Florianópolis Remote Workers Configuration Consulting Company

Enlarging your at-home workforce may have a significant effect on network infrastructure, security, and company culture. Progent has two decades of background helping businesses of all sizes to plan, configure, manage, optimize, and troubleshoot IT environments that incorporate at-home workers. Progent can assist your Florianópolis company to pick the right tools and follow leading practices in creating and maintaining a secure virtual office solution for telecommuters that facilitates teamwork and delivers top value. Progent offers support services ranging from on demand expertise for getting you over occasional IT roadblocks to comprehensive project management or co-management to help you carry out business-critical tasks.

Progent's consultants can assist Florianópolis, Santa Catarina businesses to succeed with any aspect of building a high-performing work-from-home environment by delivering network infrastructure configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform selection and deployment, cloud integration, helpdesk services, endpoint security, data protection solutions, and centralized management.

Network Infrastructure for a Remote Workforce
Configuring the network infrastructure required for an at-home workforce can be particularly challenging if you have to accommodate a mix of worker-owned equipment such as PCs and laptops, Internet routers, and wireless appliances from different manufacturers and with a mix of operating systems and firmware levels. Progent's experience delivering remote help for both legacy and current technologies in virtual office solutions allows you to make cost-effective use of your existing network infrastructure and provides you with ready access to top-tire consultants for making essential upgrades. Services available from Progent to help you to create a high-functioning telecommuting infrastructure include:

• Virtual Private Network connectivity allows you to establish a safe tunnel for authorized remote employees to use IT resources situated at your company datacenter or in the cloud. Progent can assist your company to configure and manage VPN connections between your at-home workforce and your key IT resources by providing remote VPN integration support. For organizations using Cisco's ASA firewalls, Progent's Cisco-certified ASA consultants can assist your at-home workers to set up Cisco's AnyConnect software for safe VPN tunneling for a broad range of endpoint devices including Microsoft Windows, macOS, Apple iOS, Linux, and Android.
• Virtual Desktop Infrastructure platforms allow an at-home worker to see and use a data center PC's desktop. This gives IT managers significant control over the computing ecosystem of telecommuters and ensures them a familiar experience. Progent's VDI services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI solutions.
• Routers connect home networks to the Internet and typically support VPN tunnels, home Wi-Fi networks, and firewalls. Progent offers expert remote consulting for configuring routers from all major vendors. See router configuration support from Cisco-certified consultants.
• Home Wi-Fi networks, typically shared by families and guests, are frequently utilized by telecommuters to access their router for work. This can create performance as well as cybersecurity issues. Progent can help you to mitigate these problems by providing services like Cisco Aironet configuration consulting, Cisco-certified Meraki wireless installation expertise, and Ubiquiti WiFi access point integration help.
• Internet access methods affect the performance and reliability of connections between at-home workers and the company network. Vital processes might require redundant Internet access in the event the primary connection breaks. Progent offers expertise for picking Internet service providers, choosing sensible bandwidth and data volume bundles, and setting up fault-tolerant Internet access. Refer to Internet access integration services.

VoIP Solutions for an At-Home Workforce
Expanding the company PBX system to include teleworkers is critical to maintaining an effective work-at-home solution. A variety of cloud-centric digital PBX platforms are popular with SMBs to server teleworkers. Many larger organizations depend on Cisco's modern or older products for VoIP solutions. Progent can help businesses of any size to plan or tune a telecommuter IP voice environment that delivers the versatility, convenience and protection required for remote users. Progent's Cisco-certified CCIE IP Voice consultants can provide high-level support to assist businesses optimize their current Cisco IP voice environments to support a growing remote workforce.

