Expanding your at-home workforce can have a major impact on IT infrastructure, security/compliance, and company culture. Progent has two decades of background helping SMBs to plan, configure, manage, optimize, and debug IT networks that incorporate at-home workers. Progent can help your Santa Rosa company to select the right tools and follow best practices in building and maintaining a secure virtual solution for teleworkers that promotes teamwork and returns maximum value. Progent offers services ranging from as-needed expertise for helping you past challenging IT roadblocks to comprehensive project management to help you successfully complete business-critical tasks.

Progent can assist Santa Rosa, California businesses to succeed with any facet of building a high-functioning telecommuting ecosystem by providing infrastructure configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, public cloud integration, Call Desk outsourcing, endpoint security, data protection solutions, and centralized management.

VoIP Solutions for At-Home Workers
Expanding the business PBX system to include remote users is critical to supporting a productive work-at-home solution. A broad range of cloud-centric digital PBX platforms are used by small and mid-size businesses to support telecommuters. Many larger organizations rely on Cisco's current or older products for IP voice solutions. Progent can assist organizations of any size to design or tune a remote IP voice service that provides the versatility, transparency and protection needed for telecommuters. Progent's Cisco-certified CCIE Voice consultants offer advanced support to help businesses tune their current Cisco IP voice environments to handle an expanding at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends high-end telephony features to devices such as IP phones, media processing platforms, Voice over IP gateways, and mixed media apps deployed across the network. CUCM supports other mixed media services such as unified messaging, voice/video conferencing, and customer interaction networks. For details about Progent's CUCM expertise, refer to Cisco Unified Communications Manager expertise.
  • CallManager is Cisco's earlier call-processing software and has been replaced by Cisco Unified CM or CUCM. Progent's consultants can assist your company to maintain your current CallManager environment or upgrade efficiently to Cisco's modern IP telephony products. To find out about Progent's support services for CallManager and Cisco's other early VoIP products, see Cisco CallManager consulting services.
  • Cisco IP Gateways enable integration with public telephony networks and with users operating beyond the corporate firewall such as telecommuters. Progent offers expert support for Cisco's legacy IP gateways like the UC520, UC540 and UC560 products and for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway configuration consulting.
  • Additional VoIP Products supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can assist you to update your WAN architecture to support these VoIP solutions and provide online configuration and troubleshooting expertise.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about building and managing an efficient telecommuter environment for your Santa Rosa, California organization, call 1-800-993-9400 or visit Contact Progent.