Enlarging your at-home workforce may have a significant effect on IT architecture, cybersecurity, and corporate culture. Progent has two decades of experience assisting businesses of all sizes to plan, configure, manage, optimize, and debug IT environments that support work-from-home employees. Progent can help your Orlando company to pick the appropriate tools and follow leading practices in creating and operating a safe virtual office solution for teleworkers that promotes teamwork and returns top value. Progent can provide support services ranging from as-needed expertise for helping you past challenging IT bottlenecks to comprehensive project management or co-management to help you carry out mission-critical initiatives.

Progent can help Orlando, Florida organizations to succeed with any facet of creating a high-performing remote work environment by providing network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform customization and training, public cloud integration, Call Desk augmentation, cybersecurity, backup/restore solutions, and centralized management.

Help Desk Services for Remote Workers
A sudden, organization-wide switchover to a from-home workforce, which could be driven by a pandemic or as a component of a business continuity process, can overstretch even a well-staffed internal Call Desk. Progent's Call Center services allow organizations of any size to outsource or expand their Call Center by using Progent's online Technical Response Center services.

  • Progent's Standard Call Center services utilize Progent's extensive network of online IT support specialists along with world-class ticketing and tracking software to provide an economical, state-of-the-art Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of remote Level 1 desktop technical support from service requests through ticket generation, screen sharing, issue resolution, and reporting. A web-based User's Service Portal allows teleworkers to track or revise the status of their current tickets, add information, and upload screenshots or attachments. Support services are delivered at a substantial price reduction off Progent's ordinary Level 1 desktop service charges, and Progent offers optional fast hand-off to Level 2 and Level 3 IT specialists to resolve advanced issues. For more information, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Help Desk Augmentation Service enables your company to expand your current Call Desk organization by splitting responsibilities for Help Desk Call Center support transparently between your in-house support staff and Progent's nationwide pool of PC support engineers and subject matter experts. Progent's shared Call Desk service is based on a collective support solution based on the number one PSA platform for managing service requests and trouble tickets, establishing ownership, monitoring progress, and producing management reports. To find out how Progent's Help Desk Call Center Supplementation Services can enable your company to deliver world-class IT support to your teleworkers, refer to Progent's Call Center supplementation Services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and maintaining a productive telecommuter environment for your Orlando, Florida organization, call 1-800-993-9400 or refer to Contact Progent.