Expanding your remote workforce can have a significant impact on IT infrastructure, security, and company workflows. Progent has 20 years of experience helping businesses of all sizes to design, deploy, administer, optimize, and debug IT environments that incorporate at-home workers. Progent can assist your New Haven organization to select the right technologies and adhere to leading practices in building and maintaining a safe virtual office solution for teleworkers that promotes collaboration and delivers maximum business value. Progent offers support services ranging from on demand expertise for helping you over occasional technical roadblocks to comprehensive project management or co-management to help you successfully complete business-critical initiatives.

Progent's consultants can assist New Haven, Connecticut companies to with any facet of building a high-functioning telecommuting environment by delivering network infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, cloud integration, Help Desk outsourcing, endpoint security, backup/restore solutions, and unified management.

IP Voice Solutions for Teleworkers
Extending the corporate phone environment to accommodate telecommuters is critical to supporting an effective at-home workforce. A variety of cloud-based IP voice platforms are used by small and mid-size businesses to support remote users. Many enterprises depend on Cisco's current or legacy platforms for IP voice management. Progent can help businesses of any size to design or maintain a telecommuter IP voice service that provides the versatility, transparency and security needed for at-home workers. Progent's Cisco-certified CCIE Voice experts offer advanced support to help businesses tune their current Cisco IP voice systems to support an expanding remote workforce.

  • Cisco Unified Communications Manager (CUCM) extends high-end telephony capabilities to devices such as VoIP phones, media processing platforms, Voice over IP gateways, and multimedia applications deployed throughout the network. Unified Communications Manager supports additional mixed media services like unified messaging, voice/video conferencing, and customer collaboration networks. For details about Progent's Unified Communications Manager support, see CUCM expertise.
  • CallManager is Cisco's earlier call-processing software and has been replaced by Cisco Unified CM. Progent's consultants can assist your company to maintain your current CallManager environment or migrate efficiently to Cisco's modern IP telephony solutions. To find out about Progent's support services for Cisco CallManager and Cisco's other early VoIP products, visit Cisco CallManager consulting.
  • Cisco IP Gateways provide connectivity with public telephony networks and with clients working outside the corporate firewall like at-home workers. Progent offers consulting expertise for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 product lines as well as for current Cisco SIP gateways. See Cisco SIP gateway integration consulting.
  • Additional VoIP Platforms supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can help you to enhance your WAN architecture to work with these solutions and deliver online configuration and debugging expertise.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and managing a productive work-from-home environment for your New Haven, Connecticut business, call 1-800-993-9400 or go to Contact Progent.