Expanding your remote workforce may have a major impact on IT infrastructure, security/compliance, and corporate workflows. Progent has 20 years of background helping small and mid-size businesses to plan, configure, manage, tune, and debug IT networks that support at-home workers. Progent can help your Long Beach organization to pick the right tools and adhere to best practices in building and operating a secure virtual office ecosystem for teleworkers that promotes collaboration and delivers top business value. Progent offers support services that go from as-needed expertise for helping you over occasional technical roadblocks to comprehensive project management or co-management to help you carry out business-critical initiatives.

Progent can help Long Beach, California companies to with any facet of creating a high-performing telecommuting environment by providing network infrastructure design and configuration services, VoIP PBX expertise, video conferencing support, collaboration platform selection and deployment, public cloud integration, Help Desk outsourcing, data security, backup/restore solutions, and unified management.

Help Desk Services for At-Home Workers
A fast, company-wide transition to a telecommuter business model, which might be motivated by an epidemic or as an element of a disaster recovery/business continuity process, can overwhelm even a well-staffed in-house Call Desk. Progent's Call Center services make it possible for businesses to outsource or expand their Call Desk with Progent's online Technical Response Center team.

  • Progent's Standard Help Desk Call Center support services leverage Progent's extensive network of remote technical support experts combined with world-class ticketing and follow-up software to provide an economical, advanced Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of remote Level 1 desktop technical support from initial service requests through trouble ticket creation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal enables teleworkers to check or revise the status of their active tickets, add details, and append screenshots or relevant files. Support services are delivered at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers optional fast escalation to Level 2 and Level 3 IT specialists to resolve complex problems. For details, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Call Center Augmentation Service allows you to expand your current Call Center staff by sharing responsibilities for Call Desk support transparently between your in-house IT support personnel and Progent's extensive roster of PC support technicians and subject matter specialists. Progent's co-managed Help Desk service is based on a co-sourcing support model utilizing the leading professional services automation (PSA) platform for managing help requests and ticketing, assigning responsibility, monitoring progress, and generating reports. For details about how Progent's Help Desk Call Center Supplementation Services can help your business to provide best-in-class technical support to your teleworkers, refer to Progent's Call Center augmentation Services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and managing an efficient work-from-home environment for your Long Beach, California organization, call 1-800-993-9400 or refer to Contact Progent.