Enlarging your remote workforce may have a significant effect on network architecture, security/compliance, and company processes. Progent has two decades of background assisting SMBs to design, configure, manage, optimize, and troubleshoot IT environments that support a remote workforce. Progent can help your Cleveland company to pick the right tools and follow leading practices in creating and operating a safe virtual solution for teleworkers that facilitates collaboration and returns top value. Progent can provide support services that go from as-needed expertise for getting you over challenging technical bottlenecks to full project management or co-management to help you successfully complete mission-critical tasks.

Progent can assist Cleveland, Ohio businesses to succeed with any aspect of building a high-performing remote work ecosystem by delivering network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, Call Desk outsourcing, security monitoring, data protection solutions, and unified management.

Infrastructure for an At-Home Workforce
Configuring the physical and software infrastructure needed for a remote workforce can be especially challenging if you have to accommodate a combination of personal equipment like PCs and laptops, routers, and wireless APs from an assortment of vendors and with a variety of operating systems and firmware levels. Progent's background providing online support for both legacy as well as modern IT products in virtual office venues allows you to make efficient use of your existing infrastructure and offers fast access to expertise for implement essential upgrades. Services offered by Progent to assist you to create a high-functioning telecommuting infrastructure include:

  • VPN connectivity makes it possible to create a safe connection for authenticated at-home employees to use IT resources located at your corporate datacenter or in the cloud. Progent can help your company to configure and manage VPN connections between your at-home workforce and your key network resources by providing online VPN integration consulting. For organizations using Cisco's ASA firewalls, Progent's Cisco-certified ASA consultants can assist your remote workers to set up Cisco's AnyConnect software to provide secure VPN tunneling for a broad range of devices such as Windows, macOS, Apple iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure platforms allow a telecommuter to view and use a data center computer's desktop. This technology gives network managers significant control over the computing environment of at-home employees and offers them a familiar work experience. Progent's virtual desktop consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI solutions.
  • Routers connect home networks to the Internet and support VPN connections, local wireless networks, and firewall services. Progent offers expert remote consulting for deploying routers from a variety of vendors. See router configuration services from Cisco-certified consultants.
  • Home Wireless networks, typically shared by an entire household and guests, are commonly used by telecommuters to connect to their router for work. This can cause throughput and security problems. Progent can help businesses to resolve these problems by providing expertise like Cisco Aironet integration consulting, Cisco Meraki WiFi installation consulting, and Ubiquiti Unifi wireless AP integration assistance.
  • Internet connectivity solutions affect the speed and reliability of connections between telecommuters and the corporate data center. Line-of-business processes may require redundant Internet connections in case the primary connection breaks. Progent offers expertise for selecting service providers, selecting sensible service packages, and integrating high-availability Internet access. See Internet access integration services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and maintaining a productive work-from-home environment for your Cleveland, Ohio organization, phone 1-800-993-9400 or visit Contact Progent.