Enlarging your at-home workforce can have a major impact on IT architecture, security, and corporate processes. Progent has two decades of background assisting small and mid-size businesses to design, deploy, manage, tune, and debug IT environments that support a remote workforce. Progent can help your Minnetonka company to select the right tools and adhere to leading practices in creating and maintaining a safe virtual office solution for teleworkers that facilitates collaboration and returns top business value. Progent offers support services ranging from as-needed expertise for getting you over occasional IT roadblocks to full project management to help you successfully complete business-critical tasks.

Progent's consultants can help Minnetonka, Minnesota organizations to succeed with any facet of creating a high-performing work-from-home ecosystem by providing network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, cloud connectivity, Help Desk services, cybersecurity, data protection solutions, and streamlined management.

Help Desk Services for Teleworkers
A sudden, company-wide transition to a from-home business model, which might be the result of a pandemic or as part of a business continuity plan, can overstretch even the most efficient in-house Call Center. Progent's Help Desk Call Center services allow organizations to outsource or supplement their Help Desk with Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Call Desk support services leverage Progent's nationwide network of remote technical support experts combined with world-class trouble ticketing and follow-up technology to offer an economical, advanced Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of remote Level 1 desktop technical support from service requests to trouble ticket creation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal allows telecommuters to monitor or edit their active tickets, enter information, and upload screenshots or relevant files. Support services are provided at a significant price reduction off Progent's ordinary Level 1 technical service rates, and Progent offers optional fast hand-off to Level 2 and Level 3 support experts to resolve advanced problems. To find out more, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Support Desk Supplemental Service enables your company to augment your existing Help Desk team by splitting responsibilities for Call Center support seamlessly between your in-house IT support organization and Progent's extensive roster of desktop support engineers and subject matter specialists. Progent's shared Support Desk service uses a collective support solution based on the leading professional services automation (PSA) platform for managing service requests and trouble tickets, establishing responsibility, tracking progress, and producing management reports. For details about how Progent's Help Desk Supplementation Services can enable your business to deliver best-in-class desktop support to your at-home workforce, go to Progent's Support Desk supplementation Services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and managing an efficient work-from-home solution for your Minnetonka, Minnesota business, phone 1-800-993-9400 or go to Contact Progent.