• Cisco Unified Communications Manager (CUCM) extends advanced telephony capabilities to devices like VoIP phones, media processing products, Voice over IP gateways, and multimedia software used throughout the network. Unified Communications Manager supports other combined media services such as messaging, video conferencing, and customer collaboration networks. For details about Progent's Cisco Unified CM or CUCM support, refer to Cisco Unified CM expertise.
• CallManager is Cisco's earlier call-processing agent and has been superseded by Cisco Unified CM or CUCM. Progent's consultants can help your company to maintain your current CallManager environment or migrate efficiently to Cisco's modern IP telephony solutions. For details about Progent's support services for CallManager and Cisco's other early VoIP products, see CallManager consulting services.
• Cisco IP Gateways enable connectivity with PSTN networks and with users operating outside the corporate perimeter such as at-home workers. Progent can provide expert support for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 products and for current Cisco SIP gateways. See Cisco SIP gateway configuration expertise.
• Other VoIP Platforms supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can assist you to update your WAN infrastructure to work with these VoIP solutions and deliver as-needed deployment and debugging services.

Video Conferencing for an At-Home Workforce
A wide range of voice/video conferencing platforms from leading vendors support online discussions, video and voice conferencing, chat sessions, and screen/content sharing for both local users and at-home workers. Many organizations use multiple conferencing products to accommodate their different partners and customers. Progent's communications experts can assist your organization to maintain your existing conferencing ecosystem and optimize the productivity of your at-home employees.

• Skype for Business is Microsoft's leading unified communications platform that supports real-time presence, IM, voice and video calling and conferencing as well as the transparent integration of these capabilities within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, Excel and Outlook. Progent offers the expertise of Microsoft-certified specialists who can assist your company to set up and manage Skype for Business clients to support your remote workforce. To learn more about Progent's consulting expertise for Skype for Business, visit Skype for Business consulting experts.
• FaceTime is Apple's multiuser video calling platform for compatible iOS, iPadOS, iPod and macOS devices. FaceTime works on Wi-Fi or cellular Internet connections. Current versions of FaceTime support up to 32 concurrent users for video calls. For details about Progent's support services for Apple FaceTime, visit Progent's FaceTime configuration expertise.
• Webex Meeting Center supports remote conferencing for virtually all desktop or mobile devices. Offered through Cisco's Webex Cloud platform, Webex capabilities include sharing specific content or screens, presentations that embed rich media including Microsoft PowerPoint, session capture, plus revision and playback for training. For details about Progent's consulting expertise for Cisco Webex and for other video conferencing solutions from Cisco, see Progent's Webex Meeting Center support services.
• Teams is Microsoft's follow-up for Skype for Business. Teams acts as a hub for conferencing, contacts, and content with capabilities such as IP voice and video calling, persistent chat, plus data sharing. To learn more about Progent's consulting expertise for Microsoft Teams as well as for other Microsoft 365 apps, visit Progent's Microsoft Teams consulting services.
• Other Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and debugging services for these conferencing platforms and help your business to tune your network infrastructure to host them.

Microsoft Collaboration Software for an At-Home Workforce
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suites, offering a powerful ecosystem of productivity apps that create a cohesive user interface for sharing information across a corporate network and on a broad selection of endpoint computers. Progent has delivered online consulting services for SharePoint and Exchange since their first publication and can help businesses to configure these critical collaboration platforms to optimize the productivity of your remote workforce.

Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.

Microsoft Teams works with Microsoft 365 and supports third-party cloud services to provide real-time collaboration. Designed as a substitute for Skype for Business Online, Microsoft Teams and Teams Premium can enable chat, audio/video meetings that include screen sharing, phone calls, cloud voicemail, group email, plus file and app sharing. Teams is closely integrated with Microsoft 365 and relies on Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Entra (formerly called Azure Active Directory) for delivering its full range of features. To learn more about Progent's support services for Microsoft Teams, visit solution design and deployment expertise for Microsoft Teams.

SharePoint utilizes web sites to enable collaboration and knowledge delivery by offering policy-driven access to content, business processes, and utilities for looking through enterprise-wide business data. SharePoint enables you to create protected web portals that permits remote workforce to see and update aggregated corporate intelligence by means of Wikis, Blogs, social web sites, and Web Parts. For information about Progent's SharePoint support services, refer to SharePoint integration and application development expertise.

Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange consulting expertise, refer to planning and configuration expertise for Microsoft Exchange.

OneDrive is Microsoft�s collaborative cloud-based storage service, comparable to GoogleDrive. Remote users can save files to the OneDrive service, and colleagues can retrieve them securely via a browser. Provided with Office 365, OneDrive allows remote employees to co-author documents. Revisions created offline are synced when you reconnect to the Internet. For details about Progent's consulting services for Microsoft OneDrive, refer to Microsoft Onedrive configuration experts.

