Enlarging your at-home workforce can have a major impact on IT infrastructure, security/compliance, and corporate culture. Progent has 20 years of background helping businesses of all sizes to plan, configure, administer, tune, and troubleshoot IT environments that support at-home workers. Progent can assist your Austin organization to pick the right technologies and follow leading practices in creating and operating a safe virtual solution for teleworkers that facilitates collaboration and delivers top value. Progent can provide support services that go from on demand guidance for helping you over challenging technical bottlenecks to comprehensive project management or co-management to help you successfully complete business-critical tasks.

Progent can assist Austin, Texas businesses to with any facet of creating a high-functioning work-at-home environment by providing network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform customization and training, public cloud connectivity, Call Desk outsourcing, data security, data protection solutions, and streamlined management.

Help Desk Services for Remote Workers
A sudden, organization-wide transition to a telecommuter workforce, which could be the result of a pandemic or as an element of a business continuity process, can overstretch even the most efficient in-house Call Center. Progent's Help Desk services allow businesses to outsource or augment their Help Desk with Progent's remote Technical Response Center services.

  • Progent's Standard Call Desk services utilize Progent's extensive team of online technical support experts along with enterprise-class ticketing and follow-up technology to provide an economical, advanced Help Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of remote Level 1 PC support from service requests through ticket creation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal enables telecommuters to track or revise their current tickets, enter information, and upload screenshots and attachments. Technical support services are provided at a substantial discount off Progent's ordinary Level 1 technical support charges, and Progent makes available the option of fast hand-off to Level 2 and Level 3 IT specialists to deal with complex issues. For more information, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Help Desk Augmentation Service allows you to supplement your existing Help Desk Call Center organization by sharing delivery of Help Desk Call Center support transparently between your in-house support staff and Progent's nationwide team of PC support engineers and subject matter experts. Progent's co-managed Call Center service is based on a collective support model utilizing the number one professional services automation (PSA) tool for managing help requests and trouble tickets, assigning ownership, tracking progress, and generating management reports. For information about how Progent's Help Desk Augmentation Services can enable your business to provide best-in-class technical support to your at-home employees, see Progent's Support Desk augmentation Services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and managing an efficient telecommuter solution for your Austin, Texas company, call 1-800-993-9400 or visit Contact Progent.