Fremont At Home Workers Configuration Consultants

Expanding your remote workforce may have a significant impact on network infrastructure, security, and corporate processes. Progent has 20 years of background assisting businesses of all sizes to design, deploy, manage, tune, and debug IT environments that support work-from-home employees. Progent can assist your Fremont company to select the appropriate technologies and adhere to best practices in creating and maintaining a secure virtual ecosystem for teleworkers that facilitates collaboration and delivers maximum value. Progent offers services that go from on demand expertise for helping you over occasional technical roadblocks to comprehensive project management or co-management to help you carry out mission-critical tasks.

Progent's consultants can assist Fremont, California companies to succeed with any facet of building a high-functioning work-at-home ecosystem by providing infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, cloud integration, Help Desk augmentation, endpoint security, data protection solutions, and streamlined management.

Network Infrastructure for Teleworkers
Integrating the physical and software infrastructure needed to support a remote work environment can be especially challenging if you have to accommodate a combination of worker-owned hardware such as PCs and notebooks, Internet routers, and Wi-Fi APs from an assortment of vendors and with a mix of OS software and firmware levels. Progent's experience providing online support for both outdated and current technologies in virtual office venues enables you to make cost-effective use of your existing infrastructure and provides you with fast access to expertise for implement necessary updates. Support services available from Progent to assist your company to implement a high-functioning telecommuting ecosystem include:

• VPN technology allows you to establish a safe tunnel for authenticated at-home workers to use IT resources located at your company data center or in the cloud. Progent's consultants can assist you to deploy and maintain VPN connections between your teleworkers and your various network resources by providing remote VPN configuration consulting. For organizations with Cisco's ASA firewalls, Progent's Cisco ASA Firewall experts can assist your remote workers to set up Cisco's AnyConnect client software to provide secure VPN tunneling for a wide range of endpoint devices such as Windows, Mac, iOS, Linux, and Android.
• Virtual Desktop Infrastructure (VDI) platforms allow a telecommuter to view and interact with a remote computer's desktop. This provides IT managers significant control over the computing environment of telecommuters and ensures them a consistent and more productive experience. Progent's virtual desktop services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops expertise.
• Routers connect at-home computer networks to the Internet and typically support VPN connections, local wireless connectivity, and firewall services. Progent offers expert remote support for deploying home routers from a variety of vendors. See router integration support from Cisco-certified experts.
• Home Wi-Fi networks, often supporting an entire household and visitors, are commonly utilized by telecommuters to access their Internet router for work. This can cause performance as well as cybersecurity problems. Progent can help businesses to resolve these problems by delivering services that include Aironet configuration consulting, Cisco Meraki wireless deployment expertise, and Ubiquiti wireless access point integration help.
• Internet connectivity methods impact the performance and availability of connections between at-home workers and the corporate data center. Business-critical processes may require backup Internet connections in the event the normal connection breaks. Progent offers expertise for picking ISPs, choosing appropriate bandwidth and data volume bundles, and integrating fault-tolerant Internet connections. Refer to Internet access solutions.

IP Voice Solutions for Remote Workers
Extending the corporate phone environment to accommodate remote users is vital to supporting an effective work-at-home solution. A broad range of cloud-based digital PBX platforms are used by SMBs to server teleworkers. Many enterprises depend on Cisco's modern or legacy products for IP voice solutions. Progent can help organizations of all sizes to design or tune a remote VoIP service that delivers the versatility, transparency and protection needed for remote users. Progent's Cisco-certified CCIE IP Voice experts can provide high-level support to assist businesses tune their current Cisco IP voice environments to support a growing remote workforce.

• Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers advanced telephony capabilities to devices like IP phones, media processing platforms, VoIP gateways, and mixed media applications used throughout the network. Unified Communications Manager manages additional mixed media services like unified messaging, video conferencing, and customer interaction networks. For more information about Progent's Unified Communications Manager expertise, visit CUCM consultants.
• Cisco CallManager is Cisco's earlier call-processing agent and has been superseded by Cisco Unified CM or CUCM. Progent can assist you to support your current CallManager environment or migrate smoothly to Cisco's current IP telephony solutions. To learn about Progent's support services for CallManager and Cisco's other older VoIP products, refer to CallManager consulting services.
• Cisco IP Gateways enable integration with PSTN networks and with users working outside the corporate perimeter such as telecommuters. Progent can provide expert support for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 products and for modern Cisco SIP gateways. See Cisco SIP gateway integration consulting.
• Additional VoIP Products supported by Progent include Vonage, RingCentral and 8x8. Progent can help you to expand your WAN infrastructure to work with these VoIP solutions and provide on-demand configuration and debugging services.

