Enlarging your remote workforce can have a major impact on IT architecture, cybersecurity, and company culture. Progent has 20 years of background helping SMBs to design, deploy, administer, tune, and troubleshoot IT environments that incorporate at-home workers. Progent can help your Tukwila organization to select the right tools and follow best practices in building and operating a safe virtual solution for teleworkers that promotes collaboration and returns top business value. Progent can provide services that go from as-needed expertise for getting you past occasional IT roadblocks to comprehensive project management to help you successfully complete mission-critical initiatives.

Progent can assist Tukwila, Washington organizations to succeed with any facet of creating a high-performing work-at-home ecosystem by providing infrastructure design and configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, public cloud connectivity, Help Desk augmentation, endpoint security, backup/restore solutions, and centralized management.

IP Voice Solutions for an At-Home Workforce
Extending the business PBX environment to accommodate telecommuters is vital to maintaining a productive work-at-home solution. A variety of cloud-centric digital PBX platforms are popular with SMBs to support remote users. Many larger organizations rely on Cisco's modern or older products for VoIP management. Progent can help businesses of all sizes to plan or maintain a remote VoIP environment that delivers the flexibility, transparency and security required for teleworkers. Progent's Cisco-certified CCIE Voice consultants can provide advanced support to assist businesses tune their existing Cisco VoIP environments to support an expanding remote workforce.

  • Cisco Unified Communications Manager (CUCM) delivers advanced telephony features to devices like VoIP phones, media processing platforms, Voice over IP gateways, and multimedia apps deployed across the network. CUCM supports additional combined media services such as messaging, video conferencing, and customer collaboration networks. For details about Progent's Unified Communications Manager expertise, refer to Cisco Unified Communications Manager expertise.
  • Cisco CallManager is Cisco's earlier call-processing agent and has been replaced by Cisco Unified CM or CUCM. Progent can assist you to support your existing CallManager deployment or upgrade smoothly to Cisco's modern IP telephony products. To learn about Progent's expertise for Cisco CallManager and Cisco's other legacy VoIP products, see CallManager expertise.
  • Cisco IP Gateways enable connectivity with PSTN networks and with users operating outside the corporate firewall like telecommuters. Progent can provide consulting expertise for Cisco's legacy IP gateways including the UC520, UC540 and UC560 products and for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway integration consulting.
  • Additional VoIP Products supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can help you to enhance your wide area network infrastructure to work with these solutions and deliver online configuration and debugging services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and managing a productive work-from-home environment for your Tukwila, Washington organization, call 1-800-993-9400 or visit Contact Progent.