Campinas Offsite Workforce Solutions Support

Expanding your telecommuter workforce can have a major effect on network infrastructure, security/compliance, and company processes. Progent has two decades of experience helping small and mid-size businesses to plan, deploy, manage, optimize, and troubleshoot IT networks that support at-home workers. Progent can help your Campinas company to select the right tools and adhere to best practices in creating and maintaining a secure virtual office ecosystem for telecommuters that promotes collaboration and delivers maximum business value. Progent can provide services ranging from on demand guidance for helping you past occasional IT roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical tasks.

Progent's consultants can assist Campinas, São Paulo companies to with any aspect of creating a high-performing telecommuting ecosystem by delivering infrastructure design and configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, public cloud connectivity, helpdesk augmentation, data security, data protection solutions, and unified management.

Infrastructure for an At-Home Workforce
Setting up the network infrastructure needed for an at-home work environment can be particularly challenging if you must accommodate a mix of personal equipment such as PCs and laptops, routers, and wireless APs from an assortment of manufacturers and with a mix of OS software and firmware levels. Progent's background delivering online help for both legacy as well as current technologies in remote office venues allows you to make cost-effective use of your available network infrastructure and provides you with ready access to expertise for making necessary upgrades. Services offered by Progent to assist you to implement a productive work-at-home ecosystem include:

• Virtual Private Network technology allows you to create a secure tunnel for authenticated at-home employees to use IT resources located at your corporate data center or in the cloud. Progent's consultants can help your company to configure and manage VPN access between your at-home workforce and your key network resources by providing online VPN integration consulting. For organizations using Cisco's ASA firewalls, Progent's Cisco-certified ASA experts can help your remote workers to utilize Cisco's AnyConnect software for secure VPN connections for a wide range of endpoint devices such as Windows, Mac, Apple iOS, Linux, and Android.
• Virtual Desktop Infrastructure (VDI) products allow a teleworker to see and use a data center PC's desktop. This provides IT managers significant control over the digital ecosystem of telecommuters and ensures them a consistent and more productive work experience. Progent's virtual desktop consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI solutions.
• Routers attach at-home networks to the Internet and typically support VPN connections, home Wi-Fi networks, and firewall services. Progent can provide top-tier online support for setting up routers from all major manufacturers. See router configuration support from Cisco-certified experts.
• Home Wireless networks, typically shared by the whole family and visitors, are commonly utilized by telecommuters to access their router for work. This can create throughput as well as cybersecurity issues. Progent can assist you to mitigate these issues by providing expertise that include Cisco Aironet configuration expertise, Cisco-certified Meraki WiFi installation expertise, and Ubiquiti Unifi wireless access point integration assistance.
• Internet access methods affect the speed and availability of connections between telecommuters and the corporate network. Line-of-business applications may demand redundant Internet connections in the event the normal connection breaks. Progent can provide guidance for identifying service providers, picking sensible service bundles, and configuring fault-tolerant Internet connections. Refer to Internet connectivity integration services.

VoIP Solutions for an At-Home Workforce
Expanding the company phone environment to include remote users is vital to supporting a productive work-at-home solution. A variety of cloud-centric VoIP products are used by small and mid-size businesses to server remote users. Many larger organizations rely on Cisco's current or older products for VoIP solutions. Progent can help organizations of all sizes to plan or tune a telecommuter VoIP environment that provides the flexibility, transparency and security required for at-home workers. Progent's Cisco-certified CCIE IP Voice consultants offer advanced support to assist organizations tune their current Cisco IP voice environments to support an expanding remote workforce.

• Cisco Unified Communications Manager (Cisco Unified CM) extends enterprise telephony features to devices such as IP phones, media processing products, VoIP gateways, and multimedia software deployed throughout the network. Unified Communications Manager supports additional combined media services like messaging, voice/video conferencing, and customer interaction networks. For details about Progent's Cisco Unified CM or CUCM support, refer to CUCM consultants.
• Cisco CallManager is Cisco's legacy call-processing agent and has been replaced by Cisco Unified CM. Progent can assist you to support your existing CallManager deployment or upgrade smoothly to Cisco's current IP telephony solutions. For details about Progent's support services for CallManager and Cisco's other older IP voice products, refer to Cisco CallManager expertise.
• Cisco IP Gateways provide integration with public telephony networks and with clients operating beyond the corporate firewall like telecommuters. Progent offers consulting expertise for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 product lines as well as for current Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
• Additional VoIP Products supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can help you to update your wide area network infrastructure to support these solutions and deliver online configuration and debugging services.

