Naples Remote Workers Integration Support and Consulting

Enlarging your at-home workforce can have a significant effect on network architecture, security, and corporate workflows. Progent has 20 years of experience assisting businesses of all sizes to design, deploy, administer, tune, and debug IT networks that incorporate work-from-home employees. Progent can assist your Naples organization to pick the appropriate tools and adhere to best practices in building and operating a safe virtual office solution for teleworkers that facilitates teamwork and returns maximum business value. Progent offers support services that go from as-needed expertise for getting you over challenging technical bottlenecks to comprehensive project management to help you successfully complete business-critical initiatives.

Progent can help Naples, Florida companies to succeed with any facet of creating a high-performing work-at-home environment by delivering infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, helpdesk outsourcing, endpoint security, backup/restore solutions, and centralized management.

Network Infrastructure for Telecommuters
Setting up the physical and software infrastructure needed for an at-home work environment can be particularly challenging if you must manage a mix of worker-owned equipment like PCs and notebooks, Internet routers, and wireless appliances from different vendors and with a mix of operating systems and firmware releases. Progent's experience providing remote help for both legacy and modern technologies in virtual office venues allows you to make efficient use of your available infrastructure and offers ready access to top-tire consultants for implement necessary upgrades. Services offered by Progent to help your company to implement a productive telecommuting infrastructure include:

• Virtual Private Network (VPN) connectivity allows you to establish a secure connection for authorized remote employees to use IT resources situated at your company datacenter or in the cloud. Progent can assist your company to configure and maintain VPN connections between your teleworkers and your various network resources by providing online VPN configuration support. For businesses with Cisco's ASA security appliances, Progent's Cisco-certified ASA experts can assist your at-home workers to set up Cisco's AnyConnect software for secure VPN connections for a wide range of devices including Microsoft Windows, Mac, Apple iOS, Linux, and Android.
• Virtual Desktop Infrastructure (VDI) products allow a telecommuter to see and interact with a data center computer's desktop. This gives network managers more control over the digital ecosystem of at-home employees and offers remote users a familiar work experience. Progent's VDI services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI consulting.
• Routers connect home computer networks to the Internet and support VPN connections, local Wi-Fi networks, and firewalls. Progent can provide top-tier online support for setting up home routers from all major manufacturers. See router integration support from Cisco-certified consultants.
• Home Wi-Fi networks, often supporting families and guests, are frequently utilized by telecommuters to access their router for work. This can cause throughput as well as security problems. Progent can assist businesses to mitigate these problems by delivering services that include Cisco Aironet integration consulting, Cisco Meraki WiFi deployment consulting, and Ubiquiti WiFi AP integration help.
• Internet connectivity methods affect the performance and reliability of connections between at-home workers and the company network. Mission-critical processes may require backup Internet connections in the event the primary connection fails. Progent offers guidance for identifying Internet service providers, picking sensible service bundles, and setting up redundant Internet access. See Internet access integration services.

VoIP Integration for Remote Workers
Extending the corporate phone environment to accommodate teleworkers is critical to supporting an effective work-at-home solution. A variety of cloud-based digital PBX products are popular with SMBs to support teleworkers. Many larger organizations depend on Cisco's current or legacy products for IP voice solutions. Progent can assist businesses of any size to design or tune a telecommuter IP voice service that provides the versatility, transparency and security needed for telecommuters. Progent's Cisco-certified CCIE IP Voice consultants offer high-level support to assist businesses optimize their existing Cisco IP voice environments to handle an expanding remote workforce.

• Cisco Unified Communications Manager (Cisco Unified CM) extends advanced telephony features to devices such as VoIP phones, media processing products, VoIP gateways, and mixed media applications deployed throughout the network. CUCM manages additional mixed media services such as messaging, voice/video conferencing, and team collaboration networks. For details about Progent's CUCM expertise, refer to Cisco Unified CM consulting services.
• Cisco CallManager is Cisco's legacy call-processing software and has been replaced by CUCM. Progent's consultants can assist your company to maintain your existing CallManager deployment or upgrade efficiently to Cisco's modern IP telephony solutions. To find out about Progent's expertise for CallManager and Cisco's other legacy IP voice platforms, refer to CallManager expertise.
• Cisco IP Gateways enable integration with PSTN networks and with users working beyond the corporate perimeter such as telecommuters. Progent can provide consulting expertise for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 product lines and for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration consulting.
• Other VoIP Platforms supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can help you to enhance your WAN infrastructure to support these VoIP solutions and deliver online integration and troubleshooting services.

