Expanding your telecommuter workforce can have a major impact on IT architecture, security, and company culture. Progent has two decades of experience helping small and mid-size businesses to design, deploy, administer, tune, and debug IT networks that incorporate work-from-home employees. Progent can help your Savannah organization to select the right technologies and follow best practices in building and operating a secure virtual solution for teleworkers that promotes teamwork and delivers top business value. Progent can provide services that go from as-needed guidance for getting you over occasional technical bottlenecks to full project management to help you carry out mission-critical initiatives.

Progent's consultants can assist Savannah, Georgia companies to succeed with any aspect of building a high-functioning work-from-home ecosystem by delivering network infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, cloud integration, Help Desk outsourcing, security monitoring, backup/restore solutions, and unified management.

Help Desk Call Center Services for Remote Workers
A sudden, organization-wide switchover to a telecommuter business model, which could be motivated by an epidemic or as an element of a business continuity plan, can overwhelm even a high-performing in-house Call Desk. Progent's Call Center services make it possible for businesses to outsource or augment their Help Desk Call Center by using Progent's online Technical Response Center team.

  • Progent's Standard Help Desk Call Center services leverage Progent's nationwide team of online IT support specialists combined with world-class trouble ticketing and tracking technology to provide an affordable, advanced Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of remote Level 1 PC support from initial help requests to trouble ticket generation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows from-home workers to track or revise their current trouble tickets, enter details, and upload screen captures or relevant files. Support services are provided at a significant price reduction off Progent's normal Level 1 desktop service rates, and Progent offers optional rapid escalation to Level 2 and Level 3 IT specialists to deal with complex problems. To learn more, visit Progent's Standard Helpdesk Services for small businesses.
  • Progent's Call Center Augmentation Service enables your business to expand your existing Help Desk staff by sharing delivery of Support Desk support seamlessly between your regular IT support organization and Progent's nationwide team of desktop support engineers and subject matter experts. Progent's shared Help Desk Call Center service is based on a collaborative support model utilizing the number one professional services automation (PSA) tool for managing service requests and ticketing, establishing responsibility, monitoring progress, and producing reports. For details about how Progent's Help Desk Call Center Supplementation Services can help your business to provide world-class IT support to your at-home employees, visit Progent's Help Desk supplementation Services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and maintaining a productive work-from-home environment for your Savannah, Georgia business, phone 1-800-993-9400 or visit Contact Progent.