Video Conferencing for Teleworkers
A wide range of video conferencing products from major vendors support online discussions, video conferencing, chat, and screen sharing for both onsite workers and at-home workers. Many companies utilize a mix of conferencing products to meet the needs of their different partners and clients. Progent's communications experts can help you to manage your existing conferencing ecosystem and enhance the experience of your at-home workforce.

• Skype for Business is Microsoft's popular communications product that enables real-time presence, IM, audio and video conferencing plus the seamless integration of these functions within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, and Excel. Progent can provide the skills of Microsoft-certified consultants who can assist your company to deploy and manage Skype for Business clients to support your remote employees. To learn more about Progent's support expertise for Skype for Business, refer to Skype for Business consulting services.
• FaceTime is Apple's multiuser video calling platform for compatible iOS and Mac devices. FaceTime runs over Wi-Fi or cellular Internet connections. Current versions of FaceTime allow as many as 32 concurrent users for video calls. For details about Progent's consulting services for Apple FaceTime, refer to Progent's FaceTime configuration expertise.
• Webex Meeting Center supports online conferencing for most desktop or mobile devices. Delivered through Cisco's Webex Cloud, Webex capabilities include sharing discrete content or computer screens, presentations that incorporate rich media including Microsoft PowerPoint and Flash videos, session capture, plus revision and playback for future reference. To learn more about Progent's consulting services for Cisco Webex as well as for additional IP video solutions from Cisco, see Progent's Webex Meeting Center support services.
• Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a hub for conversations, contacts, and content with features such as video conferencing, threaded chat, plus data sharing. For details about Progent's support services for Microsoft Teams as well as for other Microsoft 365 products, see Progent's Microsoft Teams consulting services.
• Additional Voice/Video Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and debugging expertise for these conferencing platforms and help your business to tune your WAN infrastructure to run them.

Microsoft Collaboration Software for At-Home Workers
Microsoft's collaboration products are closely integrated with Microsoft's popular Office and Microsoft 365 families, providing a rich environment of applications that create a cohesive user interface for sharing data and ideas across multiple sites and on a wide selection of endpoint computers. Progent has provided remote consulting support for SharePoint and Exchange since their first publication and can assist your company to deploy these critical collaboration products to maximize the productivity of your remote workers.

Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.

Microsoft Teams works on top of Microsoft 365 and supports third-party cloud services to provide real-time collaboration and communication. Designed as a substitute for Skype for Business Online, Microsoft Teams and Teams Premium can support chat, audio/video meetings that include screen sharing, calling, cloud voicemail, group email, as well as file and application sharing. Teams is tightly integrated with Microsoft 365 and relies on Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Entra (previously branded Azure Active Directory) for supporting its full range of capabilities. To learn more about Progent's support services for Microsoft Teams, visit planning and configuration expertise for Microsoft Teams and Teams Premium.

SharePoint uses web sites to promote collaboration and information sharing by providing policy-driven access to content, workflow, and tools for looking through enterprise-wide information silos. SharePoint permits you to create secure web portals that permits remote workers to view and edit consolidated business intelligence via Wikis, Blogs, social networking sites, and Web Parts. To learn about Progent's SharePoint expertise, refer to SharePoint integration and application development consulting.

Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange consulting expertise, refer to planning and configuration expertise for Exchange Server.

OneDrive is Microsoft�s shared cloud file hosting and synchronization service, similar to GoogleDrive. At-home users can store files to the OneDrive service, and colleagues can retrieve them securely via a browser. Provided with Office 365, OneDrive enables at-home workers to jointly author documents. Revisions made offline are uploaded when you reconnect to the Internet. For information about Progent's consulting expertise for OneDrive, go to Onedrive configuration consulting.

