Enlarging your telecommuter workforce can have a significant effect on network infrastructure, security/compliance, and corporate workflows. Progent has two decades of experience helping businesses of all sizes to plan, configure, manage, tune, and debug IT networks that support work-from-home employees. Progent can help your Richmond organization to pick the right tools and adhere to leading practices in creating and operating a secure virtual office ecosystem for telecommuters that promotes collaboration and returns maximum value. Progent can provide support services ranging from on demand expertise for helping you past challenging IT bottlenecks to full project management to help you carry out business-critical initiatives.

Progent can help Richmond, Virginia businesses to succeed with any aspect of creating a high-functioning remote work environment by delivering infrastructure configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform customization and training, public cloud connectivity, Call Desk services, security and compliance, data protection solutions, and streamlined management.

Help Desk Support for Teleworkers
A rapid, company-wide transition to a from-home business model, which could be motivated by a pandemic or as a component of a disaster recovery plan, can overwhelm even the most efficient in-house Call Center. Progent's Call Center services allow businesses of any size to outsource or expand their Call Desk by using Progent's online Technical Response Center services.

  • Progent's Standard Help Desk Call Center support services utilize Progent's nationwide team of online IT support experts combined with enterprise-class trouble ticketing and follow-up technology to offer an economical, advanced Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of online Level 1 PC support from initial help requests to ticket creation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal allows at-home employees to check or edit the status of their current tickets, enter information, and upload screen captures or relevant files. Technical support services are delivered at a substantial price reduction off Progent's ordinary Level 1 desktop service charges, and Progent makes available the option of rapid escalation to Level 2 and Level 3 IT specialists to deal with advanced problems. For details, refer to Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Support Desk Supplemental Service allows you to expand your existing Support Desk staff by splitting responsibilities for Call Center support seamlessly between your regular IT support personnel and Progent's nationwide roster of PC support engineers and subject matter specialists. Progent's co-managed Help Desk Call Center service is based on a collective support model based on the leading PSA platform for managing service requests and trouble tickets, assigning ownership, tracking progress, and producing management reports. To find out how Progent's Support Desk Supplementation Services can help your business to provide world-class desktop support to your at-home workforce, refer to Progent's Help Desk augmentation Services.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about building and maintaining a productive work-from-home environment for your Richmond, Virginia organization, phone 1-800-993-9400 or visit Contact Progent.