Enlarging your at-home workforce can have a major impact on network architecture, security, and corporate processes. Progent has 20 years of experience helping small and mid-size businesses to plan, deploy, manage, tune, and troubleshoot IT environments that incorporate a remote workforce. Progent can help your Tukwila organization to select the appropriate tools and follow leading practices in building and operating a secure virtual office ecosystem for telecommuters that facilitates teamwork and delivers top business value. Progent can provide support services that go from as-needed expertise for helping you over challenging IT roadblocks to full project management or co-management to help you successfully complete business-critical initiatives.

Progent's consultants can help Tukwila, Washington businesses to succeed with any facet of building a high-functioning telecommuting ecosystem by providing infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud connectivity, Help Desk services, security and compliance, data protection solutions, and unified management.

Help Desk Call Center Services for At-Home Workers
An emergency, enterprise-wide transition to a from-home business model, which could be driven by an epidemic or as part of a disaster recovery/business continuity preparedness plan, can overwhelm even the most efficient in-house Support Desk. Progent's Help Desk services make it possible for businesses of any size to outsource or supplement their Help Desk Call Center by using Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Call Center services leverage Progent's extensive team of online IT support experts along with world-class trouble ticketing and tracking software to offer an affordable, state-of-the-art Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of remote Level 1 desktop technical support from initial help requests through trouble ticket generation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal enables at-home employees to check or revise the status of their current tickets, add details, and upload screenshots or relevant files. Desktop support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop service rates, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 IT experts to deal with complex issues. For details, go to Progent's Standard Helpdesk Services for small businesses.
  • Progent's Help Desk Supplemental Service allows you to augment your current Call Center staff by sharing responsibilities for Call Center support services seamlessly between your regular support staff and Progent's extensive roster of PC support engineers and subject matter specialists. Progent's shared Support Desk service is based on a co-sourcing support model based on the number one professional services automation platform for managing service requests and trouble tickets, assigning ownership, tracking progress, and producing reports. To learn how Progent's Call Center Augmentation Services can enable your business to deliver best-in-class desktop support to your telecommuters, see Progent's Call Desk augmentation Services.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and maintaining a productive telecommuter environment for your Tukwila, Washington business, phone 1-800-993-9400 or go to Contact Progent.