Expanding your remote workforce can have a major impact on network architecture, security, and company workflows. Progent has two decades of background helping SMBs to plan, configure, administer, tune, and troubleshoot IT networks that support work-from-home employees. Progent can assist your Joinville company to pick the right tools and adhere to best practices in creating and operating a secure virtual office solution for telecommuters that facilitates collaboration and returns top value. Progent offers services ranging from as-needed guidance for helping you past occasional technical roadblocks to full project management or co-management to help you successfully complete business-critical initiatives.

Progent's consultants can assist Joinville, Santa Catarina companies to succeed with any facet of creating a high-performing remote work environment by delivering network infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Call Desk augmentation, security monitoring, backup/restore solutions, and unified management.

IP Voice Solutions for an At-Home Workforce
Expanding the business phone environment to accommodate telecommuters is critical to supporting an effective work-at-home solution. A broad range of cloud-centric IP voice platforms are popular with SMBs to server telecommuters. Many enterprises rely on Cisco's current or older platforms for VoIP management. Progent can help organizations of all sizes to design or tune a remote IP voice service that provides the versatility, convenience and security required for telecommuters. Progent's Cisco-certified CCIE Voice consultants offer advanced support to help organizations tune their current Cisco IP voice systems to support a growing at-home workforce.

  • Cisco Unified Communications Manager (CUCM) extends enterprise telephony features to devices like IP phones, media processing platforms, Voice over IP gateways, and mixed media apps used across the network. Unified Communications Manager supports additional combined media services such as messaging, video conferencing, and customer collaboration networks. For details about Progent's CUCM expertise, visit Cisco Unified CM consultants.
  • Cisco CallManager is Cisco's earlier call-processing software and has been superseded by Cisco Unified CM or CUCM. Progent can assist your company to maintain your current CallManager environment or migrate smoothly to Cisco's current IP telephony solutions. To find out about Progent's expertise for Cisco CallManager and Cisco's other legacy VoIP platforms, see CallManager consulting services.
  • Cisco IP Gateways provide integration with PSTN networks and with clients operating outside the corporate perimeter like telecommuters. Progent can provide expert support for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 products as well as for current Cisco SIP gateways. See Cisco SIP gateway integration consulting.
  • Additional VoIP Platforms supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can assist you to expand your WAN architecture to work with these VoIP solutions and deliver as-needed deployment and troubleshooting services.

Contact Progent for Telecommuter Support Services
To contact Progent about building and maintaining an efficient work-from-home solution for your Joinville, Santa Catarina organization, phone 1-800-993-9400 or go to Contact Progent.