Expanding your at-home workforce can have a significant impact on IT infrastructure, security, and corporate workflows. Progent has 20 years of experience assisting small and mid-size businesses to design, deploy, administer, tune, and debug IT networks that incorporate a remote workforce. Progent can assist your Springfield company to select the appropriate tools and adhere to leading practices in building and maintaining a secure virtual office solution for telecommuters that promotes collaboration and returns maximum value. Progent offers support services ranging from as-needed expertise for helping you over occasional IT roadblocks to comprehensive project management or co-management to help you successfully complete business-critical tasks.

Progent can assist Springfield, Illinois organizations to with any facet of building a high-functioning work-from-home ecosystem by delivering infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, Call Desk outsourcing, security monitoring, data protection solutions, and streamlined management.

VoIP Integration for At-Home Workers
Extending the business phone system to accommodate remote users is vital to supporting a productive work-at-home solution. A variety of cloud-centric digital PBX products are used by SMBs to server telecommuters. Many enterprises depend on Cisco's modern or legacy platforms for VoIP management. Progent can assist organizations of any size to plan or maintain a telecommuter VoIP environment that delivers the versatility, transparency and protection needed for remote users. Progent's Cisco-certified CCIE IP Voice consultants offer high-level support to assist businesses tune their current Cisco IP voice systems to handle an expanding at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) delivers enterprise telephony features to devices such as VoIP phones, media processing products, Voice over IP gateways, and multimedia software deployed across the network. Unified Communications Manager supports additional mixed media services such as messaging, voice/video conferencing, and team interaction networks. For details about Progent's CUCM support, refer to CUCM consultants.
  • Cisco CallManager is Cisco's legacy call-processing software and has been replaced by Cisco Unified CM. Progent can help you to maintain your existing CallManager environment or upgrade smoothly to Cisco's current IP telephony products. To find out about Progent's expertise for Cisco CallManager and Cisco's other early VoIP platforms, refer to Cisco CallManager expertise.
  • Cisco IP Gateways provide connectivity with public telephony networks and with users working beyond the corporate perimeter like telecommuters. Progent can provide expert support for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 series and for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway integration expertise.
  • Additional VoIP Products supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can assist you to update your wide area network architecture to work with these solutions and provide online integration and debugging services.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and managing an efficient work-from-home solution for your Springfield, Illinois company, phone 1-800-993-9400 or go to Contact Progent.