Public Cloud Integration Services for Teleworkers
Progent offers advanced online assistance for helping organizations to create, maintain and troubleshoot cohesive network architectures that include internal data centers, at-home workers, branch offices, plus public cloud services. Progent offers top-tier consultant for all types of public cloud service such as Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service. Progent can help remote workers fix issues with public cloud access, authentication, and cybersecurity.

Microsoft Azure is a popular family of public cloud services that enables you to use IT infrastructure, virtual servers, and critical applications hosted on Microsoft's extensive cloud. Azure includes over one hundred cloud-based services including hosting for Windows and Linux-powered VMs, scalable cloud storage, email and messaging, application development with Visual Studio, and data backup. Progent can assist your organization to deploy virtual machines on Azure Virtual Machines, integrate cloud-based storage on Azure Storage services, unify identity control with Azure AD, and plan data backup and restore solutions with Azure Backup. Progent can also help you establish protected access to Azure for remote workers by setting up and troubleshooting firewalls and VPN IPsec tunnels. To learn about Progent's expertise for Microsoft Azure, see Microsoft Azure consulting.

Microsoft 365, formerly branded Office 365, is Microsoft's growing family of client productivity applications and cloud-based services available by subscription. Microsoft applications and services are provided in a selection of plans intended for users ranging from students and small offices to major corporations. Progent offers quick and easy online access to consultants familiar with Microsoft 365-compatible endpoint devices based on Windows, Mac, iOS, and Google Android technology. Progent can help you to assess the numerous subscription plans available for Microsoft 365 and configure 365 apps for your at-home workers to achieve maximum business value. To learn about Progent's consulting services for Microsoft 365, see Microsoft 365 integration expertise.

Exchange Online is one of the most popular applications in Azure-hosted Microsoft 365 product suite. Microsoft 365 Exchange Online provides the benefits of reduced spending for physical infrastructure, easier management, dynamic scaling, high availability, and other advantages associated with cloud computing. Microsoft has designed Microsoft 365 Exchange Online to run smoothly with local Exchange environments, enabling customers to build hybrid cloud/onsite information systems. Progent's Exchange consultants can provide occasional help to get you through tough technical bottlenecks and also offer comprehensive project management services to ensure your teleworkers have convenient and safe access to your Microsoft 365 Exchange Online environment. For information Progent's expertise for Exchange Online, refer to Microsoft 365 Exchange Online configuration and support consulting.

Amazon AWS is a pioneer in the public cloud market and is the world's leading provider of cloud-based services. Progent offers fast and economical online access to cloud integration experts who can help your organization to design, deploy, maintain, and troubleshoot hybrid information networks that incorporate Amazon AWS cloud services with local resources and with other popular cloud platforms such as Microsoft Azure. Progent also offers access to Cisco-certified CCIE networking experts to assist your company to build a high-availability network architecture so your users have a productive computing environment regardless of whether they are working from your headquarters, a remote branch, at home, or on the road. For information about Progent's support services for Amazon AWS, visit Amazon AWS integration services.

Google Cloud Platform is a leading suite of public cloud services that provides Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's Microsoft, Linux, and Cisco experts can assist you to scale your existing IT resources with the Google Cloud Platform, and Progent's database experts can help you make your key apps cloud ready so your teleworkers can take full advantage of Google Cloud services. Progent's consultants can help you to set up virtual machines on Google Cloud Compute Engine, design a cost-effective storage system with GCP Storage services, and simplify identity management for remote workers with GCP Cloud Identity. Progent's consultants can also assist your business to utilize GCP's unified management technology to administer and monitor your GCP environment. To find out, see Google Cloud Platform integration services.

Help Desk Support for Telecommuters
A rapid, organization-wide transition to a from-home workforce, which might be the result of a pandemic or as an element of a disaster recovery/business continuity process, can overwhelm even a high-performing internal Support Desk. Progent's Call Center services make it possible for businesses of any size to outsource or augment their Call Desk by using Progent's remote Technical Response Center (TRC) services.

