Enlarging your telecommuter workforce may have a significant effect on network architecture, cybersecurity, and company culture. Progent has two decades of background assisting small and mid-size businesses to plan, deploy, administer, optimize, and troubleshoot IT networks that incorporate at-home workers. Progent can help your Salt Lake City organization to select the right tools and adhere to best practices in building and operating a safe virtual office solution for telecommuters that facilitates collaboration and returns top business value. Progent can provide support services that go from as-needed expertise for getting you past challenging IT bottlenecks to full project management or co-management to help you carry out mission-critical tasks.

Progent can help Salt Lake City, Utah companies to succeed with any aspect of creating a high-functioning remote work ecosystem by providing infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud integration, helpdesk services, cybersecurity, backup/restore solutions, and streamlined management.

Help Desk Services for Teleworkers
A fast, organization-wide transition to a from-home business model, which could be driven by a pandemic or as part of a disaster recovery/business continuity plan, can overwhelm even a high-performing internal Help Desk. Progent's Help Desk Call Center services make it possible for businesses of any size to outsource or supplement their Call Center by using Progent's remote Technical Response Center services.

  • Progent's Standard Help Desk support services leverage Progent's nationwide network of online IT support experts along with enterprise-class ticketing and follow-up technology to offer an affordable, advanced Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of remote Level 1 PC support from service requests through ticket creation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal enables from-home workers to monitor or edit their active tickets, enter information, and append screenshots or attachments. Desktop support services are delivered at a substantial price reduction off Progent's ordinary Level 1 technical support charges, and Progent makes available the option of fast hand-off to Level 2 and Level 3 support specialists to resolve complex issues. For details, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Support Desk Augmentation Service enables you to augment your existing Help Desk team by sharing delivery of Help Desk support services transparently between your regular IT support personnel and Progent's extensive roster of desktop support technicians and subject matter experts. Progent's shared Help Desk Call Center service is based on a co-sourcing support solution utilizing the leading PSA platform for handling help requests and trouble tickets, assigning responsibility, monitoring progress, and generating reports. For details about how Progent's Help Desk Augmentation Services can help your company to provide world-class IT support to your telecommuters, go to Progent's Help Desk Call Center augmentation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about building and maintaining a productive work-from-home environment for your Salt Lake City, Utah business, call 1-800-993-9400 or go to Contact Progent.