Video Conferencing for Teleworkers
A wide range of voice/video conferencing products from leading vendors support virtual discussions, video and voice conferencing, chat, and content sharing for both onsite users and teleworkers. Many organizations use multiple products to accommodate their different partners and customers. Progent's communications experts can help your organization to maintain your current voice/video conferencing ecosystem and optimize the experience of your remote workforce.

• Skype for Business is Microsoft's leading unified communications product that supports presence, instant messaging, voice and video calling and conferencing plus the transparent integration of these capabilities within Office desktop and Microsoft 365 applications such as PowerPoint, Word, Excel and Outlook. Progent can provide the expertise of Microsoft-certified consultants who can assist you to deploy and maintain Skype for Business clients to accommodate your remote employees. To learn more about Progent's consulting expertise for Skype for Business, see Skype for Business consulting services.
• FaceTime is Apple's multiuser video calling platform for compatible iOS and macOS devices. FaceTime works over Wi-Fi or cellular Internet connections. Current editions of FaceTime allow up to 32 simultaneous users for voice/video calls. To learn more about Progent's consulting expertise for FaceTime, see Progent's FaceTime configuration expertise.
• Webex Meeting Center supports remote conferencing for virtually all desktop or mobile devices. Offered via Cisco's Webex Cloud, Webex capabilities include sharing discrete content or computer screens, presentations that incorporate rich media including Microsoft PowerPoint and Flash videos, network-based recording, plus revision and playback for future reference. To learn more about Progent's consulting services for Webex and for other video conferencing solutions from Cisco, see Progent's Webex Meeting Center support services.
• Teams is Microsoft's follow-up for Skype for Business. Teams acts as a hub for conversations, contacts, and content with capabilities such as video conferencing, threaded chat, plus data sharing. For details about Progent's consulting services for Teams as well as for other Microsoft 365 products, see Progent's Microsoft Teams consulting services.
• Other Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and debugging services for these products and assist your business to tune your network architecture to run them.

Microsoft Collaboration Platforms for Remote Workers
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office and Microsoft 365 suites, offering a powerful environment of applications that deliver a consistent user experience for sharing data and ideas across multiple sites and on a wide selection of endpoint computers. Progent has delivered online consulting support for Microsoft SharePoint and Exchange since their initial releases and can assist businesses to tune these critical collaboration platforms to optimize the effectiveness of your remote workforce.

Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.

Microsoft Teams works with Microsoft 365 and supports third-party cloud services to deliver real-time collaboration. Developed as a substitute for Skype for Business Online, Microsoft Teams and Teams Premium can enable chat, audio/video meetings that include screen sharing, calling, cloud voicemail, group email, plus file and app sharing. Teams is closely integrated with Microsoft 365 and depends on Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Entra (previously called Azure Active Directory) for delivering its complete range of features. To learn more about Progent's consulting services for Microsoft Teams, visit planning and deployment consulting for Microsoft Teams and Teams Premium.

SharePoint uses web sites to enable collaboration and information delivery by providing policy-driven access to data, workflow, and tools for searching through enterprise-wide business data. SharePoint allows you to build secure portals that permits at-home workforce to view and edit consolidated corporate intelligence by means of Intranets (Wikis), Blogs, social sites, and Web Parts (Widgets). To learn about Progent's SharePoint consulting services, refer to SharePoint integration and application development expertise.

Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange expertise, see deployment consulting services for Exchange Server.

