Expanding your remote workforce may have a significant impact on IT infrastructure, security/compliance, and company culture. Progent has 20 years of background helping small and mid-size businesses to plan, deploy, administer, tune, and debug IT networks that incorporate at-home workers. Progent can assist your Washington organization to select the appropriate technologies and follow best practices in creating and operating a secure virtual solution for teleworkers that facilitates collaboration and delivers top value. Progent offers services ranging from on demand guidance for getting you past occasional IT bottlenecks to comprehensive project management to help you successfully complete mission-critical tasks.

Progent's consultants can help Washington, Washington companies to succeed with any facet of building a high-performing telecommuting environment by providing infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, cloud connectivity, Call Desk outsourcing, security and compliance, data protection solutions, and centralized management.

IP Voice Integration for an At-Home Workforce
Expanding the company PBX environment to accommodate teleworkers is vital to supporting an effective work-at-home solution. A variety of cloud-centric digital PBX products are used by SMBs to server remote users. Many larger organizations depend on Cisco's current or legacy platforms for IP voice solutions. Progent can assist organizations of all sizes to plan or tune a remote IP voice environment that provides the flexibility, convenience and protection required for telecommuters. Progent's Cisco-certified CCIE IP Voice consultants can provide advanced support to assist organizations optimize their existing Cisco VoIP environments to handle an expanding at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) extends enterprise IP telephony capabilities to devices like IP phones, media processing platforms, Voice over IP gateways, and multimedia software used throughout the network. CUCM manages other combined media services such as messaging, video conferencing, and customer interaction networks. For details about Progent's CUCM support, visit Cisco Unified CM consulting services.
  • Cisco CallManager is Cisco's earlier call-processing agent and has been replaced by Cisco Unified CM. Progent's consultants can assist you to maintain your current CallManager deployment or migrate smoothly to Cisco's current IP telephony solutions. For details about Progent's expertise for CallManager and Cisco's other early IP voice products, refer to Cisco CallManager expertise.
  • Cisco IP Gateways provide integration with public telephony networks and with users working outside the corporate firewall such as at-home workers. Progent offers expert support for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 product lines and for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
  • Additional VoIP Products supported by Progent include Vonage, RingCentral and 8x8. Progent can help you to update your wide area network architecture to work with these solutions and deliver online configuration and troubleshooting services.

Contact Progent for Telecommuter Support Services
To contact Progent about creating and managing a productive telecommuter solution for your Washington, Washington business, call 1-800-993-9400 or go to Contact Progent.