Expanding your at-home workforce may have a significant effect on IT infrastructure, cybersecurity, and company culture. Progent has two decades of experience helping small and mid-size businesses to design, configure, manage, optimize, and debug IT environments that incorporate work-from-home employees. Progent can assist your Dallas company to select the appropriate technologies and adhere to leading practices in building and operating a safe virtual office ecosystem for teleworkers that facilitates collaboration and returns top value. Progent can provide support services that go from on demand guidance for helping you over occasional IT roadblocks to full project management to help you carry out mission-critical initiatives.

Progent's consultants can assist Dallas, Texas organizations to succeed with any aspect of creating a high-performing telecommuting environment by delivering infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud integration, Call Desk augmentation, endpoint security, backup/restore solutions, and centralized management.

VoIP Integration for Remote Workers
Extending the corporate phone system to include telecommuters is critical to supporting an effective at-home workforce. A variety of cloud-based digital PBX platforms are used by small and mid-size businesses to server remote users. Many larger organizations depend on Cisco's current or older platforms for IP voice solutions. Progent can help businesses of all sizes to plan or tune a telecommuter IP voice service that delivers the versatility, convenience and security required for at-home workers. Progent's Cisco-certified CCIE IP Voice consultants offer high-level support to assist businesses optimize their current Cisco IP voice systems to support an expanding remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) delivers enterprise telephony capabilities to devices such as VoIP phones, media processing products, Voice over IP gateways, and multimedia software deployed throughout the network. Unified Communications Manager supports additional combined media services such as messaging, video conferencing, and customer interaction networks. For more information about Progent's Unified Communications Manager support, see Cisco Unified Communications Manager consulting services.
  • Cisco CallManager is Cisco's legacy call-processing software and has been replaced by Cisco Unified CM. Progent can assist your company to maintain your existing CallManager environment or migrate smoothly to Cisco's current IP telephony solutions. For details about Progent's expertise for CallManager and Cisco's other legacy IP voice platforms, see CallManager consulting services.
  • Cisco IP Gateways enable connectivity with public telephony networks and with users working beyond the corporate firewall such as at-home workers. Progent offers expert support for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 products and for modern Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
  • Additional VoIP Products supported by Progent include Vonage, RingCentral and 8x8. Progent can assist you to enhance your WAN architecture to work with these VoIP solutions and provide online configuration and debugging services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and managing a productive telecommuter solution for your Dallas, Texas organization, phone 1-800-993-9400 or refer to Contact Progent.