Video Conferencing for At-Home Workers
A broad selection of video conferencing platforms from leading technology companies enable online discussions, video conferencing, chat sessions, and content sharing for both local users and teleworkers. Many companies utilize multiple products to accommodate their various partners and clients. Progent can assist you to maintain your current voice/video conferencing ecosystem and enhance the experience of your remote employees.

• Skype for Business is Microsoft's popular unified communications platform that supports presence, instant messaging, voice and video calling and conferencing plus the transparent integration of these capabilities within Office desktop and Microsoft 365 applications including PowerPoint, Word, Excel and Outlook. Progent offers the skills of Microsoft-certified consultants who can help your company to deploy and maintain Skype for Business client software to accommodate your remote employees. For details about Progent's consulting services for Skype for Business, see Skype for Business integration services.
• FaceTime is Apple's group video calling platform for compatible iOS and Mac computers and smartphones. FaceTime works on Wi-Fi or cellular Internet connections. Current editions of FaceTime allow as many as 32 concurrent users for voice/video sessions. For details about Progent's consulting expertise for FaceTime, visit Progent's FaceTime configuration expertise.
• Webex Meeting Center supports online conferencing for virtually all computing devices. Delivered through Cisco's Webex Cloud, Webex services include sharing granular content or screens, presentations that incorporate rich media including Microsoft PowerPoint, network-based capture, plus editing and playback for future reference and training. For details about Progent's consulting expertise for Cisco Webex as well as for other video conferencing products from Cisco, refer to Progent's Webex Meeting Center support services.
• Teams is Microsoft's follow-up for Skype for Business. Teams acts as a portal for conversations, contacts, and content with capabilities such as video conferencing, persistent chat, plus data sharing. For details about Progent's consulting services for Teams as well as for other Microsoft 365 products, see Progent's Microsoft Teams consulting services.
• Additional Voice/Video Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and debugging services for these products and assist your business to optimize your WAN architecture to host them.

Microsoft Collaboration Platforms for Remote Workers
Microsoft's collaboration platforms are closely integrated with Microsoft's popular Office families, offering a rich ecosystem of productivity apps that deliver a consistent user experience for sharing data and ideas throughout multiple sites and on a broad selection of endpoints. Progent has provided remote consulting support for SharePoint and Exchange since their original publication and can assist your company to deploy these flagship collaboration products to optimize the effectiveness of your remote workforce.

Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.

Microsoft Teams works with Microsoft 365 and integrates with third-party cloud services to provide real-time collaboration and communication. Developed as a replacement for Skype for Business Online, Microsoft Teams and Teams Premium can support chat, video meetings with screen sharing, calling, cloud voicemail, group email, as well as file and application sharing. Teams is closely integrated with Microsoft 365 and depends on Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Entra (formerly called Azure Active Directory) for delivering its full range of features. For additional information about Progent's consulting services for Microsoft Teams and Teams Premium, visit planning and deployment consulting for Microsoft Teams and Teams Premium.

SharePoint utilizes web entities to allow collaboration and knowledge delivery by providing policy-based delivery of data, workflow, and utilities for looking through company-wide business data. SharePoint allows you to create secure web portals that allows remote workers to see and update consolidated corporate intelligence via Intranets (Wikis), Blogs, social web sites, and Web Parts. For details about Progent's SharePoint consulting expertise, go to SharePoint configuration and development expertise.

Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange consulting services, visit integration consulting for Exchange.

OneDrive is Microsoft�s collaborative cloud-based file hosting and synchronization service, similar to GoogleDrive. At-home users can save files to the OneDrive service, and colleagues can access them securely through a browser. Included with Office 365, OneDrive enables home employees to co-author files. Revisions made offline are automatically synced when you reconnect to the Internet. For details about Progent's consulting services for Microsoft OneDrive, go to Onedrive integration consulting.

