Expanding your telecommuter workforce may have a major effect on IT infrastructure, cybersecurity, and corporate processes. Progent has two decades of experience helping SMBs to plan, configure, manage, optimize, and debug IT environments that support a remote workforce. Progent can assist your Cincinnati company to select the right tools and follow leading practices in building and maintaining a secure virtual solution for teleworkers that promotes teamwork and returns maximum value. Progent can provide support services ranging from as-needed guidance for getting you past challenging technical roadblocks to full project management to help you carry out mission-critical initiatives.

Progent can help Cincinnati, Ohio businesses to with any facet of creating a high-functioning work-at-home ecosystem by providing network infrastructure configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Help Desk outsourcing, endpoint security, backup/restore solutions, and unified management.

Network Infrastructure for an At-Home Workforce
Configuring the network infrastructure needed for an at-home workforce can be particularly complex if you have to accommodate a mix of worker-owned equipment like desktop computers and laptops, routers, and wireless APs from an assortment of vendors and with a mix of OS software and firmware releases. Progent's background delivering online support for both legacy and modern IT products in virtual office solutions enables you to make efficient use of your existing network infrastructure and offers fast access to top-tire consultants for making necessary updates. Services available from Progent to assist you to create a productive telecommuting infrastructure include:

  • Virtual Private Network technology makes it possible to create a safe connection for authorized remote workers to use IT assets situated at your corporate datacenter or in a public cloud. Progent can assist your company to configure and manage VPN access between your teleworkers and your key network resources by providing remote VPN configuration consulting. For businesses with Cisco's ASA security appliances, Progent's Cisco-certified ASA Firewall consultants can help your telecommuters to set up Cisco's popular AnyConnect client software to provide safe VPN connections for a wide selection of devices such as Microsoft Windows, Mac, Apple iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure (VDI) platforms allow a teleworker to see and use a remote PC's desktop. This technology gives network managers significant control over the computing environment of telecommuters and offers remote users a familiar experience. Progent's VDI services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI expertise.
  • Routers attach home computer networks to the Internet and support VPN connections, local Wi-Fi connectivity, and firewall services. Progent can provide top-tier remote support for integrating home routers from all major vendors. See router integration services from Cisco-certified experts.
  • Home Wireless networks, typically supporting an entire household and guests, are frequently used by at-home employees to connect to their Internet router for work. This can create performance as well as security issues. Progent can help you to mitigate these problems by delivering expertise like Cisco Aironet configuration consulting, Cisco-certified Meraki wireless deployment consulting, and Ubiquiti Unifi WiFi AP setup assistance.
  • Internet connectivity methods affect the speed and availability of connections between at-home workers and the company data center. Line-of-business applications might demand redundant Internet connections in the event the normal connection fails. Progent can provide expertise for selecting Internet service providers, selecting appropriate service packages, and configuring high-availability Internet access. See Internet access integration services.

Contact Progent for Telecommuter Support Services
To contact Progent about creating and managing a productive telecommuter environment for your Cincinnati, Ohio company, call 1-800-993-9400 or visit Contact Progent.