Immediate Remote Troubleshooting for Addison Texas Computer Networks
Immediate Phone Support for Addison NetworksFor businesses located in Addison Texas, Progent provides remote support for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have provided remote support to companies in every state in the United States. (See recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to handle complex infrastructure issues, as well as the assistance of CISSP-accredited cybersecurity consultants to handle advanced security architecture and diagnostic jobs.

Progent's online support experts offer exceptional leverage because they have the practical experience and have access to the sophisticated tools needed to resolve most information system problems rapidly. Efficient support reduces direct expenses because service calls require minimal billable minutes. Remote support also avoids the cost of dispatching a consultant to your location. Your organization saves additionally with indirect costs by minimizing or eliminating system downtime and associated costs stemming from business discontinuity, upset customers and vendors, unproductive employees, and distracted executives. Progent's advanced remote consulting know-how is particularly helpful in environments that depend on public clouds for critical network infrastructure or software like Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be useful.

Progent's billing policy for online help is structured to leverage your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you are billed exclusively for the support that you receive. In contrast to many online service organizations, Progent asks for no startup surcharge or minimum fees. Progent's per-minute billing unit and simple model for pricing avoid situations where quick solutions somehow end up as large invoices. Progent's skill at disposing of problems quickly means you spends less cash.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has fine tuned a collection of optimized tools and proven methodologies which ensure the maximum degree of efficiency for online consulting and repair for information systems of any size. Progent's online support team can link to your environment without breaching network security.

Progent's sophisticated service reporting application includes detailed documentation describing all service that Progent's clients have been provided. Progent's authorized consultants have access to the history of all help delivered to every Progent customer by every engineer. This archive of problems and resolutions is stored as a conveniently retrievable internal knowledge base that permits Progent's online technical engineers to communicate their experiences company-wide to ensure that the value of Progent's support services grows over time. Progent's high-level certifications and close associations with key industry leaders including Cisco and Microsoft open up additional vast technical knowledge bases and permit quick access to manufacturers' internal product engineers so Progent's online consulting experts are able to arrive at the best resolutions in the least time.

Online technical services available from Progent to clients in Addison Texas include:

ProSight Subscription-based Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, subscription-based services intended to enable small and mid-size businesses to benefit from the same advanced technology used by many of the world's leading corporations. Progent's ProSight portfolio of outsourced network management services addresses all critical areas of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Managed Service Packages: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Plans make it practical for small and mid-size businesses to deploy Remote Monitoring and Management (RMM) technology to achieve advanced IT resilience. Progent takes care of the necessary monitoring and maintenance for you, so your system expands smoothly without holding you back. For a low and predictable monthly price, Progent's experienced IT group can be your dependable technology safety net. Basic plans include RMM, security, automatic monthly patching, and reporting. As your needs expand, you can add low-cost subscriptions to best-in-class options such as SaaS M365/Google Workspace backup, Multi-Factor Authentication, or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network operating efficiently by tracking the state of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT staff and your Progent engineering consultant so all looming problems can be resolved before they have a chance to disrupt productivity. Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-based platform for managing your client-server infrastructure by offering tools for streamlining common tedious tasks. These can include health monitoring, patch management, automated repairs, endpoint setup, backup and recovery, A/V response, secure remote access, standard and custom scripts, asset inventory, endpoint status reporting, and debugging assistance. If ProSight LAN Watch with NinjaOne RMM identifies a serious problem, it sends an alert to your designated IT management staff and your assigned Progent technical consultant so emerging issues can be taken care of before they impact your network. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, track, optimize and troubleshoot their networking hardware like routers, firewalls, and load balancers plus servers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that network maps are always updated, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating tedious network management activities, WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, locating devices that need critical updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding line of real-time management reporting utilities designed to integrate with the leading ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues such as inconsistent support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with advanced backup technology companies to produce ProSight Data Protection Services (DPS), a selection of management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS services automate and track your backup processes and enable transparent backup and fast recovery of critical files/folders, applications, system images, plus VMs. ProSight DPS lets your business avoid data loss caused by equipment failures, natural calamities, fire, cyber attacks such as ransomware, human mistakes, ill-intentioned employees, or software glitches. Managed backup services in the ProSight Data Protection Services selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent service representative can assist you to identify which of these fully managed services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security vendors to provide centralized management and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper layer of analysis for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Cisco Duo: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo authentication service plans incorporate Cisco's Duo technology to defend against compromised passwords by using two-factor authentication (2FA). Duo supports one-tap identity verification on Apple iOS, Google Android, and other out-of-band devices. With Duo 2FA, whenever you sign into a secured online account and enter your password you are asked to confirm your identity on a device that only you possess and that is accessed using a different network channel. A broad selection of out-of-band devices can be utilized for this second means of ID validation including an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You may register several verification devices. To find out more about ProSight Duo two-factor identity authentication services, go to Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Shared Call Desk: Outsourced and Co-managed Help Center Services
    Progent's Co-managed Service Desk provides a seamless extension of your core support team. End user interaction with the Service Desk, provision of support services, escalation, ticket generation and tracking, efficiency measurement, and maintenance of the support database are consistent whether issues are taken care of by your corporate network support staff, by Progent, or a mix of the two. Your business has complete flexibility to extend or reduce your part of IT support work as required. Progent takes care of startup deployment and onboarding of the professional services PSA software plus documentation, validation and education. To learn more about ProSight Co-Managed Call Desk, see ProSight Co-Managed Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior machine learning technology to guard endpoints as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely evade traditional signature-based AV products. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to address the complete threat lifecycle including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer economical in-depth security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge tools incorporated within one agent managed from a single console. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that addresses your company's specific needs and that allows you demonstrate compliance with government and industry data protection regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate attention. Progent can also help you to set up and test a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management offer businesses of any size a flexible and affordable solution for evaluating, validating, scheduling, applying, and documenting updates to your dynamic IT system. In addition to optimizing the security and functionality of your IT environment, Progent's patch management services allow your in-house IT staff to focus on line-of-business projects and tasks that derive the highest business value from your network. Find out more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hardware environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard data about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By updating and managing your IT documentation, you can eliminate as much as half of time spent searching for vital information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you're planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to get an unbiased evaluation of the health of their information system. Powered by some of the leading remote monitoring and management platforms available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential network devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory environment. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with data security requirements, more efficient utilization of IT assets, faster problem resolution, more dependable backup and restore, and higher availability. Read more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your company's ability to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your existing security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient AV and backup/recovery environment that meets your company's requirements. For details, visit The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent offers the services of world-class remote consulting professionals for contract IT programs. Progent's charges for ongoing development or consulting tasks are determined according to the level of expertise of the consultants required. Progent's background in these special fields of information technology enables customers to execute major projects economically and on schedule. Progent's project-based remote engineering services include:

  • Call Center Expertise
    Progent's Help Desk Call Center support programs for organizations with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Call Center services, shared Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide small organizations a comprehensive solution that handles all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount from Progent's regular desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging issues.

    Progent's Help Desk sharing services allow your business to split responsibilities for Help Desk support transparently between your IT team and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progent's shared Help Desk service is a collaborative service desk solution based on the leading PSA platform for managing service requests, ticket lifecycle, ownership, status tracking, and reporting.

    Progent's Help Desk Call Center team of veteran network professionals offers your workers in Addison Texas quick communication with a large technical support group with extensive experience providing phone support and remote troubleshooting for IT systems based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Call Center the reputation as a significant driver of business success, and Progent's goal is to solve instead of merely track technical problems.

  • Applications Support: Education, Development, and Troubleshooting
    Progent's Applications Experts staff offers phone-based and in-depth engineering support and training in specific business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver expertise, custom development, and training for Microsoft business applications including Microsoft CRM, MS Office Project, Microsoft 365 Word, and Office Excel. To find out more information concerning Progent's expertise, custom programming, and training offerings, visit Progent's Business Application Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of heterogeneous environments that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consulting experts offer advanced online and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and configure a new implementation of Microsoft System Center2, extend or tune an existing one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver organizations in Addison Texas online IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting services. Progent can configure SCOM to fit your business so that your network maintenance is proactive rather than reactive. By spotting looming issues before they evolve into downtime, automated monitoring can minimize stressful and expensive service failures. Progent can also use system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows systems, or environments that incorporate a variety of operating systems.
How Your Addison Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent remote help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Remote Support, telephone 1-800-993-9400, or refer to Contact Progent. For organizations and new ventures in Addison Texas, Progent's online network support specialists can deliver effective and economical system help the instant your organization has to have it. Over 20 years of providing remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to fine tune remote access technology to solve network problems quickly while eliminating the cost and lost time associated with in-person service calls.

Even if your Addison organization relies on a regular independent consultant or employs an in-house IT staff that know how to handle the majority of computer issues, Progent's Microsoft certified engineers can offer an easy and transparent remote expansion of your on-site resources for situations when your regular service personnel either lack the time or the knowledge to fix sudden system emergencies or particularly challenging integration projects.

Benefits of Progent's IT Support for Businesses in Addison Texas
Progent's online IT consulting services allow your Addison business to experience the benefits of timely, world-class IT support without the expense of maintaining a full-time IT organization. Your network will derive greater strategic value by becoming increasingly reliable, efficient, and protected. Benefits to your company include:

  • Seamless virtual extension of your local IT resources
    With most businesses in Addison Texas, nearby computer service providers, whether made up of freelance consultants or an internal IT staff, can resolve typical network problems. However, serious problems may occur when your regular resources are overstretched or unavailable, and some trouble may involve technology that is beyond the scope of your local service people. In these situations, Progent's online support experts provide an easy, quick, and budget-friendly solution to supplement your regular resources and to pass on valuable knowledge to improve your ability to handle future problems in-house.

  • Less Reliance on Individual Consultants
    For IT support, smaller companies often depend on individual freelance consultants. While freelance service people have less overhead than big consulting companies and can afford to charge marginally less, they are occasionally stretched too thin, making it hard to respond quickly to crisis situations. If a freelance consultant is busy with another client, sick, on a trip, or in training, the absence of backup help may force your business to go without help during an IT crisis. As your business grows, network downtime and problems with critical software become more expensive. The budget you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent provides an on-call source of reserve service experts to insure your IT system is always available.

  • Build a Scalable Foundation for Seamless Growth
    Organizations often begin with an information system created on a modest budget. Without a scalable infrastructure, slap-dash repairs often get piled onto a weak foundation. When a company grows, stability and scalability problems can hinder the success of the business. Such badly built environments require careful assessment, intelligent strategic planning, and extensive IT knowledge to upgrade to a network architecture able to deliver the stable foundation to handle vital business requirements and facilitate downstream growth.

  • Interact with Solution Providers Rather Than Product Vendors
    Smaller companies need advice and technical training to negotiate an increasingly complicated array of product alternatives available for accelerating business growth and enhancing productivity. Businesses hardly need a network consultant who is attempting to sell a specific vendor's products. Network consulting and product sales can lead to a situation where the recommended solution is built around a predetermined technology rather than the genuine needs of a business. Progent eliminates these conflicts of interest by offering just services instead of products. This allows Progent to match IT consulting with the real needs of customers.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of IT experience, refined remote support software, and familiarity with enterprise networking allow companies to escape the pitfalls of excessive dependence on smaller service firms, individual freelance consultants, or limited in-house resources.

Progent adds value by providing:

How Does Our Company Begin Getting Online Network Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.

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