Public Cloud Integration for Remote Workers
Progent offers advanced remote support for enabling businesses to create, manage and troubleshoot cohesive hybrid network architectures that include physical data centers, at-home workers, branch offices, plus cloud resources. Progent offers expertise for all modes of public cloud service delivery including Infrastructure as a Service, Platform as a Service, and Software as a Service (SaaS). Progent can help telecommuters resolve issues with cloud access, identity, and cybersecurity.

Microsoft Azure is a leading platform for public cloud services that enables you to utilize infrastructure, servers, and critical apps running on Microsoft's massive cloud. Azure offers more than one hundred services services such as the ability to host Windows and Linux-powered VMs, on-demand cloud storage, email and messaging, application development with Visual Studio, and backup/restore. Progent can help you to deploy virtual machines on Azure Virtual Machines, integrate cloud-based storage on Azure Storage services, streamline identity control with Azure Active Directory, and design backup and restore solutions with Azure Backup. Progent's cloud experts can also help you establish protected access to Azure services for remote workers by configuring and troubleshooting firewalls and VPN tunnels. For details about Progent's support services for Azure, visit Microsoft Azure consulting services.

Microsoft 365, previously branded Office 365, is Microsoft's growing family of client productivity applications and cloud services available on a subscription basis. Office applications and services are provided in a selection of plans intended for customers ranging from students and small offices to major enterprises. Progent can provide fast and affordable online contact with experts familiar with Microsoft 365-compatible devices running Windows, Mac, iOS, and Google Android technology. Progent's experts can assist your business to evaluate the numerous subscription plans offered with Microsoft 365 and deploy 365 applications for your at-home workers to achieve maximum business value. To learn about Progent's support services for Microsoft 365, visit Microsoft 365 consulting support.

Exchange Online is among the most widely used applications in the Microsoft 365 product line. Microsoft 365 Exchange Online offers the advantages of lower spending for physical infrastructure, simplified management, on-demand scaling, high reliability, and additional advantages inherent with public clouds. Microsoft has designed Exchange Online to operate smoothly with on-premises Exchange environments, enabling customers to create hybrid cloud/onsite information systems. Progent's certified Exchange consultants can provide occasional assistance to get you through challenging IT bottlenecks and can also provide end-to-end project management services to make sure your remote workers have convenient and safe access to your Microsoft 365 Exchange Online environment. For details Progent's consulting expertise for Exchange Online, see Microsoft 365 Exchange Online configuration and support expertise.

Amazon AWS is a trailblazer in the public cloud arena and is the industry's biggest source of cloud services. Progent can provide quick and economical online contact with cloud connectivity consultants who can assist your business to design, implement, manage, and troubleshoot hybrid information networks that incorporate Amazon AWS cloud services with on-premises data centers and with other popular cloud platforms such as Azure. Progent also can provide the skills of Cisco-certified CCIE networking experts to help your company to build a high-availability network architecture to make sure your users have a consistent computing environment regardless of whether they are working from your main office, a branch office, at home, or on the road. To learn about Progent's consulting services for Amazon AWS, refer to Amazon AWS consulting support.

Google Cloud is a popular set of cloud services that provides Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco experts can help your organization to scale your existing IT assets with the Google Cloud, and Progent's database consultants can help you make your key apps cloud ready so your remote workers can take full advantage of Google Cloud Platform services. Progent can help you to deploy VMs on Google Cloud Compute Engine, design a cost-effective storage solution with Google Cloud Storage services, and simplify access control for teleworkers with Google Cloud Identity services. Progent's consultants can also help you to utilize GCP's unified management technology to control and monitor your GCP ecosystem. To find out, go to Google Cloud Platform (GCP) integration services.

Help Desk Services for Telecommuters
An emergency, company-wide transition to a from-home workforce, which could be motivated by a pandemic or as an element of a business continuity plan, can overstretch even a well-staffed internal Call Desk. Progent's Help Desk Call Center services make it possible for businesses of any size to outsource or augment their Call Desk by using Progent's online Technical Response Center services.

