Enlarging your telecommuter workforce may have a significant impact on network architecture, security, and company culture. Progent has two decades of experience assisting SMBs to design, deploy, administer, tune, and troubleshoot IT networks that support work-from-home employees. Progent can assist your Fargo organization to select the right technologies and adhere to best practices in creating and maintaining a safe virtual office solution for telecommuters that promotes collaboration and returns top business value. Progent can provide services ranging from on demand expertise for getting you over challenging IT bottlenecks to comprehensive project management or co-management to help you carry out mission-critical initiatives.

Progent can help Fargo, North Dakota organizations to with any facet of building a high-performing work-from-home ecosystem by delivering infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, cloud integration, helpdesk services, endpoint security, data protection solutions, and centralized management.

Help Desk Call Center Services for Telecommuters
A sudden, organization-wide changeover to a teleworker business model, which could be driven by a pandemic or as part of a disaster recovery/business continuity plan, can overwhelm even a high-performing internal Call Desk. Progent's Call Center services allow businesses to outsource or supplement their Call Desk with Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Call Desk support services leverage Progent's extensive team of online IT support specialists along with enterprise-class ticketing and tracking technology to provide an affordable, modern Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of online Level 1 desktop support from help requests through ticket creation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows at-home employees to track or edit their active tickets, add details, and append screenshots or relevant files. Support services are delivered at a substantial price reduction off Progent's normal Level 1 technical service rates, and Progent offers optional fast escalation to Level 2 and Level 3 support specialists to deal with complex problems. For more information, visit Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Help Desk Supplemental Service allows your business to supplement your existing Call Center team by sharing responsibilities for Call Desk services seamlessly between your in-house IT support staff and Progent's extensive team of PC support engineers and subject matter experts. Progent's co-managed Call Center service is based on a collaborative support model based on the number one professional services automation (PSA) platform for handling service requests and trouble tickets, assigning responsibility, monitoring progress, and producing management reports. For details about how Progent's Call Center Supplementation Services can help your business to deliver best-in-class IT support to your at-home employees, refer to Progent's Help Desk supplementation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about creating and managing an efficient telecommuter environment for your Fargo, North Dakota company, call 1-800-993-9400 or refer to Contact Progent.