Enlarging your remote workforce may have a major effect on network architecture, cybersecurity, and corporate culture. Progent has two decades of background helping small and mid-size businesses to design, configure, manage, tune, and troubleshoot IT networks that support a remote workforce. Progent can help your Greensboro company to pick the right tools and follow leading practices in creating and maintaining a safe virtual ecosystem for teleworkers that promotes collaboration and returns maximum business value. Progent can provide services ranging from as-needed expertise for getting you past occasional IT bottlenecks to full project management or co-management to help you successfully complete mission-critical tasks.

Progent's consultants can assist Greensboro, North Caroline companies to with any aspect of creating a high-performing work-from-home environment by providing infrastructure configuration services, IP voice expertise, video conferencing support, collaboration platform customization and training, cloud integration, Call Desk services, cybersecurity, data protection solutions, and streamlined management.

IP Voice Integration for Teleworkers
Expanding the business phone system to include remote users is critical to maintaining an effective work-at-home solution. A broad range of cloud-centric VoIP platforms are popular with SMBs to server telecommuters. Many enterprises depend on Cisco's current or older platforms for IP voice solutions. Progent can assist businesses of any size to plan or tune a remote IP voice service that provides the versatility, convenience and security needed for teleworkers. Progent's Cisco-certified CCIE IP Voice experts can provide high-level support to help businesses tune their existing Cisco VoIP environments to support a growing at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers advanced telephony capabilities to devices such as IP phones, media processing platforms, VoIP gateways, and mixed media apps deployed across the network. Unified Communications Manager manages other mixed media services such as unified messaging, voice/video conferencing, and customer interaction networks. For more information about Progent's Cisco Unified CM or CUCM support, visit Cisco Unified CM consultants.
  • CallManager is Cisco's legacy call-processing software and has been superseded by CUCM. Progent can assist you to maintain your existing CallManager deployment or migrate smoothly to Cisco's current IP telephony products. To learn about Progent's expertise for Cisco CallManager and Cisco's other early VoIP products, visit CallManager expertise.
  • Cisco IP Gateways provide integration with PSTN networks and with users working outside the corporate perimeter like at-home workers. Progent offers consulting expertise for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 product lines and for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway configuration expertise.
  • Additional VoIP Platforms supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can assist you to expand your wide area network architecture to work with these VoIP solutions and provide online configuration and troubleshooting expertise.

Contact Progent for Remote Workforce Expertise
To contact Progent about building and managing an efficient telecommuter environment for your Greensboro, North Caroline company, phone 1-800-993-9400 or refer to Contact Progent.