• Progent's Standard Call Center services leverage Progent's extensive team of remote technical support experts combined with world-class ticketing and tracking technology to provide an affordable, state-of-the-art Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of remote Level 1 desktop support from initial help requests through trouble ticket creation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows telecommuters to monitor or update their current trouble tickets, add details, and upload screenshots and relevant files. Technical support services are provided at a substantial discount off Progent's normal Level 1 technical support charges, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 support specialists to resolve advanced issues. To find out more, go to Progent's Standard Helpdesk Services for small businesses.
• Progent's Support Desk Augmentation Service enables you to expand your current Help Desk Call Center organization by splitting delivery of Support Desk support transparently between your regular support staff and Progent's nationwide pool of PC support engineers and subject matter specialists. Progent's co-managed Call Desk service uses a collective support model based on the leading professional services automation tool for handling help requests and ticketing, establishing ownership, monitoring progress, and producing reports. To learn how Progent's Help Desk Supplementation Services can help your business to deliver best-in-class desktop support to your at-home workforce, visit Progent's Help Desk augmentation Services.

Security for Remote Workers
Work-from-Home staff members typically use their personal devices and often work in an unsecured physical space. This situation increases their susceptibility to cyber attacks and requires careful configuration of firewalls, AV tools, multi-factor authentication, remote monitoring, intensive user education, and the creation of security policies based on best practices. Progent's veteran team of cybersecurity support experts can assist your business to plan, deploy and manage an effective security solution that protects vital information assets in environments that incorporate remote workers.

Firewalls allow you to build a network that can be safely accessed by local users and by at-home workers, mobile employees, vendors, clients, and other stakeholders. Modern firewall appliances allow you to assign and control appropriate access rights to different classes of users and to scale your network and adjust your security as your company evolves and as cyber threats become increasingly complex. Progent works with both new and legacy firewall appliances from all major vendors including Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. To learn more about Progent's firewall configuration expertise, see firewall support services.

Remote Endpoint Security Monitoring makes it possible to watch over the disparate devices used by an at-home workforce and either block or spot and mitigate modern cyber attacks such as ransomware. With Progent's ProSight Active Security Monitoring services, a lightweight agent is installed on each secured endpoint, monitoring all activity and utilizing state-of-the-art machine learning from SentinelOne to identify new threats before they can spread. When a cyberattack is spotted, ProSight Active Security Monitoring instantly disconnects the infected device from the corporate network to contain the threat. Since the ProSight Active Security Monitoring software agent is autonomous, endpoints remain secure even if they are disconnected from the Internet. Progent is a SentinelOne Partner, reseller, and integrator. For details about ProSight ASM, see remote endpoint monitoring for remote workers.

Progent's Duo MFA Services utilize Cisco's Duo technology to protect against password theft by using two-factor authentication (2FA). Duo enables single-tap identity confirmation with Apple iOS, Google Android, and other out-of-band devices. Using Duo 2FA, whenever you log into a secured application and give your password you are asked to confirm your identity on a device that only you have and that is accessed using a separate network channel. A wide range of out-of-band devices can be used for this second means of authentication such as a smartphone or watch, a hardware/software token, a landline telephone, etc. You may designate multiple verification devices. To find out more about ProSight Duo identity authentication services, go to Duo MFA two-factor authentication (2FA) services for telecommuters.

Security Audits can evaluate the vulnerability of your network to all classes of outside and internal security threats for an environment that includes remote workers. Progent can deploy remote, automated security inventory scanning for rapidly and affordably uncovering a wide variety of security weaknesses that can be found over the Internet. Progent's security assessment experts, which can be provided by network security professionals with top credentials such as CISM, ISSAP, and GIAC, can help your business to audit your processes and policies and review your IT architecture to allow you to implement the highest level of protection for your remote workers.

