Expanding your remote workforce may have a significant impact on IT infrastructure, security/compliance, and company workflows. Progent has 20 years of experience assisting SMBs to plan, deploy, manage, optimize, and troubleshoot IT networks that incorporate at-home workers. Progent can help your Nashville organization to select the right technologies and follow best practices in creating and maintaining a secure virtual ecosystem for telecommuters that facilitates teamwork and delivers top business value. Progent offers services that go from on demand guidance for helping you past occasional technical bottlenecks to comprehensive project management or co-management to help you carry out business-critical initiatives.

Progent can help Nashville, Tennessee businesses to succeed with any facet of building a high-functioning work-from-home ecosystem by providing network infrastructure configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform selection and deployment, public cloud integration, Call Desk services, cybersecurity, backup/restore solutions, and unified management.

VoIP Integration for Teleworkers
Expanding the company phone system to include telecommuters is critical to maintaining an effective at-home workforce. A variety of cloud-centric VoIP products are popular with SMBs to support remote users. Many enterprises depend on Cisco's modern or older products for IP voice solutions. Progent can assist businesses of all sizes to plan or tune a remote VoIP service that delivers the versatility, convenience and protection needed for at-home workers. Progent's Cisco-certified CCIE IP Voice experts offer high-level support to assist businesses optimize their existing Cisco IP voice environments to handle a growing at-home workforce.

  • Cisco Unified Communications Manager (CUCM) delivers high-end telephony features to devices like IP phones, media processing platforms, Voice over IP gateways, and multimedia software deployed throughout the network. CUCM manages additional combined media services such as unified messaging, video conferencing, and team collaboration networks. For details about Progent's Cisco Unified CM or CUCM support, refer to CUCM expertise.
  • Cisco CallManager is Cisco's earlier call-processing agent and has been replaced by CUCM. Progent can help your company to maintain your existing CallManager deployment or migrate efficiently to Cisco's current IP telephony products. To learn about Progent's support services for Cisco CallManager and Cisco's other older IP voice products, visit Cisco CallManager consulting services.
  • Cisco IP Gateways enable integration with PSTN networks and with users operating beyond the corporate perimeter such as at-home workers. Progent can provide expert support for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 series and for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
  • Additional VoIP Platforms supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can assist you to update your wide area network infrastructure to work with these VoIP solutions and provide as-needed deployment and debugging expertise.

Contact Progent for At-Home Worker Support Services
To contact Progent about creating and managing an efficient telecommuter environment for your Nashville, Tennessee organization, phone 1-800-993-9400 or refer to Contact Progent.