Rio de Janeiro Remote Workforce Configuration Consulting Company

Enlarging your at-home workforce can have a major impact on network infrastructure, cybersecurity, and corporate processes. Progent has 20 years of background helping small and mid-size businesses to design, configure, manage, tune, and troubleshoot IT networks that incorporate at-home workers. Progent can assist your Rio de Janeiro organization to pick the appropriate tools and adhere to leading practices in building and maintaining a secure virtual office solution for telecommuters that promotes collaboration and delivers maximum business value. Progent offers services that go from on demand expertise for getting you over challenging technical bottlenecks to full project management to help you carry out business-critical tasks.

Progent can help Rio de Janeiro, Rio de Janeiro companies to with any facet of creating a high-performing work-from-home ecosystem by delivering network infrastructure design and configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform selection and deployment, cloud integration, Call Desk services, endpoint security, backup/restore solutions, and streamlined management.

Infrastructure for a Remote Workforce
Setting up the physical and software infrastructure required to support an at-home workforce can be especially complex if you must accommodate a mix of worker-owned hardware like PCs and laptops, routers, and wireless APs from an assortment of vendors and with a variety of OS software and firmware levels. Progent's background providing remote support for both legacy and current technologies in remote office venues allows you to make efficient use of your available network infrastructure and provides you with fast access to top-tire consultants for implement essential updates. Services offered by Progent to help your company to implement a high-functioning work-at-home ecosystem include:

• Virtual Private Network (VPN) connectivity allows you to create a safe tunnel for authorized at-home workers to access IT assets located at your corporate datacenter or in the cloud. Progent can help your company to configure and maintain VPN access between your at-home workforce and your key IT resources by providing remote VPN integration support. For businesses using Cisco's ASA security appliances, Progent's Cisco-certified ASA Firewall consultants can help your at-home workers to set up Cisco's AnyConnect software for safe VPN connections for a broad selection of devices such as Microsoft Windows, macOS, Apple iOS, Linux, and Android.
• Virtual Desktop Infrastructure (VDI) platforms enable an at-home worker to see and use a remote PC's desktop. This technology provides network managers more control over the digital ecosystem of at-home employees and ensures remote users a familiar experience. Progent's VDI services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI solutions.
• Routers connect at-home networks to the Internet and support VPN connections, local Wi-Fi connectivity, and firewalls. Progent offers top-tier online consulting for configuring home routers from all major manufacturers. See router configuration support from Cisco-certified consultants.
• Home Wireless networks, typically supporting families and visitors, are frequently utilized by at-home employees to connect to their Internet router for work. This can create throughput and cybersecurity problems. Progent can help you to mitigate these problems by delivering expertise that include Cisco Aironet configuration expertise, Cisco Meraki WiFi deployment expertise, and Ubiquiti Unifi wireless AP setup help.
• Internet connectivity methods impact the performance and availability of connections between at-home workers and the corporate network. Mission-critical processes might demand backup Internet connections in the event the primary connection fails. Progent offers expertise for picking service providers, choosing sensible bandwidth and data volume bundles, and setting up redundant Internet access. Refer to Internet access solutions.

VoIP Solutions for Teleworkers
Expanding the business phone environment to include remote users is vital to supporting an effective work-at-home solution. A broad range of cloud-centric IP voice platforms are used by SMBs to server remote users. Many enterprises depend on Cisco's modern or legacy products for VoIP management. Progent can assist businesses of any size to plan or tune a remote VoIP environment that provides the flexibility, convenience and security required for at-home workers. Progent's Cisco-certified CCIE IP Voice consultants can provide advanced support to assist organizations optimize their current Cisco IP voice environments to handle a growing at-home workforce.

• Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers advanced telephony capabilities to devices like VoIP phones, media processing platforms, Voice over IP gateways, and mixed media applications used across the network. Unified Communications Manager manages other combined media services such as unified messaging, video conferencing, and team interaction networks. For details about Progent's Unified Communications Manager support, see Cisco Unified CM consulting services.
• Cisco CallManager is Cisco's earlier call-processing software and has been replaced by Cisco Unified CM. Progent can help you to support your current CallManager environment or upgrade smoothly to Cisco's current IP telephony products. To find out about Progent's support services for Cisco CallManager and Cisco's other legacy IP voice products, refer to Cisco CallManager consulting.
• Cisco IP Gateways enable integration with PSTN networks and with users operating outside the corporate firewall such as telecommuters. Progent offers consulting expertise for Cisco's legacy IP gateways including the UC520, UC540 and UC560 products as well as for current Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration consulting.
• Additional VoIP Products supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can help you to enhance your wide area network architecture to work with these VoIP solutions and deliver as-needed configuration and debugging expertise.

Video Conferencing for Teleworkers
A broad selection of voice/video conferencing products from major vendors enable online discussions, video and voice conferencing, chat sessions, and screen sharing for both local users and teleworkers. Many companies use multiple conferencing products to meet the needs of their different partners and clients. Progent can assist you to manage your existing conferencing ecosystem and optimize the experience of your remote employees.

• Skype for Business is Microsoft's popular unified communications product that supports real-time presence, instant messaging, audio and video calling and conferencing plus the transparent integration of these capabilities within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, and Excel. Progent can provide the expertise of Microsoft-certified consultants who can assist you to deploy and maintain Skype for Business client software to accommodate your at-home employees. For details about Progent's consulting services for Skype for Business, refer to Skype for Business consulting services.
• FaceTime is Apple's multiuser video phone platform for compatible iOS, iPadOS, iPod and Mac computers and smartphones. FaceTime works on Wi-Fi or cellular Internet connections. Newer versions of FaceTime allow as many as 32 simultaneous users for voice/video calls. To learn more about Progent's support services for FaceTime, see Progent's FaceTime configuration expertise.
• Webex Meeting Center supports online conferencing for most computing devices. Delivered through Cisco's Webex Cloud, Webex services include sharing discrete content or computer screens, presentations that incorporate rich media including Microsoft PowerPoint, network-based recording, plus revision and playback for future reference and training. For details about Progent's support services for Webex as well as for other IP video products from Cisco, refer to Progent's Webex Meeting Center support services.
• Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a portal for conferencing, contacts, and information with features that include video conferencing, persistent threaded chat, plus file sharing. For details about Progent's consulting services for Teams and for other Microsoft 365 products, see Progent's Microsoft Teams consulting services.
• Additional Voice/Video Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and debugging expertise for these conferencing platforms and help you to optimize your network infrastructure to run them.

Microsoft Collaboration Platforms for At-Home Workers
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office and Microsoft 365 suites, providing a rich environment of productivity apps that create a cohesive user experience for exchanging information across multiple sites and on a wide range of endpoint devices. Progent has delivered online consulting services for Microsoft SharePoint and Exchange since their first releases and can help businesses to tune these critical collaboration products to optimize the effectiveness of your at-home workers.

Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.

Microsoft Teams works with Microsoft 365 and supports third-party cloud services to deliver real-time collaboration and communication. Developed as a substitute for Skype for Business Online, Microsoft Teams can support chat, audio/video meetings that include screen sharing, calling, cloud voicemail, group email, plus file and app sharing. Teams is tightly integrated with Microsoft 365 and depends on Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Entra (previously called Azure Active Directory) for delivering its complete range of capabilities. For details about Progent's support services for Microsoft Teams, visit planning and deployment expertise for Microsoft Teams and Teams Premium.

SharePoint utilizes web entities to facilitate collaboration and information sharing by providing policy-driven access to content, business processes, and tools for looking through company-wide information silos. SharePoint allows you to create protected web portals that enables remote workforce to see and update consolidated corporate intelligence by means of Wikis, Blogs, social web sites, and Web Parts. To learn about Progent's SharePoint support services, see SharePoint integration and application development expertise.

Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange expertise, visit planning and configuration expertise for Exchange Server.

OneDrive is Microsoft�s collaborative cloud-based file hosting and synchronization service, similar to GoogleDrive. At-home users can store files to the OneDrive service, and colleagues anywhere can retrieve them securely via a browser. Provided with Office 365, OneDrive allows remote workers to co-author files. Revisions made offline are synced when you go back online. To find out about Progent's consulting services for Microsoft OneDrive, see Microsoft Onedrive configuration consulting.

