UNIX and Linux Consulting

For small and midsize businesses in Addison Texas, Progent provides support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX-family systems and Microsoft technology. Progent has provided remote troubleshooting to businesses in every state in the U.S. (Refer to Progent's customer testimonials). In addition, Progent offers the consultation Cisco CCIE network specialists for complex infrastructure issues, plus the assistance of CISA and CISM-certified security consultants to handle advanced security architecture and business continuity planning.

Progent's remote support services represent excellent value due to the fact that they have the real-world experience and the sophisticated technology to resolve the majority of network problems quickly. This lowers immediate costs since solutions take up a smaller number of billable consulting minutes. Online help also eliminates the cost of sending a consultant to your location. Your company saves additionally with incidental costs by reducing or avoiding network outages and related costs stemming from business discontinuity, upset clients, idle employees, and de-focused management.

Progent's billing policy for remote help is structured to get the most out of your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you are billed only for the services that you receive. In contrast to typical online service companies, Progent asks for no startup fee or minimum fees. Progent's one-minute billing unit and simple policy for pricing do away with scenarios where quick fixes manage to turn into large tabs. Progent's skill at dealing with problems quickly results in your company saving money.

Progent's Online Support Tools
Through years of experience, Progent has developed a set of customized tools and field-proven processes that ensure the maximum degree of effectiveness for remote consulting and troubleshooting for small and midsize company IT networks. Progent provides secure VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN access permits the experts of Progent's Technical Response Center to link to your company's computer system without breaching system security.

Progent's highly evolved technical support reporting application keeps extensive histories describing all service that Progent's customers have been provided. Progent's team service personnel have access to the details of all help rendered to each customer by every Progent consultant. This archive of problems and repairs is structured as a readily retrievable proprietary database that allows Progent's online support engineers to communicate their knowledge with the whole team to ensure that the value of Progent's support improves over time. Progent's high-level accreditations and close relationships with important vendors including Cisco and Microsoft permit access to additional massive technical databases and allow fast response from vendors' in-house engineering staff with the result that Progent's online consulting experts are able to come up with the most efficient resolutions in the least time.

Get Remote UNIX/Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's phone services in Addison Texas or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Urgent Support.

Remote Technical Support Services Available from Progent
Progent's online support professionals have certified skills in a comprehensive array of products and technologies. This breadth of technical skills permits Progent's engineers to tackle practically any emergency likely to occur in a small company network. Credentials earned by Progent engineers in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, CCVP, and Design Professional.

To provide assistance to companies with mixed-OS networks, Progent also provides the skills of engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security experts, and Information System Security Architecture Professional consultants.

Remote technical support services Offered by Progent to customers in Addison include:

• UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote consulting services cover a wide array of information technology such as system architecture, email solutions, network and process security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server hardware consolidation and easy administration, and transitioning from legacy systems to the latest Microsoft Windows or Linux-based solutions. Progent's group-based approach to resolving technical issues promotes fast escalation, when required, to engineers with appropriate experience to tackle challenging situations. This accelerates repair of critical problems, minimizes network downtime, and lowers service costs.

  Progent's UNIX/Linux consultants can offer emergency phone-based help for resolving anomalies affecting UNIX/Linux networks based on leading versions of UNIX such as:

  • macOS and OS X
  • Solaris
  • IBM AIX OS
  • HP-UX (Hewlett Packard UNIX)
  • BSD
  • SCO UNIX
  • SGI/Irix
  Major Linux platforms for which Progent can provide expert support include:
  • RedHat Linux
  • SUSE Linux
  • Debian-GNU
  • Slackware Linux

• Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
  The Cisco CCIE credential is the premier accreditation for network infrastructure consultants, and validates a consultant's networking skills at the expert level. Cisco CCIEs know how to resolve the most intractable problems encountered in network infrastructure design, integration, administration, security, and troubleshooting. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in analyzing problems with Cisco IOS Software network management utilities and developing alternate approaches or identifying software patches. Cisco CCIEs offer excellent cost-effectiveness since their deep expertise allows them to solve even the most complex problems quickly. In typical cases, less seasoned service providers can wrestle for hours or days with the same problems that a Cisco CCIE can fix in minutes. Few service organizations make CCIEs accessible to assist small and mid-size companies. Progent can provide quick phone contact with a Cisco CCIE so you can receive immediate assistance for complex network infrastructure issues that are hurting worker productivity but are outside the scope of your local IT service personnel. Progent's CCIE support experts can communicate with your network using advanced on-line troubleshooting technology to provide fast, secure, and affordable analysis and remediation. Progent's Cisco CCIEs can provide consulting for all of Cisco's top-selling family of networking products such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, Aironet wireless access points, Meraki cloud-managed access points, VoIP systems, Catalyst family switches, as well as VPN products.

