Expanding your telecommuter workforce can have a significant effect on network infrastructure, security/compliance, and corporate culture. Progent has two decades of experience assisting SMBs to design, deploy, manage, tune, and troubleshoot IT environments that support work-from-home employees. Progent can assist your Melbourne company to pick the appropriate tools and adhere to best practices in building and operating a secure virtual office solution for telecommuters that facilitates collaboration and returns maximum business value. Progent offers support services ranging from on demand expertise for getting you over occasional technical roadblocks to comprehensive project management to help you carry out mission-critical tasks.

Progent can help Melbourne, Victoria businesses to with any aspect of creating a high-functioning work-from-home ecosystem by delivering network infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform customization and training, public cloud integration, Help Desk augmentation, security monitoring, backup/restore solutions, and unified management.

Help Desk Support for Remote Workers
A rapid, enterprise-wide changeover to a from-home business model, which could be motivated by a pandemic or as an element of a disaster recovery preparedness plan, can overwhelm even the most efficient internal Call Center. Progent's Help Desk services make it possible for organizations to outsource or expand their Call Desk with Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Help Desk support services leverage Progent's extensive network of online technical support experts along with enterprise-class trouble ticketing and tracking technology to offer an affordable, modern Call Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of online Level 1 desktop technical support from initial service requests to ticket generation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal enables telecommuters to track or revise their current tickets, enter information, and upload screenshots and relevant files. Support services are provided at a substantial discount off Progent's ordinary Level 1 desktop service rates, and Progent offers optional fast escalation to Level 2 and Level 3 support experts to deal with advanced problems. To find out more, go to Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Call Desk Supplemental Service allows your business to expand your current Help Desk Call Center organization by splitting responsibilities for Call Center support services seamlessly between your in-house IT support staff and Progent's extensive roster of PC support technicians and subject matter experts. Progent's shared Call Desk service is based on a collective support solution utilizing the number one PSA platform for managing help requests and trouble tickets, establishing responsibility, tracking progress, and generating management reports. To find out how Progent's Call Desk Augmentation Services can help your business to deliver world-class technical support to your at-home workforce, go to Progent's Call Desk supplementation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about building and maintaining an efficient work-from-home solution for your Melbourne, Victoria business, call 1-800-993-9400 or visit Contact Progent.