Public Cloud Integration for Remote Workers
Progent offers fast and affordable remote assistance for helping businesses to create, maintain and optimize cohesive network models that include physical data centers, at-home workers, branch offices, plus public cloud resources. Progent can provide expertise for all types of cloud service delivery such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service. Progent can help telecommuters resolve problems with cloud access, identity, and cybersecurity.

Azure is a popular platform for public cloud services that enables you to use IT infrastructure, servers, and critical applications running on Microsoft's extensive cloud. Microsoft Azure offers over one hundred cloud-based services such as hosting for Windows and Linux-based VMs, on-demand cloud storage, messaging, app development with Visual Studio, and data backup. Progent can help your organization to set up VMs on Azure Virtual Machines, integrate storage on Azure Storage services, streamline identity control with Azure AD, and design backup and recovery solutions with Azure Backup. Progent's cloud experts can also help you establish protected connections to Azure services for telecommuters by setting up and debugging firewall appliances and VPN IPsec tunnels. To learn about Progent's consulting expertise for Microsoft Azure, visit Microsoft Azure consulting services.

Microsoft 365, formerly called Office 365, is Microsoft's growing suite of business productivity applications and cloud services offered by subscription. Microsoft apps and cloud services are provided in a variety of plans intended for customers ranging from students and households to large corporations. Progent can provide quick and affordable remote contact with experts familiar with Microsoft 365-compatible client devices running Windows, Mac, iOS, and Google Android operating systems. Progent's experts can help your business to assess the numerous subscription bundles available for Microsoft 365 and deploy 365 applications for your telecommuters in a way that delivers top business value. To find out about Progent's consulting services for Microsoft 365, visit Microsoft 365 consulting expertise.

Microsoft 365 Exchange Online is one of the most popular applications in the Microsoft 365 product line. Microsoft 365 Exchange Online provides the benefits of reduced costs for physical infrastructure, simplified management, dynamic scaling, high availability, and additional advantages associated with cloud computing. Microsoft has engineered Exchange Online to operate smoothly with local deployments of Exchange, enabling you to create hybrid information systems. Progent's Exchange experts are available for as-needed help to guide you past challenging IT roadblocks and also offer comprehensive project management services to ensure your teleworkers have convenient and safe access to your Microsoft 365 Exchange Online deployment. To find out Progent's expertise for Exchange Online, go to Microsoft 365 Exchange Online configuration and troubleshooting expertise.

Amazon Web Services (AWS) is a trailblazer in the public cloud arena and is the world's biggest source of cloud services. Progent offers rapid and affordable online access to cloud connectivity consultants who can assist your organization to plan, implement, maintain, and troubleshoot hybrid IT networks that integrate Amazon AWS cloud services with local resources and with other public clouds such as Azure. Progent also offers the skills of Cisco-certified CCIE networking experts to help your company to build a high-uptime network model to make sure your employees have a consistent computing environment regardless of whether they are working from your headquarters, a remote branch, at home, or on the move. To find out about Progent's consulting services for Amazon AWS, see Amazon AWS consulting services.

Google Cloud Platform is a leading suite of cloud computing services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's Microsoft, Linux, and Cisco consulting experts can help your organization to scale your existing IT assets with the Google Cloud Platform, and Progent's database experts can help you make your mission-critical apps cloud ready so your teleworkers can benefit fully from Google Cloud services. Progent's consultants can assist your organization to deploy VMs on Google Cloud Compute Engine, plan a cost-effective storage system with GCP Storage services, and streamline access management for telecommuters with GCP Cloud Identity services. Progent can also assist your business to utilize GCP's unified management technology to administer and track your GCP ecosystem. To learn, refer to Google Cloud Platform integration services.

Help Desk Call Center Services for Remote Workers
A fast, organization-wide changeover to a from-home business model, which might be the result of a pandemic or as a component of a disaster recovery preparedness plan, can overstretch even the most efficient internal Call Center. Progent's Call Center services allow organizations of any size to outsource or supplement their Help Desk by using Progent's online Technical Response Center (TRC) team.