Cloud Integration Services for Teleworkers
Progent offers affordable remote support for enabling businesses to build, manage and optimize cohesive network architectures that combine internal data centers, telecommuters, branch offices, plus cloud services. Progent can provide expertise for all types of public cloud service delivery including Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service. Progent can help at-home workers resolve problems with cloud access, identity, and cybersecurity.

Microsoft Azure is a leading family of cloud software and services that allows you to utilize IT infrastructure, virtual servers, and critical applications hosted on Microsoft's massive cloud. Microsoft Azure features more than one hundred cloud-based services including hosting for Windows and Linux-powered virtual machines, scalable cloud storage, email and messaging, app development with Visual Studio, and data backup. Progent can assist you to set up VMs on Azure Virtual Machines, integrate storage on Azure Storage services, streamline identity control with Azure Active Directory, and design backup and restore solutions with Azure Backup. Progent's cloud experts can also show you how to create protected connections to Azure for teleworkers by setting up and debugging firewall appliances and VPN tunnels. To learn about Progent's support services for Microsoft Azure, see Microsoft Azure consulting services.

Microsoft 365, previously branded Office 365, is Microsoft's growing suite of client productivity applications and cloud services offered by subscription. Office applications and cloud services are marketed in a variety of plans intended for customers ranging from individuals and households to large corporations. Progent can provide fast and affordable online access to consultants familiar with Microsoft 365-compatible endpoints running Windows, Mac, iOS, and Google Android operating systems. Progent can help you to assess the various subscription bundles available for Microsoft 365 and configure 365 apps for your remote workers in a way that delivers top business value. To find out about Progent's support services for Microsoft 365, refer to Microsoft 365 integration services.

Exchange Online is one of the most widely used applications in the Microsoft 365 product line. Exchange Online provides the benefits of lower costs for physical infrastructure, easier management, on-demand scaling, high reliability, and additional advantages inherent with public clouds. Microsoft has designed Microsoft 365 Exchange Online to operate transparently with local Exchange environments, enabling customers to build hybrid information systems. Progent's Exchange experts are available for as-needed assistance to get you past challenging technical roadblocks and also offer end-to-end project management outsourcing to ensure your at-home workers have convenient and secure access to your Exchange Online deployment. To find out Progent's support services for Microsoft 365 Exchange Online, refer to Microsoft 365 Exchange Online integration and support consulting.

Amazon AWS is a pioneer in the public cloud computing market and is the industry's leading source of cloud-based services. Progent can provide rapid and affordable online contact with cloud connectivity experts who can help your organization to design, implement, maintain, and troubleshoot hybrid IT networks that incorporate Amazon AWS cloud-based services with local data centers and with other public clouds such as Microsoft Azure. Progent also offers access to Cisco-certified CCIE networking experts to assist you to build a high-uptime network model to make sure your users have a consistent computing experience whether they are working from your main office, a remote branch, at home, or on the road. For details about Progent's consulting services for Amazon AWS, see Amazon AWS integration expertise.

Google Cloud Platform (GCP) is a popular suite of cloud services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's Microsoft, Linux, and Cisco experts can assist your organization to extend your current IT assets with the Google Cloud Platform, and Progent's DBA consultants can help you make your key applications cloud friendly so your remote workers can take full advantage of Google Cloud Platform services. Progent's consultants can assist your organization to deploy VMs on GCP Compute Engine, plan a cost-effective storage solution with Google Cloud Storage, and streamline access control for remote workers with Google Cloud Identity services. Progent's experts can also assist you to utilize GCP's management tools to control and monitor your Google Cloud environment. For details, go to Google Cloud Platform consulting services.

Help Desk Call Center Services for At-Home Workers
A sudden, enterprise-wide switchover to a from-home business model, which might be driven by an epidemic or as part of a disaster recovery preparedness plan, can overstretch even a well-staffed internal Call Desk. Progent's Help Desk services make it possible for businesses to outsource or augment their Call Desk by using Progent's online Technical Response Center (TRC) services.