Horizon3.ai's NodeZero Pentest Platform is a cutting-edge penetration test (pentest) product family that can deliver automated testing of your work-from-home connectivity solution and your internal and perimeter networks so you can expose, prioritize, fix, and verify cybersecurity vulnerabilities before malicious hackers can exploit them. Progent can help you to use NodeZero to perform comprehensive pentests of your perimeter and your internal network in order to evaluate your present security posture. Progent's NodeZero experts can also help you to strengthen your network security and can help you to plan and deploy a unified cybersecurity strategy that simplifies management and provides optimum protection for on-premises, multi-cloud, remote, and perimeter IT assets. To learn more details about Progent's threat assessment services based on on NodeZero's pentest products, see Consulting Services for NodeZero's PEN Test Products.

Download White Paper: Securing a Work-From-Home (WFH) Network
To view or download a white paper describing key things to concentrate on for protecting a network that supports work-from-home staff, click:
Protecting a Work-From-Home (WFH) Environment White Paper. (PDF - 2.4 MB)

Data Protection for Telecommuters
The field of Data Protection covers backing up and restoring critical information so as to prevent data loss and reduce recovery time in case of storage problems due to equipment breakdowns, software glitches, user mistakes, malware, or any other reason. Reliable data protection solutions can be particularly challenging to design and maintain in hybrid environments that incorporate local data centers, public clouds, and at-home workers.

• Backup/Restore solutions for an at-home workforce must address multiple types of user-owned endpoints. Progent can provide quick remote help from experts familiar with a wide range of platforms for backing up Microsoft Windows, Apple and Linux/UNIX powered servers and desktop computers as well as laptops, tablets and smartphones. Popular backup/recovery solutions supported by Progent's backup/recovery experts include Barracuda Backup, Azure Backup, DoubleTake Software, CrashPlan, Retrospect, and Time Machine. To back up data spread across a hybrid network, Progent can provide ProSight Data Protection Services (DPS), a managed backup/recovery subscription service that utilizes cloud-based storage and features granular recovery and centralized management capabilities.
• Disaster Recovery/Business Continuity (DR/BC) strategies commonly envision circumstances that call for a quick changeover to an at-home workforce. Progent's expert disaster recovery planning consultants and business continuity consultants can help you to produce, document and validate a DR/BC strategy that addresses the logistics of moving to an at-home workforce.

Unified Management for At-Home Workers
Microsoft has renamed and reshuffled its endpoint management platforms under the title Endpoint Manager, which encompasses Intune for cloud management of mobile and remote endpoints and Configuration Manager for managing local computers. Endpoint Manager offers a centralized solution for protecting corporate information by managing local, mobile, and at-home endpoint devices.

Microsoft Intune
Intune is part of Microsoft's Endpoint Management suite that also features Microsoft Configuration Manager. Intune is a cloud-based service for managing and protecting remote computers and software. Managed endpoint computers can be personally owned or business owned. IT admins managing the enrolled endpoint devices of teleworkers can use Intune to provision and validate applications on managed devices, push updates and certificates, set up rules for permission to access data and networks, manage passwords, create VPN connections, determine how telecommuters share information, set up threat protection, ensure security compliance, and wipe corporate information from missing, stolen or deactivated endpoint devices. Intune works with iOS/iPadOS, Google Android, Windows, and macOS/OS X computers. To learn about Microsoft Intune and to find out how Progent can assist your company to use Microsoft's Endpoint Management to manage the devices of your telecommuters, visit Intune remote device management consultants.

VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized Mobile Device Management product that helps network managers to keep remote endpoint devices up to date and secure. Workspace ONE uses VMware AirWatch for centralized endpoint management along with VMware's Horizon virtual software delivery technology for authorization control, app management, and setup management of endpoints. Workspace ONE operates with devices powered by Windows 10, macOS, iOS, Android, Chrome OS, or popular distros of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-premises deployment through a one-time purchase. Top capabilities of Workspace ONE include rapid over-the-air provisioning of new laptops, quick onboarding of new employees, policy set up and enforcement for all categories of endpoints, aggregated management reporting and performance analytics, email encryption, and seamless integration with Microsoft apps and cloud-based products. To find out about Progent's expertise for VMware Workspace ONE, go to VMware Workspace ONE remote endpoint management consultants.

Contact Progent for At-Home Worker Support Services
To contact Progent about creating and maintaining an efficient telecommuter solution for your Fremont, California company, phone 1-800-993-9400 or refer to Contact Progent.