Expanding your remote workforce may have a major effect on IT architecture, security/compliance, and corporate processes. Progent has 20 years of experience helping SMBs to design, configure, administer, tune, and troubleshoot IT networks that incorporate a remote workforce. Progent can assist your Shreveport organization to select the appropriate technologies and adhere to best practices in creating and operating a secure virtual ecosystem for teleworkers that promotes collaboration and returns maximum value. Progent can provide support services that go from as-needed expertise for helping you past occasional technical roadblocks to full project management to help you carry out mission-critical tasks.

Progent can help Shreveport, Louisiana organizations to with any aspect of creating a high-functioning telecommuting ecosystem by delivering infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform selection and deployment, public cloud integration, Call Desk outsourcing, security and compliance, backup/restore solutions, and centralized management.

IP Voice Solutions for At-Home Workers
Extending the business PBX system to accommodate remote users is critical to maintaining an effective work-at-home solution. A variety of cloud-based digital PBX platforms are popular with small and mid-size businesses to server teleworkers. Many larger organizations rely on Cisco's current or legacy products for IP voice management. Progent can help organizations of any size to plan or tune a remote IP voice service that delivers the versatility, convenience and protection required for at-home workers. Progent's Cisco-certified CCIE Voice experts can provide high-level support to assist businesses tune their current Cisco VoIP systems to handle a growing at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends advanced telephony capabilities to devices such as VoIP phones, media processing products, VoIP gateways, and mixed media software used throughout the network. Unified Communications Manager supports other combined media services such as messaging, voice/video conferencing, and customer collaboration networks. For details about Progent's Unified Communications Manager support, see CUCM consultants.
  • CallManager is Cisco's earlier call-processing agent and has been superseded by CUCM. Progent's consultants can help your company to support your existing CallManager deployment or migrate efficiently to Cisco's current IP telephony solutions. To find out about Progent's expertise for CallManager and Cisco's other older IP voice products, visit CallManager consulting.
  • Cisco IP Gateways provide integration with PSTN networks and with users operating beyond the corporate firewall such as telecommuters. Progent offers expert support for Cisco's legacy IP gateways like the UC520, UC540 and UC560 product lines as well as for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
  • Other VoIP Products supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can assist you to expand your WAN infrastructure to support these VoIP solutions and provide on-demand configuration and troubleshooting expertise.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and maintaining an efficient work-from-home environment for your Shreveport, Louisiana business, phone 1-800-993-9400 or refer to Contact Progent.