• Progent's Standard Support Desk support services leverage Progent's nationwide network of remote technical support specialists along with world-class ticketing and tracking technology to offer an economical, state-of-the-art Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of remote Level 1 PC support from initial help requests through ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal allows teleworkers to monitor or edit their current tickets, add information, and upload screen captures or attachments. Desktop support services are delivered at a significant price reduction off Progent's normal Level 1 technical support rates, and Progent offers the option of fast escalation to Level 2 and Level 3 support specialists to deal with complex problems. To learn more, see Progent's Standard Helpdesk Services outsourcing for small companies.
• Progent's Help Desk Call Center Augmentation Service allows your business to supplement your current Help Desk Call Center staff by splitting responsibilities for Support Desk support services seamlessly between your in-house support staff and Progent's extensive team of PC support technicians and subject matter experts. Progent's shared Help Desk service uses a co-sourcing support solution utilizing the number one PSA platform for managing service requests and ticketing, establishing responsibility, monitoring progress, and producing reports. For information about how Progent's Help Desk Supplementation Services can enable your company to provide world-class desktop support to your at-home workforce, visit Progent's Support Desk augmentation Services.

Security and Compliance for Remote Workers
At-home employees commonly utilize their personal computers and usually work in a poorly secured physical environment. This situation increases their vulnerability to malware attacks and calls for careful deployment of firewalls, AV tools, multi-factor authentication, remote endpoint monitoring, intensive end-user education, and the creation of policies built on leading practices. Progent's veteran team of cybersecurity solutions experts can help you to plan, configure and maintain an effective security solution that protects vital IT assets in networks that include an at-home workforce.

Firewalls enable companies to build a network environment that can be securely accessed by on-premises users and by telecommuters, mobile users, vendors, customers, and other stakeholders. Next-generation firewall appliances permit you to assign and control different permissions to various classes of users and to expand your network and adjust your cybersecurity posture as your company evolves and as network attacks grow increasingly complex. Progent supports both new and older security devices from all leading vendors including Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. For details about Progent's firewall integration services, visit firewall integration and support expertise.

Remote Endpoint Security Monitoring makes it possible to watch over the disparate computers used by an at-home workforce and either reject or identify and respond to the latest threats like ransomware. With ProSight Active Security Monitoring (ASM) services, a small-footprint agent is put on every secured endpoint device, watching all activity and utilizing state-of-the-art AI technology from SentinelOne to identify zero-day threats on arrival. When a cyberattack is discovered, ProSight ASM instantly disconnects the infected device from the network to quarantine the threat. Since the ProSight ASM software agent is self-contained, endpoint devices remain protected even when they are disconnected from the Internet. Progent is a SentinelOne Partner, reseller, and integrator. For more information about ProSight Active Security Monitoring, visit remote endpoint monitoring for an at-home workforce.

Progent's Duo authentication Services incorporate Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication. Duo enables single-tap identity verification on Apple iOS, Android, and other personal devices. With 2FA, whenever you log into a protected online account and enter your password you are asked to confirm who you are on a unit that only you have and that is accessed using a different ("out-of-band") network channel. A wide range of out-of-band devices can be utilized for this second means of authentication such as a smartphone or wearable, a hardware token, a landline phone, etc. You can designate several verification devices. To find out more about Duo identity authentication services, go to Cisco Duo MFA two-factor authentication services for an at-home workforce.

Security Audits can assess the vulnerability of your network to all types of outside and internal security threats for a network that incorporates an at-home workforce. Progent can deploy remote, automated security inventory software for quickly and affordably detecting a wide variety of security weaknesses that can be found via the Internet. Progent's endpoint security audit experts, which can be managed by security professionals with top certifications such as CISA, ISSAP, and GIAC, can assist you to evaluate your procedures and governance policies and review your network architecture to enable you to design top-level security for your teleworkers.

