Expanding your remote workforce may have a major impact on network infrastructure, cybersecurity, and corporate culture. Progent has two decades of background helping small and mid-size businesses to plan, configure, administer, optimize, and debug IT environments that support a remote workforce. Progent can help your Napa company to select the appropriate tools and adhere to leading practices in building and maintaining a safe virtual solution for teleworkers that promotes collaboration and delivers maximum value. Progent can provide support services ranging from on demand guidance for helping you over challenging technical roadblocks to comprehensive project management or co-management to help you successfully complete business-critical tasks.

Progent's consultants can assist Napa, California companies to succeed with any aspect of building a high-functioning work-at-home ecosystem by delivering infrastructure design and configuration services, VoIP PBX expertise, video conferencing support, collaboration platform selection and deployment, public cloud integration, helpdesk outsourcing, security monitoring, backup/restore solutions, and centralized management.

IP Voice Integration for an At-Home Workforce
Expanding the business PBX system to accommodate telecommuters is vital to maintaining an effective work-at-home solution. A variety of cloud-centric IP voice platforms are used by small and mid-size businesses to support teleworkers. Many larger organizations depend on Cisco's modern or older products for IP voice management. Progent can help businesses of all sizes to design or maintain a remote VoIP service that provides the flexibility, convenience and security required for teleworkers. Progent's Cisco-certified CCIE Voice consultants offer high-level support to help businesses optimize their existing Cisco IP voice systems to handle an expanding remote workforce.

  • Cisco Unified Communications Manager (CUCM) extends advanced telephony features to devices such as IP phones, media processing products, Voice over IP gateways, and mixed media applications deployed across the network. Unified Communications Manager supports other mixed media services like unified messaging, voice/video conferencing, and team collaboration networks. For details about Progent's Unified Communications Manager support, see CUCM expertise.
  • CallManager is Cisco's earlier call-processing agent and has been superseded by CUCM. Progent's consultants can help you to support your current CallManager environment or upgrade efficiently to Cisco's modern IP telephony solutions. To learn about Progent's expertise for Cisco CallManager and Cisco's other older IP voice products, visit CallManager consulting services.
  • Cisco IP Gateways enable integration with PSTN networks and with clients operating outside the corporate perimeter like at-home workers. Progent offers expert support for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 product lines and for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway configuration expertise.
  • Additional VoIP Platforms supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can assist you to expand your wide area network infrastructure to support these VoIP solutions and deliver online integration and troubleshooting services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and managing an efficient work-from-home solution for your Napa, California organization, phone 1-800-993-9400 or refer to Contact Progent.