Expanding your telecommuter workforce may have a major effect on network architecture, security, and company processes. Progent has 20 years of background helping businesses of all sizes to plan, configure, administer, tune, and troubleshoot IT environments that incorporate a remote workforce. Progent can help your Lower Manhattan organization to select the right technologies and adhere to best practices in creating and maintaining a secure virtual office solution for teleworkers that facilitates collaboration and returns top value. Progent can provide support services that go from as-needed guidance for helping you past occasional technical bottlenecks to comprehensive project management to help you successfully complete business-critical tasks.

Progent's consultants can help Lower Manhattan, New York businesses to with any facet of building a high-performing remote work ecosystem by providing infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud integration, Help Desk augmentation, data security, data protection solutions, and streamlined management.

Help Desk Services for Remote Workers
A rapid, enterprise-wide changeover to a telecommuter workforce, which might be motivated by an epidemic or as a component of a business continuity process, can overstretch even a well-staffed in-house Call Desk. Progent's Call Center services make it possible for businesses to outsource or supplement their Help Desk Call Center with Progent's remote Technical Response Center services.

  • Progent's Standard Help Desk Call Center services leverage Progent's extensive team of online technical support experts along with world-class trouble ticketing and tracking software to offer an affordable, modern Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of online Level 1 desktop support from service requests to trouble ticket creation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables at-home employees to track or update the status of their active tickets, add information, and upload screen captures and relevant files. Technical support services are delivered at a significant discount off Progent's normal Level 1 desktop support rates, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 support experts to resolve complex issues. For details, see Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Call Center Supplemental Service enables your business to supplement your current Call Center staff by splitting delivery of Help Desk support services transparently between your regular IT support staff and Progent's nationwide team of desktop support technicians and subject matter specialists. Progent's co-managed Help Desk service uses a co-sourcing support model utilizing the number one professional services automation tool for managing help requests and ticketing, establishing ownership, tracking progress, and producing management reports. To learn how Progent's Help Desk Supplementation Services can help your company to deliver world-class IT support to your at-home employees, go to Progent's Support Desk supplementation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about building and maintaining a productive work-from-home solution for your Lower Manhattan, New York company, call 1-800-993-9400 or visit Contact Progent.