Enlarging your at-home workforce can have a significant impact on network architecture, security/compliance, and corporate workflows. Progent has 20 years of experience helping small and mid-size businesses to design, configure, administer, optimize, and debug IT networks that incorporate work-from-home employees. Progent can help your San Jose company to select the appropriate technologies and follow best practices in building and operating a secure virtual office solution for teleworkers that promotes collaboration and returns maximum value. Progent can provide services ranging from on demand expertise for helping you over challenging technical bottlenecks to full project management or co-management to help you carry out business-critical tasks.

Progent's consultants can help San Jose, California organizations to with any aspect of building a high-performing remote work ecosystem by providing infrastructure design and configuration services, VoIP PBX expertise, video conferencing support, collaboration platform selection and deployment, cloud integration, Call Desk services, security and compliance, backup/restore solutions, and streamlined management.

Help Desk Services for Teleworkers
A sudden, organization-wide changeover to a telecommuter workforce, which might be driven by an epidemic or as an element of a disaster recovery process, can overstretch even a well-staffed in-house Help Desk. Progent's Help Desk services make it possible for businesses of any size to outsource or supplement their Help Desk Call Center by using Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Help Desk Call Center services utilize Progent's extensive team of online technical support experts along with enterprise-class ticketing and tracking technology to provide an economical, modern Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of online Level 1 desktop support from service requests through trouble ticket creation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal allows teleworkers to monitor or revise the status of their active trouble tickets, enter details, and append screenshots or attachments. Desktop support services are delivered at a significant price reduction off Progent's ordinary Level 1 desktop support charges, and Progent offers the option of fast hand-off to Level 2 and Level 3 support experts to deal with complex issues. For more information, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Help Desk Call Center Supplemental Service allows your company to augment your existing Help Desk Call Center staff by sharing delivery of Help Desk Call Center services transparently between your in-house support organization and Progent's extensive roster of PC support technicians and subject matter specialists. Progent's co-managed Help Desk service uses a co-sourcing support model based on the number one professional services automation (PSA) tool for managing help requests and trouble tickets, establishing ownership, monitoring progress, and generating management reports. For details about how Progent's Support Desk Supplementation Services can help your business to provide best-in-class technical support to your at-home workforce, see Progent's Help Desk Call Center supplementation Services.

Contact Progent for At-Home Worker Expertise
To contact Progent about building and maintaining an efficient telecommuter solution for your San Jose, California company, phone 1-800-993-9400 or refer to Contact Progent.