• Progent's Standard Call Desk services utilize Progent's extensive network of online technical support experts along with enterprise-class ticketing and follow-up technology to offer an economical, modern Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of remote Level 1 PC support from service requests to trouble ticket creation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal enables telecommuters to check or edit their active trouble tickets, add details, and append screen captures or attachments. Support services are provided at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent makes available the option of fast hand-off to Level 2 and Level 3 IT specialists to resolve advanced issues. For more information, see Progent's Standard Helpdesk Services outsourcing for small businesses.
• Progent's Help Desk Call Center Augmentation Service enables your company to augment your current Call Center team by splitting delivery of Help Desk Call Center support seamlessly between your in-house support personnel and Progent's extensive roster of desktop support technicians and subject matter specialists. Progent's co-managed Help Desk Call Center service is based on a collective support solution based on the number one professional services automation (PSA) platform for handling service requests and ticketing, establishing responsibility, tracking progress, and generating management reports. To learn how Progent's Help Desk Supplementation Services can help your business to deliver world-class IT support to your teleworkers, visit Progent's Help Desk Call Center augmentation Services.

Security and Compliance for Telecommuters
Work-from-Home (WFH) employees typically use their personal computers and usually work in a poorly secured physical area. This increases their vulnerability to cyber attacks and requires careful deployment of corporate firewalls, anti-malware tools, MFA-based identity verification, remote monitoring, intensive user education, and the development of security policies based on best practices. Progent's veteran group of cybersecurity solutions consultants can assist you to plan, implement and manage a compliant cybersecurity solution that guards vital IT resources in environments that include telecommuters.

Firewalls allow companies to build a network environment that can be safely utilized by on-premises users and by an at-home workforce, mobile users, suppliers, customers, and other stakeholders. Modern firewall devices permit you to assign and control appropriate access rights to different classes of users and to scale your network and adjust your cybersecurity posture as your business evolves and as cyber threats grow more sophisticated. Progent supports both new and older security devices from all leading vendors including Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. For more information about Progent's firewall support services, go to firewall support expertise.

Online Endpoint Monitoring makes it possible to track the various devices utilized by an at-home workforce and either reject or spot and respond to modern cyber attacks like ransomware. With Progent's ProSight Active Security Monitoring services, a lightweight agent is put on each protected endpoint device, monitoring all activity and utilizing advanced AI technology from SentinelOne to detect new attacks before they can spread. When an attack is spotted, ProSight ASM instantly disconnects the impacted endpoint from the network to contain the malware. Because the ProSight Active Security Monitoring software agent is self-contained, endpoints remain protected even if they are disconnected from the Internet. Progent is a SentinelOne Partner, dealer, and integrator. For details about ProSight ASM, see remote endpoint security monitoring for telecommuters.

Progent's Duo authentication Managed Services utilize Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication. Duo enables one-tap identity verification with Apple iOS, Google Android, and other out-of-band devices. With Duo 2FA, when you sign into a protected application and give your password you are asked to verify who you are on a device that only you have and that uses a separate network channel. A wide selection of devices can be utilized for this added form of ID validation including an iPhone or Android or watch, a hardware token, a landline telephone, etc. You can register multiple verification devices. To find out more about ProSight Duo two-factor identity validation services, visit Cisco Duo MFA two-factor authentication (2FA) services for remote workers.

Security Audits can evaluate the vulnerability of your network to all types of external and internal security attacks for an environment that incorporates teleworkers. Progent can run remote, automated cybersecurity analysis scanning for rapidly and affordably detecting a wide variety of security holes that can be found via the Internet. Progent's endpoint security assessment experts, which can be provided by network security experts with advanced credentials such as CISA, CISSP, and GIAC, can assist your company to evaluate your procedures and policies and review your IT infrastructure to enable you to implement the highest level of protection for your telecommuters.