Horizon3.ai's NodeZero Penetration Testing Platform is a leading-edge penetration test (pentest) product family that supports autonomous threat assessment of your work-from-home connectivity solution as well as your internal and perimeter networks so you can uncover, rank, remediate, and confirm security weaknesses before malicious hackers can take advantage of them. Progent can help you to deploy NodeZero to perform thorough penetration tests of your perimeter and your internal IT infrastructure in order to determine your present security profile. Progent's NodeZero experts can also assist you to harden your existing network security and can help you to plan and implement a unified cybersecurity ecosystem that streamlines management and provides maximum cyber defense for on-prem, cloud-based, at-home, and perimeter IT assets. To learn more details about Progent's vulnerability assessment services based on on NodeZero's pentest platform, refer to Consulting Services for NodeZero's Pentest Products.

Download White Paper: Securing a Work-From-Home Network
To read or download a white paper describing key things to concentrate on for protecting an IT environment that supports telecommuters, click:
Securing a Work-From-Home Network White Paper. (PDF - 2.4 MB)

Data Protection for Teleworkers
The field of Data Protection involves backing up and restoring critical data so as to avoid data loss and reduce recovery time and effort in case of storage problems resulting from hardware issues, software glitches, human mistakes, cyber attack, or other causes. Dependable data protection solutions can be especially difficult to architect and manage in hybrid networks that incorporate local data centers, cloud resources, and an at-home workforce.

• Backup/Recovery strategies for an at-home workforce must cover multiple types of personally owned endpoints. Progent offers fast remote help from consultants familiar with a broad array of products for protection Windows, Apple and Linux/UNIX servers and desktop computers as well as laptops, tablets and handhelds. Popular backup/recovery products maintained by Progent's data protection experts include Barracuda Backup, Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Mozy, and Time Machine. To back up data spread throughout a wide area network, Progent can provide ProSight Data Protection Services, a backup/recovery service that utilizes cloud-based storage and features fine-grained restore and centralized management.
• Disaster Recovery/Business Continuity (DR/BC) plans often anticipate scenarios that require a temporary switch to an at-home workforce. Progent's expert disaster recovery preparedness consultants and business continuity planning specialists can assist you to produce, document and test a DR/BC strategy that addresses the process of switching to an at-home workforce.

Unified Management for Telecommuters
Microsoft has renamed and reshuffled its endpoint management products under the name Microsoft Endpoint Manager, which includes Intune for cloud-based management of mobile and remote devices and Configuration Manager for managing on-premises computers. Microsoft Endpoint Manager offers a centralized environment for protecting corporate data by managing on-premises, mobile, and at-home endpoint devices.

Intune
Intune is a component of Microsoft's Endpoint Management family that also includes Configuration Manager. Intune is a cloud service for managing and securing remote computers and software. Remote endpoint devices can be user owned or business owned. Network administrators managing the endpoint computers of telecommuters can utilize Intune to provision and validate applications on managed devices, push updates and certificates, set up policies for accessing data and networks, manage passwords, establish VPN tunnels, determine how telecommuters share data, establish threat defense, verify compliance, and wipe corporate data from missing, stolen or decommissioned devices. Intune can be used with iOS/iPadOS, Android, Windows, and macOS endpoints. To learn about Microsoft Intune and to find out how Progent can help you to use Microsoft's Endpoint Management to manage the devices of your at-home workforce, go to Intune telecommuter endpoint management expertise.

VMware Workspace ONE
VMware Workspace ONE is a feature-rich unified MDM product that allows network administrators to keep off-premises endpoints up to date and protected. Workspace ONE uses VMware AirWatch for unified endpoint administration along with VMware's Horizon virtual application delivery platform for authorization control, app management, and configuration management of endpoints. Workspace ONE runs with devices powered by Windows 10, macOS, iOS, Google Android, Chrome OS, or popular distros of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-site deployment through a perpetual license. Key capabilities of VMware Workspace ONE include rapid over-the-air provisioning of out-of-the-box notebooks, quick onboarding of new users, policy setting and enforcement for all categories of devices, unifies management reporting and performance analytics, an email encryption gateway, and tight integration with Microsoft apps and cloud services. For details about Progent's support for VMware Workspace ONE, visit VMware Workspace ONE remote endpoint management expertise.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and managing a productive telecommuter environment for your Rio de Janeiro, Rio de Janeiro business, phone 1-800-993-9400 or visit Contact Progent.