Expanding your remote workforce may have a major effect on IT infrastructure, cybersecurity, and company culture. Progent has two decades of experience assisting small and mid-size businesses to plan, configure, administer, optimize, and debug IT networks that incorporate work-from-home employees. Progent can assist your Tampa company to select the appropriate tools and adhere to best practices in creating and operating a secure virtual office ecosystem for teleworkers that facilitates collaboration and returns top business value. Progent can provide support services that go from as-needed guidance for helping you past challenging IT bottlenecks to full project management to help you carry out business-critical initiatives.

Progent's consultants can help Tampa, Florida organizations to with any aspect of building a high-performing telecommuting environment by providing network infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform customization and training, cloud connectivity, Help Desk services, endpoint security, backup/restore solutions, and centralized management.

VoIP Integration for Telecommuters
Extending the company PBX environment to include teleworkers is critical to supporting a productive work-at-home solution. A variety of cloud-based IP voice products are used by small and mid-size businesses to server teleworkers. Many enterprises rely on Cisco's current or legacy platforms for IP voice solutions. Progent can help businesses of any size to design or tune a remote IP voice environment that provides the versatility, convenience and security needed for telecommuters. Progent's Cisco-certified CCIE IP Voice experts offer advanced support to assist organizations tune their existing Cisco VoIP systems to handle a growing remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends advanced IP telephony features to devices like IP phones, media processing platforms, Voice over IP gateways, and multimedia apps deployed throughout the network. CUCM manages other combined media services like messaging, voice/video conferencing, and team collaboration networks. For details about Progent's Unified Communications Manager support, visit CUCM expertise.
  • Cisco CallManager is Cisco's earlier call-processing agent and has been superseded by CUCM. Progent can help your company to maintain your current CallManager deployment or migrate smoothly to Cisco's modern IP telephony solutions. To find out about Progent's expertise for CallManager and Cisco's other older VoIP platforms, refer to CallManager expertise.
  • Cisco IP Gateways enable connectivity with PSTN networks and with clients operating beyond the corporate firewall such as telecommuters. Progent offers expert support for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 products and for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
  • Other VoIP Platforms supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can help you to expand your wide area network architecture to support these VoIP solutions and provide on-demand deployment and troubleshooting services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and maintaining an efficient work-from-home solution for your Tampa, Florida business, phone 1-800-993-9400 or go to Contact Progent.