Horizon3.ai's NodeZero Penetration Testing Platform is a breakthrough penetration test (pentest) product family that can deliver automated threat assessment of your at-home environment and your internal and perimeter networks to help you identify, prioritize, remediate, and confirm security weaknesses before malicious hackers can take advantage of them. Progent's pentest experts can help you to deploy NodeZero to carry out comprehensive pentests of your perimeter and your internal IT infrastructure so you can evaluate your current security posture. Progent can also help you to harden your existing network security and can help you to plan and deploy a unified cybersecurity ecosystem that simplifies management and provides maximum cyber defense for on-prem, cloud-based, remote, and perimeter IT resources. To learn additional information about Progent's vulnerability analysis solutions based on on NodeZero's penetration test platform, visit Consulting Support for NodeZero's Pentest Products.

Download White Paper: Protecting a Work-From-Home (WFH) Environment
To view or download a white paper describing key things to concentrate on for securing an IT environment that includes telecommuters, click:
Protecting a Work-From-Home (WFH) Environment White Paper. (PDF - 2.4 MB)

Data Protection for At-Home Workers
The field of Data Protection involves saving and recovering critical information so as to prevent data loss and minimize recovery time and effort in case of storage system failures resulting from hardware breakdowns, programming hiccups, operator error, malware, or other causes. Dependable data protection solutions can be particularly challenging to architect and manage in hybrid networks that combine local data centers, public clouds, and an at-home workforce.

• Backup/Restore solutions for telecommuters must cover diverse kinds of user-owned endpoint devices. Progent offers fast online access to experts knowledgeable about a broad array of products for backing up Microsoft Windows, Apple and Linux/UNIX servers and desktops as well as notebooks, iOS and Android tablets and handhelds. Popular backup/restore products supported by Progent's backup/recovery experts include Barracuda Backup, Azure Backup, Symantec Backup Exec, CrashPlan, Mozy, and Time Machine. To protect data spread across a wide area network, Progent offers ProSight Data Protection Services, a backup/recovery service that utilizes cloud-based storage and features fine-grained restore and centralized management.
• Disaster Recovery/Business Continuity (DR/BC) strategies typically envision scenarios that call for a temporary changeover to a work-at-home environment. Progent's senior disaster recovery preparedness experts and business continuity specialists can assist your company to develop, document and test a DR/BC strategy that includes the process of moving to an at-home workforce.

Unified Management for At-Home Workers
Microsoft has rebranded and reshuffled its endpoint management products under the name Endpoint Manager, which encompasses Intune for cloud management of mobile and remote devices and Configuration Manager for managing onsite computers. Microsoft Endpoint Manager features a centralized solution for safeguarding critical information by managing onsite, mobile, and at-home endpoints.

Intune
Intune is part of Microsoft's Endpoint Management family that also includes Configuration Manager. Intune is a cloud-based service for managing and protecting off-premises computers and software. Remote endpoint computers can be user owned or business owned. Network admins managing the endpoint devices of telecommuters can use Intune to deploy and authenticate apps on managed devices, push updates and certificates, set up policies for permission to access information and resources, set passwords, create VPN tunnels, control how teleworkers share data, set up threat protection, verify compliance, and wipe corporate data from lost, stolen or deactivated endpoint devices. Intune runs with iOS/iPadOS, Android, Windows, and macOS endpoints. To learn about Intune and how Progent can assist your company to use Microsoft's Endpoint Management to administer the endpoint computers of your at-home workforce, see Intune remote endpoint management experts.

VMware Workspace ONE
VMware Workspace ONE is a feature-rich unified Mobile Device Management platform that allows network administrators to keep off-premises endpoint devices current and secure. Workspace ONE uses VMware AirWatch technology for unified endpoint management combined with VMware's Horizon virtual application delivery technology for identity control, app management, and configuration management of endpoints. Workspace ONE operates with devices powered by Windows 10, macOS, Apple iOS, Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-premises deployment through a one-time purchase. Top capabilities of Workspace ONE include fast over-the-air provisioning of out-of-the-box laptops, quick onboarding of new employees, policy set up and enforcement for all categories of endpoints, unifies reporting and analytics, email encryption, and integration with Microsoft applications and cloud products. To learn about Progent's expertise for VMware Workspace ONE, go to VMware Workspace ONE remote endpoint management consultants.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and maintaining an efficient telecommuter environment for your Florianópolis, Santa Catarina company, phone 1-800-993-9400 or go to Contact Progent.