• Progent's Standard Call Desk support services leverage Progent's nationwide network of online IT support specialists combined with world-class ticketing and tracking technology to offer an affordable, modern Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of remote Level 1 PC technical support from help requests through trouble ticket generation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables from-home workers to check or update their active tickets, add information, and upload screen captures and attachments. Technical support services are provided at a substantial price reduction off Progent's ordinary Level 1 technical service rates, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 IT experts to deal with advanced problems. To find out more, refer to Progent's Standard Helpdesk Services outsourcing for small businesses.
• Progent's Help Desk Augmentation Service enables you to supplement your existing Help Desk staff by splitting responsibilities for Help Desk Call Center support transparently between your in-house support staff and Progent's extensive roster of PC support engineers and subject matter experts. Progent's co-managed Help Desk service is based on a co-sourcing support solution based on the number one professional services automation (PSA) tool for handling service requests and ticketing, establishing responsibility, monitoring progress, and generating reports. To find out how Progent's Support Desk Supplementation Services can enable your business to provide world-class IT support to your from-home workers, refer to Progent's Help Desk augmentation Services.

Cybersecurity for Teleworkers
Work-from-Home employees typically use their personal computers and usually operate in an unsecured physical area. This multiplies their susceptibility to cyber threats and requires judicious deployment of firewalls, anti-malware tools, MFA-based identity verification, remote monitoring, extensive end-user training, and the creation of security policies built on leading practices. Progent's seasoned roster of data security support experts can assist your business to design, implement and maintain a compliant cybersecurity solution that guards critical information resources in environments that incorporate an at-home workforce.

Firewalls enable companies to build a network environment that can be safely accessed by local users and by an at-home workforce, mobile employees, vendors, clients, and the public. Next-generation firewall appliances allow you to assign and manage appropriate access rights to various groups of users and to scale your network and modify your cybersecurity posture as your company evolves and as cyber threats grow increasingly complex. Progent works with both current and older security appliances from all major manufacturers including Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. To learn more about Progent's firewall configuration expertise, see firewall support services.

Online Endpoint Security Monitoring makes it easy to track the various devices utilized by remote workers and either reject or identify and mitigate modern threats such as ransomware. With ProSight Active Security Monitoring services, a lightweight software agent is put on every secured endpoint device, monitoring all activity and using advanced machine learning from SentinelOne to identify zero-day attacks on arrival. When a cyberattack is spotted, ProSight ASM instantly isolates the impacted endpoint from the network to contain the threat. Since the ProSight Active Security Monitoring agent is autonomous, endpoints remain secure even when they are not connected to the Internet. Progent is a SentinelOne Partner, reseller, and integrator. For details about ProSight Active Security Monitoring, refer to remote endpoint monitoring for teleworkers.

Progent's Duo authentication Services incorporate Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication. Duo supports one-tap identity confirmation on iOS, Google Android, and other out-of-band devices. Using Duo 2FA, when you log into a protected application and give your password you are requested to confirm who you are on a unit that only you possess and that uses a different network channel. A wide selection of out-of-band devices can be used for this added form of ID validation such as a smartphone or wearable, a hardware token, a landline telephone, etc. You may designate multiple verification devices. To find out more about ProSight Duo two-factor identity authentication services, see Cisco Duo MFA two-factor authentication (2FA) services for remote workers.

Security Audits can evaluate the exposure of your information system to all classes of external and internal security threats for an environment that includes remote workers. Progent can run online, automated cybersecurity analysis scanning for rapidly and affordably detecting a wide variety of security weaknesses that can be found over the Internet. Progent's endpoint security assessment consulting services, which can be provided by security professionals with advanced credentials including CISM, CISSP, and GIAC, can assist your company to audit your processes and policies and review your IT infrastructure to enable you to design top-level protection for your remote workers.

