Enlarging your at-home workforce may have a significant effect on IT infrastructure, security/compliance, and company culture. Progent has 20 years of background helping SMBs to plan, deploy, administer, optimize, and troubleshoot IT environments that support a remote workforce. Progent can assist your Santa Rosa company to pick the right technologies and adhere to leading practices in building and operating a secure virtual office ecosystem for telecommuters that facilitates teamwork and returns top business value. Progent can provide support services that go from on demand guidance for getting you over challenging technical bottlenecks to full project management or co-management to help you carry out mission-critical tasks.

Progent's consultants can help Santa Rosa, California companies to succeed with any aspect of building a high-functioning telecommuting environment by delivering network infrastructure configuration services, IP voice troubleshooting, video conferencing support, collaboration platform selection and deployment, public cloud integration, Call Desk services, endpoint security, data protection solutions, and centralized management.

Infrastructure for Telecommuters
Configuring the physical and software infrastructure required to support an at-home work environment can be particularly challenging if you have to manage a mix of personal hardware such as desktop computers and laptops, routers, and Wi-Fi APs from different vendors and with a variety of operating systems and firmware levels. Progent's experience delivering remote help for both outdated as well as current technologies in virtual office solutions enables you to make cost-effective use of your available network infrastructure and offers ready access to expertise for making essential updates. Support services available from Progent to help your company to implement a productive telecommuting infrastructure include:

  • Virtual Private Network technology makes it possible to establish a secure connection for authenticated at-home employees to access IT assets located at your company datacenter or in the cloud. Progent can assist your company to configure and maintain VPN access between your teleworkers and your key network resources by providing remote VPN integration support. For businesses with Cisco's ASA firewalls, Progent's Cisco ASA experts can help your remote workers to set up Cisco's popular AnyConnect client software to provide safe VPN connections for a wide range of endpoint devices including Microsoft Windows, macOS, iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure (VDI) platforms enable a teleworker to view and interact with a remote computer's desktop. This technology gives network managers significant control over the digital ecosystem of at-home employees and offers them a consistent and more productive experience. Progent's virtual desktop consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops expertise.
  • Routers attach home computer networks to the Internet and support VPN tunnels, home wireless networks, and firewalls. Progent offers expert remote support for deploying home routers from a range of manufacturers. See router integration support from Cisco-certified experts.
  • Home Wi-Fi networks, often shared by an entire household and guests, are commonly utilized by at-home employees to connect to their Internet router for work. This can cause performance and cybersecurity problems. Progent can help you to resolve these problems by providing expertise that include Cisco Aironet integration expertise, Cisco Meraki wireless deployment expertise, and Ubiquiti wireless AP integration help.
  • Internet connectivity solutions impact the performance and reliability of connections between telecommuters and the company network. Mission-critical applications may demand backup Internet connections in case the normal connection breaks. Progent offers expertise for picking service providers, choosing appropriate service packages, and configuring redundant Internet connections. Refer to Internet connectivity solutions.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and managing a productive telecommuter environment for your Santa Rosa, California company, call 1-800-993-9400 or go to Contact Progent.