Expanding your remote workforce may have a major impact on network architecture, security/compliance, and corporate workflows. Progent has two decades of experience assisting SMBs to design, configure, administer, optimize, and troubleshoot IT networks that support at-home workers. Progent can help your Fresno organization to pick the right tools and follow best practices in creating and maintaining a safe virtual office ecosystem for teleworkers that facilitates collaboration and delivers top value. Progent can provide support services that go from on demand expertise for helping you past challenging technical roadblocks to comprehensive project management to help you carry out business-critical tasks.

Progent's consultants can help Fresno, California organizations to succeed with any aspect of building a high-performing remote work ecosystem by providing network infrastructure configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, Call Desk outsourcing, security and compliance, backup/restore solutions, and centralized management.

Help Desk Support for At-Home Workers
A sudden, enterprise-wide changeover to a teleworker workforce, which might be motivated by an epidemic or as an element of a disaster recovery/business continuity process, can overstretch even the most efficient internal Help Desk. Progent's Call Center services make it possible for organizations of any size to outsource or augment their Support Desk with Progent's online Technical Response Center services.

  • Progent's Standard Help Desk Call Center services leverage Progent's nationwide network of remote IT support experts combined with enterprise-class ticketing and tracking technology to provide an affordable, state-of-the-art Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of online Level 1 PC technical support from initial service requests through ticket creation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows teleworkers to check or edit their active tickets, add information, and append screen captures and relevant files. Desktop support services are delivered at a substantial price reduction off Progent's ordinary Level 1 desktop service charges, and Progent makes available optional rapid hand-off to Level 2 and Level 3 IT specialists to deal with complex problems. To learn more, refer to Progent's Standard Helpdesk Services for small companies.
  • Progent's Support Desk Supplemental Service allows your business to supplement your current Help Desk staff by splitting responsibilities for Support Desk support seamlessly between your regular support organization and Progent's nationwide team of PC support technicians and subject matter specialists. Progent's shared Call Center service uses a collective support model utilizing the leading PSA tool for handling service requests and trouble tickets, establishing responsibility, tracking progress, and producing management reports. To find out how Progent's Call Center Augmentation Services can help your company to provide best-in-class technical support to your teleworkers, see Progent's Support Desk augmentation Services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and managing an efficient telecommuter solution for your Fresno, California company, phone 1-800-993-9400 or go to Contact Progent.