Enlarging your remote workforce can have a major effect on network architecture, cybersecurity, and corporate workflows. Progent has two decades of background assisting small and mid-size businesses to plan, configure, administer, optimize, and debug IT environments that incorporate work-from-home employees. Progent can assist your Santos company to select the appropriate technologies and follow leading practices in creating and operating a safe virtual solution for teleworkers that promotes collaboration and returns maximum value. Progent can provide services that go from on demand expertise for helping you over challenging technical roadblocks to comprehensive project management or co-management to help you carry out mission-critical tasks.

Progent's consultants can help Santos, São Paulo organizations to with any facet of creating a high-performing remote work ecosystem by providing infrastructure design and configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, cloud connectivity, Call Desk services, cybersecurity, data protection solutions, and unified management.

Help Desk Call Center Services for Teleworkers
A rapid, enterprise-wide transition to a from-home business model, which could be motivated by a pandemic or as part of a disaster recovery plan, can overwhelm even a high-performing internal Support Desk. Progent's Help Desk Call Center services allow organizations of any size to outsource or augment their Call Center with Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Support Desk services utilize Progent's extensive network of online IT support specialists along with world-class ticketing and follow-up software to provide an affordable, modern Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of remote Level 1 PC support from service requests to trouble ticket creation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables from-home workers to track or revise their active trouble tickets, enter information, and append screen captures and relevant files. Technical support services are provided at a substantial discount off Progent's ordinary Level 1 desktop support rates, and Progent makes available the option of rapid escalation to Level 2 and Level 3 IT experts to resolve advanced issues. For details, visit Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Help Desk Augmentation Service enables your business to expand your current Call Desk team by splitting responsibilities for Help Desk support transparently between your regular IT support organization and Progent's extensive roster of PC support technicians and subject matter specialists. Progent's co-managed Help Desk Call Center service uses a collective support model based on the number one professional services automation platform for managing help requests and ticketing, assigning ownership, tracking progress, and generating management reports. To learn how Progent's Call Desk Supplementation Services can help your company to deliver world-class technical support to your telecommuters, visit Progent's Help Desk augmentation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about building and managing a productive telecommuter solution for your Santos, São Paulo company, phone 1-800-993-9400 or visit Contact Progent.