Expanding your remote workforce can have a major impact on IT architecture, security, and company culture. Progent has two decades of background helping SMBs to plan, configure, administer, optimize, and debug IT networks that incorporate a remote workforce. Progent can help your The Woodlands organization to pick the right tools and adhere to best practices in creating and operating a secure virtual office ecosystem for teleworkers that facilitates teamwork and delivers maximum business value. Progent can provide support services that go from on demand expertise for helping you over challenging IT roadblocks to comprehensive project management to help you carry out mission-critical tasks.

Progent can assist The Woodlands, Texas organizations to with any aspect of creating a high-performing remote work ecosystem by providing infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, public cloud integration, Help Desk augmentation, security and compliance, data protection solutions, and centralized management.

Help Desk Support for At-Home Workers
A fast, organization-wide changeover to a from-home business model, which could be activated by an epidemic or as an element of a disaster recovery preparedness plan, can overstretch even a high-performing in-house Support Desk. Progent's Help Desk Call Center services make it possible for businesses of any size to outsource or expand their Call Desk by using Progent's online Technical Response Center team.

  • Progent's Standard Help Desk Call Center support services leverage Progent's nationwide team of remote technical support specialists along with enterprise-class trouble ticketing and follow-up software to offer an economical, modern Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of remote Level 1 desktop technical support from initial service requests through ticket creation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to check or edit their current trouble tickets, enter information, and upload screenshots and attachments. Support services are delivered at a substantial price reduction off Progent's ordinary Level 1 technical support charges, and Progent makes available optional fast hand-off to Level 2 and Level 3 IT experts to resolve complex issues. For more information, go to Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Help Desk Supplemental Service enables you to augment your current Help Desk staff by splitting delivery of Call Center support services transparently between your regular IT support personnel and Progent's extensive roster of desktop support technicians and subject matter specialists. Progent's co-managed Support Desk service uses a collective support solution utilizing the number one PSA platform for managing service requests and trouble tickets, assigning ownership, tracking progress, and generating reports. To find out how Progent's Help Desk Call Center Supplementation Services can help your business to deliver world-class technical support to your telecommuters, refer to Progent's Call Center supplementation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about creating and managing an efficient work-from-home environment for your The Woodlands, Texas organization, phone 1-800-993-9400 or visit Contact Progent.