Enlarging your at-home workforce can have a major impact on IT infrastructure, cybersecurity, and corporate processes. Progent has 20 years of background helping businesses of all sizes to design, deploy, manage, optimize, and debug IT environments that incorporate a remote workforce. Progent can assist your Southlake organization to select the right technologies and adhere to leading practices in building and operating a secure virtual office solution for telecommuters that promotes teamwork and returns top value. Progent offers services ranging from as-needed guidance for helping you over occasional IT roadblocks to comprehensive project management or co-management to help you successfully complete business-critical initiatives.

Progent's consultants can assist Southlake, Texas organizations to with any aspect of building a high-performing telecommuting ecosystem by delivering infrastructure design and configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, cloud integration, Call Desk augmentation, cybersecurity, backup/restore solutions, and streamlined management.

IP Voice Integration for Telecommuters
Expanding the company phone environment to accommodate remote users is vital to supporting an effective work-at-home solution. A variety of cloud-centric digital PBX products are used by SMBs to support telecommuters. Many enterprises rely on Cisco's current or older platforms for IP voice solutions. Progent can assist organizations of any size to design or maintain a telecommuter IP voice service that provides the flexibility, convenience and protection needed for at-home workers. Progent's Cisco-certified CCIE IP Voice experts can provide advanced support to help businesses tune their existing Cisco IP voice environments to support a growing remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers advanced IP telephony features to devices like VoIP phones, media processing platforms, Voice over IP gateways, and multimedia applications deployed throughout the network. Unified Communications Manager supports additional combined media services like unified messaging, video conferencing, and customer collaboration networks. For details about Progent's Cisco Unified CM or CUCM support, see Cisco Unified CM consulting services.
  • CallManager is Cisco's legacy call-processing software and has been superseded by CUCM. Progent can help your company to support your current CallManager environment or upgrade smoothly to Cisco's modern IP telephony products. To learn about Progent's support services for CallManager and Cisco's other older IP voice platforms, visit Cisco CallManager consulting.
  • Cisco IP Gateways enable integration with PSTN networks and with users working outside the corporate perimeter like telecommuters. Progent can provide expert support for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 series as well as for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway integration consulting.
  • Additional VoIP Platforms supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can assist you to expand your wide area network architecture to work with these solutions and deliver online configuration and troubleshooting expertise.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and maintaining an efficient telecommuter solution for your Southlake, Texas organization, phone 1-800-993-9400 or go to Contact Progent.