Enlarging your remote workforce may have a significant effect on IT infrastructure, security/compliance, and corporate workflows. Progent has 20 years of experience assisting businesses of all sizes to plan, deploy, administer, tune, and troubleshoot IT networks that support at-home workers. Progent can help your Lincoln company to pick the appropriate technologies and adhere to leading practices in creating and operating a secure virtual office ecosystem for telecommuters that facilitates teamwork and delivers top business value. Progent offers support services that go from as-needed expertise for helping you over challenging technical roadblocks to comprehensive project management to help you successfully complete business-critical initiatives.

Progent's consultants can assist Lincoln, Nebraska companies to with any facet of creating a high-performing work-at-home ecosystem by delivering network infrastructure configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud connectivity, helpdesk outsourcing, data security, data protection solutions, and unified management.

Help Desk Services for Teleworkers
A rapid, organization-wide changeover to a from-home business model, which might be activated by an epidemic or as part of a disaster recovery plan, can overwhelm even a well-staffed in-house Support Desk. Progent's Call Center services make it possible for organizations to outsource or expand their Help Desk by using Progent's online Technical Response Center services.

  • Progent's Standard Help Desk Call Center support services utilize Progent's nationwide network of remote IT support experts along with enterprise-class ticketing and follow-up technology to offer an economical, modern Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of online Level 1 PC technical support from service requests to ticket generation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows teleworkers to track or update their current trouble tickets, add details, and upload screen captures and attachments. Technical support services are delivered at a significant price reduction off Progent's ordinary Level 1 technical support rates, and Progent offers the option of rapid escalation to Level 2 and Level 3 IT experts to resolve complex problems. For more information, go to Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Call Desk Supplemental Service allows your company to expand your current Help Desk staff by sharing delivery of Help Desk services seamlessly between your in-house support staff and Progent's nationwide pool of desktop support engineers and subject matter experts. Progent's co-managed Help Desk service uses a collective support model based on the number one PSA platform for handling service requests and ticketing, assigning responsibility, monitoring progress, and producing reports. To learn how Progent's Call Center Supplementation Services can help your company to provide world-class technical support to your teleworkers, visit Progent's Support Desk augmentation Services.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and managing an efficient work-from-home solution for your Lincoln, Nebraska company, phone 1-800-993-9400 or go to Contact Progent.