• Authorized MS Windows Experts
  Progent's Microsoft-expert remote support experts can deliver network troubleshooting and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can help your company with a broad range of platform support such as Windows Server 2022 solution design and integration consulting, Windows Server 2019 consulting, Windows Server 2016 migration and cloud integration solutions, Windows Server 2012 R2 maintenance, Windows Server 2008 upgrade (help, assistance, Microsoft Exchange 2019 deployment, MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration, Microsoft Exchange 2010 management, SharePoint Server 2016 migration and hybrid deployment expertise, SharePoint 2019 planning and configuration, Microsoft Teams migration expertise, Microsoft Skype for Business Server migration support, Lync Server 2013 integration and Office Communications Server upgrade, Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring, Project Server training, SBS Server consulting, and Windows Essentials migration and cloud integration.

  Progent in addition can deliver a wide range of online PC desktop support services such as Microsoft Windows 11 migration and planning and deploying Microsoft 365 cloud environments for Windows desktops.

• CISM and CISSP Certified Network Security Professionals
  Progent's qualified CISM and CISSP network security engineers offer a variety of system protection services that can bolster the protection of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against assaults or assist you to clean up rapidly after a damaging breach. Security consulting services available from Progent cover comprehensive security evaluation using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; rapid recuperation from malicious attacks; integrating firewalls; building secure techniques for remote and mobile communication; securing your messaging infrastructure from viruses, spam and DHA attacks; and establishing 24x7 network monitoring.

• Hybrid Cloud Solutions
  Progent can provide advanced remote consulting support to help organizations of all sizes connect their networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can assist your IT team to plan and manage cost-effective environments that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid network models that combine local IT assets as well as public cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud migration support services such as Microsoft 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration expertise. Progent has more than 20 years of experience providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.

• Help Desk Support
  Progent's Help Desk Call Center programs for small businesses with environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Standard Help Desk Call Center services are intended for small organizations who don't have the resources to create an internal Help Desk Call Center but who need fast communication with a reliable Help Desk Call Center with proficient telephone support plus the available expertise to escalate complex tasks to advanced engineers.

  Progent's Help Desk sharing services make it possible for your IT organization to share responsibilities for Help Desk services transparently between your IT team and Progent's large roster of certified technical support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced support solution based on the leading PSA platform for managing end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.

  Progent's Help Desk Call Center consulting services can guide you in creating an efficient new Help Desk or improving your current organization, evaluating or enhancing Call Center software products to meet the particular needs of your business, or adding temporary online staff to supplement your in-house Call Center group to handle high-demand situations like software transitions, mass updates, or rolling out brand new applications.

  Progent's Call Center team of veteran network experts provides your customers in Addison Texas quick access to an effective technical support resource with extensive background delivering phone help and online diagnostics for IT systems that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Call Center perception as a major enabler of company productivity, and Progent's aim is to fix rather than merely report network problems.

• Business Applications Services: Education, Custom Development, and Troubleshooting
  Progent's Applications Consulting staff provides online professional engineering expertise and training in key business application areas that include ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, customization, and education for popular Microsoft applications such as CRM, Project, Microsoft Office Word, and MS Excel. To find out additional information about Progent's expertise, custom development, and training offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.

  Progent's Mac professionals can nurture the artistic facets of Mac computing by delivering phone-based help services and training in graphics, sound, and video. Progent's support professionals offer assistance in a variety of Macintosh creative tools including Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with specific projects like capturing or digitizing audio/video or configuring an audio/video post production studio.

  Remote Network and Server Monitoring Support
  Progent can provide businesses in Addison Texas online network and server monitoring support centered around MS System Center Operations Manager network monitoring and reporting, enhanced by Progent for your business so that your computer maintenance is proactive and automated. By exposing looming problems before they expand into full-scale emergencies, automated monitoring can minimize stressful and expensive service crises. Progent can also provide help with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft systems, or environments that incorporate multiple operating systems.

Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.