Expanding your telecommuter workforce may have a major impact on IT infrastructure, cybersecurity, and corporate workflows. Progent has two decades of experience helping small and mid-size businesses to design, deploy, administer, optimize, and debug IT networks that support work-from-home employees. Progent can help your Los Angeles organization to select the appropriate technologies and adhere to best practices in creating and maintaining a safe virtual solution for telecommuters that facilitates teamwork and delivers top value. Progent can provide support services that go from as-needed guidance for getting you past occasional IT roadblocks to comprehensive project management to help you successfully complete business-critical initiatives.

Progent's consultants can assist Los Angeles, California businesses to with any facet of building a high-performing remote work ecosystem by providing network infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform selection and deployment, public cloud integration, helpdesk outsourcing, security monitoring, data protection solutions, and unified management.

Help Desk Call Center Services for At-Home Workers
An emergency, enterprise-wide switchover to a from-home workforce, which could be motivated by a pandemic or as part of a disaster recovery preparedness plan, can overstretch even the most efficient in-house Help Desk. Progent's Help Desk Call Center services allow businesses of any size to outsource or augment their Help Desk by using Progent's online Technical Response Center team.

  • Progent's Standard Call Center support services utilize Progent's extensive team of remote IT support experts along with enterprise-class trouble ticketing and tracking software to offer an economical, state-of-the-art Support Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of remote Level 1 PC technical support from initial help requests through trouble ticket creation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows from-home workers to check or revise their active tickets, add details, and upload screen captures or attachments. Technical support services are delivered at a significant price reduction off Progent's normal Level 1 technical support rates, and Progent offers optional fast escalation to Level 2 and Level 3 IT experts to resolve complex issues. For details, see Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Help Desk Augmentation Service enables your company to augment your existing Support Desk staff by sharing responsibilities for Support Desk services seamlessly between your regular IT support organization and Progent's extensive pool of PC support technicians and subject matter specialists. Progent's shared Help Desk service is based on a co-sourcing support model utilizing the number one professional services automation platform for managing help requests and ticketing, assigning responsibility, tracking progress, and producing reports. To find out how Progent's Help Desk Call Center Supplementation Services can enable your business to provide best-in-class technical support to your telecommuters, refer to Progent's Support Desk supplementation Services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and maintaining an efficient telecommuter solution for your Los Angeles, California company, call 1-800-993-9400 or go to Contact Progent.