Enlarging your at-home workforce may have a major impact on IT infrastructure, security/compliance, and corporate processes. Progent has 20 years of background assisting small and mid-size businesses to plan, configure, manage, optimize, and troubleshoot IT networks that support at-home workers. Progent can help your Albuquerque organization to select the appropriate technologies and adhere to best practices in building and maintaining a safe virtual office solution for telecommuters that facilitates collaboration and delivers top value. Progent can provide services that go from on demand guidance for helping you past occasional technical bottlenecks to comprehensive project management or co-management to help you successfully complete business-critical initiatives.

Progent can help Albuquerque, New Mexico companies to with any facet of building a high-performing work-at-home environment by providing network infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform selection and deployment, public cloud integration, helpdesk services, endpoint security, backup/restore solutions, and centralized management.

Infrastructure for Telecommuters
Configuring the physical and software infrastructure needed to support an at-home work environment can be especially challenging if you have to accommodate a combination of personal equipment like desktop computers and laptops, routers, and wireless APs from various vendors and with a variety of OS software and firmware releases. Progent's experience delivering online support for both legacy and modern technologies in remote office solutions allows you to make cost-effective use of your existing infrastructure and offers ready access to expertise for making essential updates. Support services offered by Progent to help you to implement a productive telecommuting infrastructure include:

  • Virtual Private Network connectivity allows you to create a safe tunnel for authenticated at-home workers to access IT resources situated at your corporate data center or in the cloud. Progent can assist your company to deploy and manage VPN connections between your teleworkers and your key IT resources by providing remote VPN integration consulting. For organizations with Cisco's ASA firewalls, Progent's Cisco ASA consultants can help your at-home workers to set up Cisco's popular AnyConnect software for secure VPN connections for a wide range of devices such as Microsoft Windows, macOS, iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure (VDI) platforms enable a teleworker to see and interact with a remote computer's desktop. This provides IT managers more control over the computing environment of telecommuters and offers them a consistent and more productive experience. Progent's virtual desktop services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI expertise.
  • Routers attach home networks to the Internet and typically support VPN connections, home Wi-Fi networks, and firewalls. Progent offers top-tier remote consulting for integrating routers from all major manufacturers. See router configuration services from Cisco-certified consultants.
  • Home Wi-Fi networks, often shared by families and guests, are frequently used by at-home employees to connect to their router for work. This can cause throughput and security problems. Progent can assist businesses to resolve these issues by providing expertise like Cisco Aironet integration consulting, Cisco Meraki wireless installation expertise, and Ubiquiti WiFi AP integration assistance.
  • Internet connectivity methods impact the speed and availability of connections between telecommuters and the corporate network. Vital processes might demand backup Internet connections in case the primary connection breaks. Progent can provide guidance for selecting service providers, picking sensible service offerings, and configuring high-availability Internet connections. See Internet connectivity solutions.

Contact Progent for Telecommuter Support Services
To contact Progent about creating and maintaining an efficient telecommuter environment for your Albuquerque, New Mexico organization, call 1-800-993-9400 or go to Contact Progent.