Expanding your remote workforce can have a major effect on IT infrastructure, security, and corporate culture. Progent has two decades of experience assisting businesses of all sizes to plan, deploy, manage, optimize, and troubleshoot IT networks that incorporate at-home workers. Progent can assist your Buffalo organization to select the right tools and adhere to best practices in creating and operating a safe virtual office ecosystem for teleworkers that promotes collaboration and delivers maximum value. Progent can provide services that go from as-needed expertise for getting you over challenging technical roadblocks to comprehensive project management to help you carry out mission-critical tasks.

Progent can assist Buffalo, New York companies to with any facet of creating a high-performing remote work ecosystem by delivering infrastructure configuration services, IP voice expertise, video conferencing support, collaboration platform customization and training, public cloud connectivity, Help Desk augmentation, endpoint security, backup/restore solutions, and streamlined management.

VoIP Solutions for an At-Home Workforce
Extending the business phone system to include teleworkers is critical to supporting an effective at-home workforce. A variety of cloud-centric digital PBX platforms are popular with SMBs to support remote users. Many larger organizations depend on Cisco's modern or older platforms for IP voice solutions. Progent can help organizations of all sizes to plan or maintain a remote VoIP environment that provides the versatility, convenience and security required for telecommuters. Progent's Cisco-certified CCIE Voice consultants can provide advanced support to help organizations tune their current Cisco IP voice systems to support an expanding at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) delivers advanced telephony features to devices such as IP phones, media processing platforms, Voice over IP gateways, and mixed media applications used throughout the network. Unified Communications Manager supports other mixed media services such as unified messaging, voice/video conferencing, and team collaboration networks. For more information about Progent's CUCM support, visit CUCM consulting services.
  • Cisco CallManager is Cisco's legacy call-processing agent and has been superseded by Cisco Unified CM. Progent's consultants can assist you to maintain your existing CallManager deployment or upgrade efficiently to Cisco's current IP telephony products. To find out about Progent's support services for Cisco CallManager and Cisco's other early VoIP products, refer to CallManager consulting.
  • Cisco IP Gateways provide connectivity with PSTN networks and with clients working beyond the corporate firewall such as at-home workers. Progent offers expert support for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 product lines as well as for current Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
  • Additional VoIP Platforms supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can assist you to expand your wide area network architecture to support these VoIP solutions and deliver as-needed integration and debugging expertise.

Contact Progent for At-Home Worker Expertise
To contact Progent about creating and managing a productive work-from-home environment for your Buffalo, New York company, call 1-800-993-9400 or refer to Contact Progent.