Horizon3.ai's NodeZero PEN Testing Platform is a leading-edge penetration test (pentest) product family that supports autonomous threat assessment of your at-home connectivity solution as well as your internal and perimeter networks to help you find, rank, remediate, and verify security weaknesses before threat actors can exploit them. Progent can help you to deploy NodeZero to perform thorough pentests of your perimeter and your internal network so you can determine your current security posture. Progent can also assist you to harden your existing network security and can assist you to plan and implement a unified cybersecurity strategy that streamlines management and delivers optimum cyber defense for on-premises, multi-cloud, at-home, and perimeter IT resources. To find out more information about Progent's vulnerability assessment services powered by on NodeZero's PEN test platform, refer to Consulting Services for NodeZero's Penetration Test Products.

Download White Paper: Securing a Work-From-Home Environment
To view or download a white paper describing critical areas to concentrate on for protecting an IT environment that supports work-from-home staff, click:
Securing a Work-From-Home (WFH) Environment White Paper. (PDF - 2.4 MB)

Data Protection Solutions for Teleworkers
Data Protection covers backing up and restoring vital information in order to avoid data loss and reduce restoration time in the event of storage system failures due to hardware breakdowns, software hiccups, human mistakes, malware, or other causes. Dependable data protection solutions can be especially challenging to design and manage in hybrid networks that combine private data centers, cloud resources, and an at-home workforce.

• Backup/Recovery solutions for teleworkers must address diverse kinds of user-owned endpoint devices. Progent can provide fast online help from experts knowledgeable about a wide range of platforms for protection Windows, Apple Mac and Linux/UNIX powered servers and desktop computers as well as laptops, tablets and handhelds. Leading backup/restore solutions supported by Progent's backup/recovery consultants include Barracuda Backup, Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Mozy, and Time Machine. To back up resources distributed throughout a wide area network, Progent offers ProSight Data Protection Services, a backup/recovery subscription service that utilizes cloud-based storage and features granular restore and centralized management.
• Disaster Recovery/Business Continuity (DR/BC) plans commonly anticipate circumstances that require a quick changeover to an at-home workforce. Progent's expert disaster recovery planning consultants and business continuity planning specialists can help you to create, document and test a DR/BC strategy that addresses the process of moving to an at-home workforce.

Unified Management for an At-Home Workforce
Microsoft has rebranded and reshuffled its endpoint management platforms under the name Endpoint Manager, which encompasses Intune for cloud-based management of mobile and remote devices and Configuration Manager for managing local endpoints. Microsoft Endpoint Manager provides a centralized platform for safeguarding critical data by managing onsite, mobile, and at-home endpoints.

Intune
Intune is a component of Microsoft's Endpoint Management family that also features Microsoft Configuration Manager. Intune is a cloud service for managing and securing remote devices and applications. Managed endpoint devices can be user owned or business owned. Network admins managing the endpoint computers of teleworkers can use Intune to provision and validate apps on devices, push updates and certificates, configure policies for permission to access data and resources, manage passwords, create VPN connections, control how telecommuters share data, set up threat defense, ensure compliance, and erase sensitive information from missing, stolen or decommissioned devices. Microsoft Intune can be used with Apple iOS, Google Android, Windows, and macOS endpoints. To find out about Intune and to find out how Progent can assist you to use Microsoft's Endpoint Management to administer the endpoint computers of your telecommuters, refer to Intune teleworker device management experts.

VMware Workspace ONE
VMware Workspace ONE is an advanced unified Mobile Device Management platform that helps network administrators to keep off-premises endpoint devices current and protected. Workspace ONE incorporates VMware AirWatch for centralized endpoint management plus VMware's Horizon virtual software delivery platform for access control, application management, and configuration management of endpoint computers. Workspace ONE runs with endpoints based on Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or popular distros of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-premises product via a perpetual license. Key features of VMware Workspace ONE include rapid remote provisioning of out-of-the-box laptops, immediate onboarding of new users, policy set up and enforcement for all classes of endpoints, aggregated management reporting and analytics, an email encryption gateway, and seamless integration with Microsoft apps and cloud-based services. For details about Progent's expertise for VMware Workspace ONE, refer to VMware Workspace ONE remote device management consultants.

Contact Progent for Remote Workforce Expertise
To contact Progent about creating and managing an efficient telecommuter solution for your Campinas, São Paulo organization, phone 1-800-993-9400 or visit Contact Progent.