Expanding your at-home workforce can have a major impact on network infrastructure, security/compliance, and company processes. Progent has 20 years of experience helping small and mid-size businesses to plan, configure, manage, optimize, and debug IT networks that incorporate at-home workers. Progent can assist your Minnetonka company to select the right tools and follow leading practices in creating and operating a secure virtual solution for telecommuters that promotes teamwork and delivers top value. Progent can provide support services that go from on demand expertise for getting you past occasional IT roadblocks to comprehensive project management to help you successfully complete business-critical initiatives.

Progent's consultants can help Minnetonka, Minnesota companies to succeed with any aspect of building a high-functioning remote work ecosystem by providing infrastructure design and configuration services, IP voice expertise, video conferencing support, collaboration platform customization and training, cloud connectivity, Call Desk services, security monitoring, data protection solutions, and streamlined management.

IP Voice Solutions for an At-Home Workforce
Extending the corporate phone system to accommodate remote users is critical to supporting an effective work-at-home solution. A broad range of cloud-based VoIP platforms are popular with SMBs to support teleworkers. Many enterprises depend on Cisco's modern or older platforms for VoIP management. Progent can assist organizations of all sizes to design or tune a remote IP voice service that delivers the flexibility, convenience and security required for teleworkers. Progent's Cisco-certified CCIE IP Voice consultants offer high-level support to help organizations tune their existing Cisco VoIP environments to handle an expanding at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers advanced IP telephony features to devices such as IP phones, media processing products, VoIP gateways, and mixed media apps deployed throughout the network. CUCM manages additional combined media services such as messaging, voice/video conferencing, and team collaboration networks. For more information about Progent's CUCM support, visit CUCM consulting services.
  • CallManager is Cisco's legacy call-processing software and has been replaced by CUCM. Progent can help you to support your current CallManager deployment or upgrade efficiently to Cisco's modern IP telephony products. For details about Progent's support services for Cisco CallManager and Cisco's other legacy IP voice platforms, refer to Cisco CallManager expertise.
  • Cisco IP Gateways provide integration with public telephony networks and with users working beyond the corporate perimeter such as telecommuters. Progent offers consulting expertise for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 products and for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway integration consulting.
  • Other VoIP Platforms supported by Progent include Vonage, RingCentral and 8x8. Progent can help you to enhance your WAN infrastructure to support these solutions and deliver online integration and debugging expertise.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and maintaining an efficient telecommuter solution for your Minnetonka, Minnesota business, call 1-800-993-9400 or visit Contact Progent.