OneDrive is Microsoft�s shared cloud-based file hosting and synchronization service, comparable to GoogleDrive. At-home workers can store files to OneDrive, and co-workers anywhere can share them safely through a web browser. Included with Microsoft 365, OneDrive enables home employees to co-author documents. Edits made offline are automatically synced when you go back online. For details about Progent's consulting expertise for OneDrive, see Onedrive configuration experts.

Cloud Integration Services for Telecommuters
Progent can provide advanced online assistance for helping organizations to build, manage and optimize integrated hybrid network architectures that include physical data centers, at-home workers, branch offices, and cloud resources. Progent offers top-tier consultant for all types of cloud service such as Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service (SaaS). Progent can help at-home workers fix issues with cloud access, identity, and security.

Microsoft Azure is a leading platform for cloud services that enables you to utilize IT infrastructure, servers, and key applications running on Microsoft's massive cloud. Azure features over one hundred cloud-based services such as hosting for Windows and Linux-based VMs, on-demand cloud storage, messaging, app development with Visual Studio, and backup/restore. Progent can help your organization to deploy VMs on Azure Virtual Machines, integrate storage on Azure Storage services, unify identity management with Azure Active Directory, and design backup and restore systems with Azure Backup. Progent's cloud experts can also help you establish protected access to Azure for teleworkers by configuring and debugging firewalls and VPN IPsec tunnels. For details about Progent's consulting services for Microsoft Azure, go to Microsoft Azure consulting services.

Microsoft 365, formerly branded Office 365, is Microsoft's popular family of business productivity applications and cloud services offered on a subscription basis. Microsoft apps and services are provided in a variety of plans intended for customers ranging from individuals and small offices to major corporations. Progent can provide quick and affordable remote contact with experts knowledgeable about Microsoft 365-compatible endpoint devices running Windows, Mac, iOS, and Google Android technology. Progent's experts can assist you to assess the numerous subscription bundles available for Microsoft 365 and deploy 365 apps for your telecommuters to achieve top business value. For information about Progent's consulting services for Microsoft 365, go to Microsoft 365 integration support.

Exchange Online is one of the most popular applications in Azure-hosted Microsoft 365 product line. Exchange Online offers the benefits of lower costs for data center infrastructure, simplified management, on-demand scaling, high reliability, and additional advantages inherent with cloud computing. Microsoft has designed Exchange Online to run smoothly with on-premises Exchange environments, enabling you to create hybrid cloud/onsite networks. Progent's certified Exchange experts can provide as-needed assistance to guide you past challenging IT roadblocks and also offer end-to-end project management outsourcing to make sure your telecommuters have convenient and safe access to your Microsoft 365 Exchange Online deployment. To learn Progent's expertise for Exchange Online, visit Exchange Online integration and support expertise.

Amazon Web Services (AWS) is a trailblazer in the public cloud computing market and is the world's biggest provider of cloud services. Progent can provide rapid and affordable online access to cloud integration consultants who can assist your organization to design, implement, manage, and troubleshoot hybrid IT networks that incorporate Amazon AWS cloud-based services with on-premises resources and with other public clouds such as Azure. Progent also offers access to Cisco-certified CCIE networking experts to assist you to build a high-availability network architecture so your employees have a consistent computing experience whether they are working from your headquarters, a remote branch, at home, or on the move. To learn about Progent's support services for Amazon AWS, visit Amazon AWS integration expertise.

Google Cloud is a leading collection of public cloud services that provides Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco experts can assist you to scale your current IT resources with the Google Cloud Platform, and Progent's DBA experts can show you how to make your key applications cloud friendly so your teleworkers can take full advantage of Google Cloud Platform services. Progent can help your organization to set up VMs on Google Cloud Compute Engine, design an efficient storage solution with Google Cloud Storage services, and streamline access management for at-home workers with GCP Cloud Identity services. Progent's experts can also help your organization to use GCP's unified management tools to control and track your GCP environment. To learn, refer to Google Cloud Platform (GCP) integration services.

Help Desk Services for Teleworkers
A rapid, enterprise-wide switchover to a telecommuter business model, which could be activated by an epidemic or as part of a disaster recovery/business continuity process, can overstretch even a well-staffed internal Support Desk. Progent's Help Desk services allow organizations of any size to outsource or augment their Call Center by using Progent's online Technical Response Center (TRC) services.

