Expanding your telecommuter workforce can have a significant impact on IT architecture, security, and company workflows. Progent has two decades of background assisting small and mid-size businesses to plan, deploy, administer, tune, and troubleshoot IT environments that support a remote workforce. Progent can assist your Irving company to pick the right tools and adhere to best practices in creating and operating a secure virtual ecosystem for telecommuters that promotes teamwork and returns top value. Progent can provide services that go from as-needed guidance for helping you past occasional technical bottlenecks to comprehensive project management or co-management to help you carry out mission-critical initiatives.

Progent's consultants can help Irving, Texas businesses to with any aspect of building a high-performing remote work environment by delivering infrastructure design and configuration services, IP voice expertise, video conferencing support, collaboration platform customization and training, cloud integration, Call Desk outsourcing, security and compliance, backup/restore solutions, and centralized management.

Help Desk Support for Teleworkers
A fast, enterprise-wide transition to a teleworker workforce, which could be the result of a pandemic or as part of a disaster recovery process, can overwhelm even a high-performing internal Support Desk. Progent's Call Center services allow businesses to outsource or supplement their Help Desk by using Progent's remote Technical Response Center services.

  • Progent's Standard Help Desk Call Center services leverage Progent's extensive network of remote technical support specialists combined with world-class trouble ticketing and follow-up technology to offer an economical, modern Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of remote Level 1 PC support from service requests to trouble ticket generation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables from-home workers to monitor or update the status of their current trouble tickets, add information, and upload screen captures or attachments. Technical support services are provided at a significant discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid hand-off to Level 2 and Level 3 IT specialists to resolve complex problems. To find out more, see Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Help Desk Augmentation Service enables you to augment your current Call Center team by splitting responsibilities for Support Desk support transparently between your regular support staff and Progent's nationwide team of PC support engineers and subject matter experts. Progent's co-managed Call Center service is based on a co-sourcing support solution based on the number one professional services automation (PSA) tool for managing help requests and ticketing, assigning ownership, tracking progress, and generating reports. To learn how Progent's Help Desk Call Center Supplementation Services can enable your business to provide world-class desktop support to your telecommuters, visit Progent's Call Desk augmentation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about building and maintaining a productive work-from-home solution for your Irving, Texas company, call 1-800-993-9400 or visit Contact Progent.