation, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo MFA services utilize Cisco's Duo technology to defend against compromised passwords by using two-factor authentication. Duo supports one-tap identity verification with Apple iOS, Google Android, and other personal devices. Using 2FA, whenever you sign into a protected online account and give your password you are requested to verify who you are via a unit that only you have and that is accessed using a different ("out-of-band") network channel. A wide selection of out-of-band devices can be used for this added form of authentication such as an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You may designate multiple verification devices. For details about ProSight Duo two-factor identity validation services, visit Duo MFA two-factor authentication services.

  • ProSight Co-Managed Help Desk: Outsourced and Shared IT Support Center Services
    Progent's Co-managed Service Desk offers a smooth extension of your core IT support staff. End user access to the Service Desk, delivery of support services, issue escalation, ticket creation and updates, performance metrics, and maintenance of the service database are consistent regardless of whether issues are taken care of by your corporate support organization, by Progent, or a mix of the two. You have complete flexibility to extend or shrink your share of IT support work as required. Progent takes care of initial deployment and provisioning of the professional services PSA software as well as workflow documentation, testing and training. For details about ProSight Co-Managed Help Desk, go to ProSight Shared Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior-based analysis technology to guard endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to manage the entire threat lifecycle including filtering, detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge tools incorporated within a single agent accessible from a single control. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP environment that addresses your organization's unique needs and that helps you demonstrate compliance with government and industry data security regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent's consultants can also assist you to set up and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • Patch Management: Patch Management Services
    Progent's managed services for patch management provide organizations of all sizes a flexible and affordable alternative for assessing, testing, scheduling, implementing, and tracking software and firmware updates to your ever-evolving information network. Besides optimizing the protection and reliability of your computer environment, Progent's software/firmware update management services allow your in-house IT team to focus on line-of-business initiatives and activities that derive the highest business value from your information network. Learn more about Progent's software/firmware update management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved immediately to a different hosting environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect information about your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By updating and managing your network documentation, you can save up to 50% of time spent looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you're planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to get an objective assessment of the overall health of their information system. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory (AD) environment. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with information security requirements, more efficient utilization of network assets, faster problem resolution, more reliable backup and restore, and increased uptime. Learn more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent backup/recovery expert. The interview is designed to help assess your organization's preparedness to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your existing AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective AV and backup environment that meets your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent can provide the skills of seasoned online consulting experts for contract IT projects. Billing rates for longer-term development or consulting projects are determined based on the qualifications of the consultants assigned. Progent's experience with these important areas of computer technology enables clients to complete critical initiatives economically and on schedule. Progent's project-based remote consulting solutions include:

  • Help Desk Services
    Progent's Call Center service options for businesses with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, co-managed Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer smaller organizations a complete solution that handles all aspects of remote Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount from Progent's regular desktop support rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progent's shared Help Desk services allow your IT organization to share the load for Help Desk support seamlessly between your IT staff and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced service desk solution based on the leading professional services automation (PSA) platform for managing service requests, ticket lifecycle, ownership, progress tracking, and reporting.

    Progent's Help Desk team of veteran information technology experts gives your customers in Addison Texas instant communication with an efficient network service resource with substantial background delivering phone help and remote troubleshooting for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk perception as a crucial contributor to company success, and Progent's policy is to fix rather than merely report technical issues.

  • Business Applications Services: Education, Development, and Problem Solving
    Progent's Applications Experts staff can supply phone-based and in-depth engineering support and education in key application areas such as ERP, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, custom programming, and education for popular Microsoft business applications such as CRM, Microsoft Project, Office Word, and Microsoft 365 Excel. To find out more information about Progent's expertise, customization, and training services, see Progent's Business Application Experts Services.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consulting experts can provide advanced remote and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and install a new implementation of Microsoft System Center2, expand or optimize your current one, upgrade efficiently from an earlier release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver businesses in Addison Texas remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting services. Progent can configure Operations Manager for your environment so that your network maintenance is proactive rather than reactive. By spotting possible trouble spots before they result in full-scale emergencies, automated monitoring can ward off inconvenient and costly network breakdowns. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows environments, or environments that incorporate a mix of platforms.
How Your Addison Business Can Contact Progent's Online Service Professionals
To contact Progent about urgent online help with Windows, macOS and OS X, or Linux environments, go to Progent's Emergency Phone-Based Help, call 1-800-993-9400, or see Contact Progent. For organizations and new businesses in Addison Texas, Progent's online network support specialists are ready to provide professional and cost-effective system support the moment your company needs it. More than 20 years of delivering online tech support has led to Microsoft Partner status for Progent's consultants and has helped Progent to develop high-end troubleshooting skills and to fine tune remote connectivity tools to fix IT problems quickly while avoiding the cost and lost productivity associated with on-premises support calls.

Even if your Addison organization deals with a local independent consultant or maintains a full time organization that can handle day-to-day computer issues, Progent's Microsoft and Cisco certified engineers are available to provide a convenient and transparent remote extension of your local resources in cases when your usual service personnel either lack the time or the expertise to handle unexpected system crises or particularly complicated integration projects.

Features of Progent's Online Computer Support for Addison Texas
Progent's phone support, Internet-based repair, network security expertise, and system management services offer offices in Addison Texas the greatest leverage for your IT budget. Whether you need occasional telephone support and remote troubleshooting or ongoing Help Desk call center support and network administration, Progent's experts can deliver your company enterprise-level network support while allowing you to eliminate the cost and administration overhead of maintaining a large internal IT organization. Key features of Progent's online help program include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, breadth of technical background, refined support software, and familiarity with enterprise networking allow businesses to avoid the limitations associated with exclusive reliance on smaller service organizations, independent freelance consultants, or limited in-house resources.

Progent stands out by providing:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier consultants average longer than ten years of real-world industry experience, in the trenches of network support, performing a wide variety of technical tasks for a large array of businesses. Every Progent consultant shares a proven set of personal best practices which are incorporated into shared best practices training that Progent instills in its support personnel. This ensures that you get not only world-class IT skills, but also a consultant with proven methods for using technical knowledge to resolve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and on-premises visits by the minute. As a result, you are charged just for delivered support. Progent does not impose a more expensive rate for after-hours or urgent support, and within California or in areas where Progent provides in-person service, Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent applies no initialization fee and requires no retainer for services delivered during normal business hours. Many support organizations demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for quick solutions so you won't be tempted to permit simple problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to deal with technical issues that are within their scope, Progent is able to concentrate on providing hard-to-find skills where Progent faces little competition. Businesses who work with trusted independent consultants or who maintain in-house IT staffs benefit when Progent transfers information about new technology and proven methodologies to make their IT environments more reliable, protected, and productive.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only consulting companies to offer 24x7 remote monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager causes your network maintenance to be anticipatory instead of reactive. By uncovering potential issues before they cause lost productivity, system monitoring can keep your IT network from stressful and costly availability losses.
How Does My Business Start Receiving Online Technical Help from Progent?
To get started with Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.

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