• Progent's Standard Help Desk services utilize Progent's nationwide team of online IT support experts combined with world-class ticketing and follow-up software to offer an economical, advanced Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of remote Level 1 PC support from service requests through ticket creation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal enables from-home workers to check or update the status of their current tickets, add details, and upload screenshots or relevant files. Technical support services are delivered at a substantial discount off Progent's ordinary Level 1 technical service charges, and Progent offers the option of fast hand-off to Level 2 and Level 3 IT experts to deal with advanced problems. For details, see Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
• Progent's Call Desk Augmentation Service allows your company to supplement your current Support Desk staff by splitting delivery of Call Desk support seamlessly between your in-house IT support personnel and Progent's nationwide pool of desktop support technicians and subject matter specialists. Progent's shared Help Desk Call Center service uses a co-sourcing support model utilizing the leading professional services automation (PSA) platform for managing help requests and trouble tickets, assigning ownership, tracking progress, and generating management reports. To learn how Progent's Call Desk Augmentation Services can enable your company to deliver best-in-class IT support to your at-home employees, refer to Progent's Help Desk supplementation Services.

Security for At-Home Workers
At-home employees typically use their own devices and often operate in an unsecured physical space. This situation multiplies their susceptibility to malware attacks and calls for careful configuration of firewalls, anti-malware tools, multi-factor authentication, remote monitoring, thorough end-user education, and the creation of policies built on best practices. Progent's seasoned team of data security support consultants can assist you to design, deploy and maintain an effective cybersecurity solution that guards vital information resources in environments that incorporate at-home workers.

Firewalls enable you to create a network that can be securely accessed by on-premises users as well as by teleworkers, mobile employees, suppliers, clients, and the public. Modern firewall appliances allow you to assign and control different permissions to different classes of users and to scale your network and adjust your security as your business evolves and as network attacks become more complex. Progent works with both new and legacy firewall devices from all leading vendors like Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. For details about Progent's firewall configuration services, refer to firewall integration and support expertise.

Remote Endpoint Security Monitoring makes it easy to track the various computers utilized by at-home workers and either block or spot and respond to modern threats such as ransomware. With ProSight Active Security Monitoring (ASM) services, a lightweight agent is put on each secured endpoint device, monitoring all activity and using advanced AI technology from SentinelOne to identify new attacks before they can spread. When an attack is discovered, ProSight ASM instantly disconnects the impacted device from the network to contain the malware. Because the ProSight ASM agent is autonomous, endpoint devices remain protected even if they are not connected to the Internet. Progent is a SentinelOne Partner, reseller, and integrator. For details about ProSight ASM, see remote endpoint security monitoring for at-home workers.

Progent's Duo MFA Service Plans utilize Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication. Duo enables single-tap identity confirmation on Apple iOS, Google Android, and other personal devices. With Duo 2FA, whenever you log into a protected online account and enter your password you are asked to verify your identity via a device that only you have and that is accessed using a different ("out-of-band") network channel. A broad range of out-of-band devices can be used as this added means of ID validation including a smartphone or wearable, a hardware/software token, a landline phone, etc. You may designate several verification devices. For details about Duo two-factor identity validation services, go to Cisco Duo MFA two-factor authentication (2FA) services for telecommuters.

Security Audits can assess the exposure of your network to all classes of external and local security threats for an environment that incorporates remote workers. Progent can run remote, automated cybersecurity analysis scanning for rapidly and affordably detecting a broad range of security weaknesses that can be found via the Internet. Progent's endpoint security assessment experts, which can be managed by network security experts with advanced certifications such as CISM, CISSP, and GIAC, can help your business to evaluate your procedures and policies and review your WAN architecture to enable you to implement top-level security for your remote workers.

Horizon3.ai's NodeZero PEN Testing Platform is a leading-edge penetration test (pentest) product family that can deliver autonomous threat assessment of your at-home environment and your internal and perimeter networks so you can find, prioritize, remediate, and verify security weaknesses before threat actors can exploit them. Progent can help you to use NodeZero to carry out thorough penetration tests of your network perimeter and your internal network in order to determine your current security profile. Progent can also help you to strengthen your existing network security and can help you to plan and implement a unified cybersecurity strategy that simplifies management and delivers maximum protection for on-premises, multi-cloud, at-home, and perimeter IT assets. To learn more information about Progent's vulnerability analysis solutions based on on NodeZero's penetration test products, refer to Consulting Services for NodeZero's Penetration Test Products.

Download White Paper: Protecting a Work-From-Home (WFH) Network
To view or download a white paper about critical areas to focus on for securing an IT environment that includes telecommuters, click:
Securing a Work-From-Home Environment White Paper. (PDF - 2.4 MB)

Data Protection for Remote Workers
Data Protection involves saving and restoring critical information so as to avoid data loss and minimize restoration time and effort in case of storage failures due to equipment breakdowns, programming hiccups, operator error, cyber attack, or any other reason. Dependable data protection strategies can be especially challenging to architect and manage in hybrid networks that incorporate in-house data centers, cloud resources, and at-home workers.

• Backup/Restore strategies for teleworkers must cover multiple types of user-owned endpoints. Progent can provide fast remote help from consultants knowledgeable about a wide range of platforms for backing up Microsoft Windows, Apple and Linux/UNIX powered servers and desktop computers as well as laptops, iOS and Android tablets and smartphones. Popular backup/recovery products maintained by Progent's data protection consultants include Barracuda Backup, Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Mozy, and Time Machine. To back up resources spread across a wide area network, Progent offers ProSight Data Protection Services (DPS), a managed backup/recovery service that utilizes cloud-based storage and features granular restore and centralized management capabilities.
• Disaster Recovery/Business Continuity (DR/BC) strategies often envision circumstances that require a temporary changeover to a work-at-home environment. Progent's senior disaster recovery planning experts and business continuity planning consultants can help your business to produce, document and validate a DR/BC plan that includes the process of moving to telecommuting.

Unified Management for Remote Workers
Microsoft has rebranded and rebundled its endpoint management platforms under the name Endpoint Manager, which encompasses Intune for cloud management of remote endpoints and Configuration Manager for managing local endpoints. Endpoint Manager offers a unified platform for protecting critical information by managing onsite, mobile, and at-home endpoint devices.

Intune
Intune is part of Microsoft's Endpoint Management family that also includes Configuration Manager. Intune is a cloud-based service for managing and securing remote computers and software. Managed endpoint computers can be personally owned or company owned. Network admins managing the enrolled endpoint computers of at-home workers can use Intune to provision and authenticate apps on devices, push patches and certificates, configure policies for accessing information and resources, set passwords, establish VPN tunnels, control how home-based workers share information, establish threat protection, ensure compliance, and delete corporate data from missing, stolen or deactivated endpoint devices. Microsoft Intune can be used with iOS, Android, Windows, and macOS/OS X endpoints. To learn about Intune and how Progent can help you to use Microsoft's Endpoint Management to administer the devices of your telecommuters, visit Intune telecommuter device management consultants.

VMware Workspace ONE
VMware Workspace ONE is a feature-rich unified Mobile Device Management (MDM) product that helps network managers to keep offsite endpoints current and protected. Workspace ONE incorporates VMware AirWatch for unified endpoint administration combined with VMware's Horizon virtual software delivery platform for access control, application management, and configuration management of endpoint devices. Workspace ONE runs with endpoints powered by Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-site deployment via a perpetual license. Key capabilities of Workspace ONE include rapid remote provisioning of out-of-the-box laptops, quick onboarding of new users, policy set up and enforcement for all categories of devices, aggregated reporting and performance analytics, email encryption, and seamless integration with Microsoft apps and cloud products. For details about Progent's support services for VMware Workspace ONE, go to VMware Workspace ONE remote device management consultants.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and maintaining an efficient telecommuter solution for your Naples, Florida organization, call 1-800-993-9400 or refer to Contact Progent.